Ratliff Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 11 Google reviews

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What this means for your family
Recent feedback suggests a warm, home-like environment with attentive staff, which is encouraging for prospective families. However, given past concerns regarding administrative transparency, we recommend scheduling an in-person tour and asking direct questions about their communication protocols and management policies.
Google Reviews
Google Reviews
11 reviews on Google“Ratliff Care Center receives polarized feedback, with recent reviews highlighting a friendly, home-like environment and attentive staff. However, older reviews contain serious allegations regarding administrative honesty, suggesting a need for families to conduct thorough due diligence.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and caring staff
- Home-like, quiet environment
- Positive transition experiences for new residents
Concerns
- Lack of administrative transparency and honesty (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific steps are you taking to ensure residents receive consistent, one-on-one attention throughout the day?
- 2I noticed there have been some recent state violations; could you walk me through the corrective action plans you have implemented to address these concerns?
- 3How do you ensure clear and proactive communication with families regarding changes in a resident's health or facility policies?
- 4Since many families appreciate the home-like atmosphere here, what daily activities or social programs are currently in place to keep residents engaged and connected?
- 5In the event of a medical emergency, what is your protocol for stabilizing a resident and notifying the family immediately?
- 6How do you foster an environment of transparency so that families feel fully informed about their loved one's care and the facility's operations?
Personalized based on this facility's data
Key Review Excerpts
“Our family loves this cute and quiet little home with great care and friendly staff!”
“My mom loves the staff. She was just in the hospital and ready to go “home”!! Caring & considerate staff. Would definitely recommend to others for their family members.”
“My Mother just got to Ratliff and so far the experience has been great.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
6
measures
6
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ratliff Care Center has faced recurring issues with staff training and care planning across multiple surveys, though all deficiencies have been corrected. The facility has struggled with nurse aide supervision and training, resident care plan development, and abuse prevention policies. Two complaints from families in 2023 triggered investigations into abuse reporting and response procedures, indicating some families had serious concerns about resident safety.
May 30, 2025Routine9
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
May 16, 2024Routine7
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Mar 23, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Ownership & Operations
Who Operates This Facility
Ratliff Care Center
for profit
Ownership & Management
Owners
Ratliff Enterprises LLC
Owner · Organization
Ratliff Revocable Trust
Owner · Organization
Ratliff, Emmagene
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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