Ravenswood Village
Strong Medicare quality ratings; families often praise empathetic and patient nursing staff. Still worth an in-person visit.
based on 45 Google reviews
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What this means for your family
Ravenswood Village is highly regarded by many families for its compassionate staff and effective rehabilitation services. However, because multiple reviewers have reported alarming communication errors and unprofessional conduct, we strongly recommend that you visit in person, observe staff interactions, and ask for a clear plan on how the facility handles emergency notifications and family updates.
Google Reviews
Google Reviews
45 reviews analyzed“Ravenswood Village receives overwhelming praise from many families who describe the staff as empathetic, patient, and deeply committed to resident well-being. However, there is a persistent minority of negative feedback citing unprofessional conduct, communication failures, and concerns regarding the quality of care provided to specific residents.”
Quality Themes
Tap a score for detailsStrengths
- Empathetic and patient nursing staff
- Strong rehabilitation therapy department
- Supportive and helpful admissions process
- Clean and well-maintained environment
Concerns
- Unprofessional or cruel communication from staff (mentioned by 3 reviewers)
- Neglectful care and lack of responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With the rehabilitation department being such a standout feature here, how do you ensure that therapy goals are integrated into a resident's everyday routine?
- 3We want to ensure our loved one feels heard and respected; what training or protocols do you have in place to ensure communication between staff and families remains professional and supportive at all times?
- 4Given the importance of precision in health, could you walk us through your current process for medication management and how you prevent errors?
- 5Since staffing levels can fluctuate, what is your approach to ensuring that residents receive timely assistance when they press their call buttons?
- 6What kind of daily social activities or engagement programs do you offer to help new residents feel connected and at home within the community?
Personalized based on this facility's data
Key Review Excerpts
“Every staff member from the nurses to the cooks were empathetic, loving, patient, and so concerned with both the physical and emotional well being of every resident.”
“My mother has been there for 4 years and the staff are family!! I know the care my mother receives is of the highest quality in every aspect.”
“My husband received a call on a Sunday morning from one of the aides and she tells him his mother is about to die as she has the smell of death about her. As we live out of state he got a cousin to check on his mother and she was fine!!!!!!!!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ravenswood Village has recurring deficiencies in care planning and assessments, medication management, and safety hazards across all three surveys, indicating persistent operational challenges. Families filed at least one complaint regarding food quality. While all issues show correction dates, the pattern of repeated problems in core care areas like resident assessments, accident prevention, and pharmacy services suggests ongoing quality concerns that families should investigate thoroughly during visits.
Mar 26, 2025Routine7
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 26, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Mar 15, 2023Routine14
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 26, 2022Routine17
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
Ravenswood Village
for profit
Chain Affiliation
Genesis Healthcare
193 facilities nationwide
Chain avg rating: 2.4/5 · Rank 15 of 188
Ownership & Management
Owners
Genesis Operations V LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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