Randolph County Nursing Home
Strong Medicare quality ratings; families often praise personalized care for long-term residents. Still worth an in-person visit.
based on 10 Google reviews
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What this means for your family
While long-term families have praised the personalized attention from the nursing and support staff, the lack of recent detailed reviews makes it difficult to assess current operations. We strongly recommend that you conduct a thorough tour and ask management about their security protocols regarding resident personal property, given past reports of theft.
Google Reviews
Google Reviews
10 reviews on Google“Randolph County Nursing Home receives highly polarized feedback, with long-term family members praising the personalized care provided by staff across all departments. However, the facility faces serious allegations regarding theft and a lack of recent substantive feedback, as many reviews consist of star ratings without written comments.”
Quality Themes
Tap a score for detailsStrengths
- Personalized care for long-term residents
- Comprehensive support from housekeeping and laundry staff
- Effective rehab services for short-term patients
Concerns
- Reports of theft by staff members
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about how personalized the long-term care feels here; how do you ensure each resident's specific daily routine and preferences are honored?
- 2Since the housekeeping and laundry teams are so highly regarded, how do you involve them in making the residents feel comfortable and at home?
- 3For residents coming in for rehabilitation, what does the transition from short-term therapy back to regular long-term care look like?
- 4What specific protocols do you have in place to ensure the security of residents' personal belongings and maintain a high level of trust within the facility?
- 5How do you manage medical emergencies or changes in health status during the overnight hours?
- 6What kind of daily activities or social events do you organize to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My dad has been a resident here for several years and has received excellent care by all the staff - housekeeping,laundry, food service ,aides,nurses and administrators. They all try to personalize his care.”
“My mom was recently there for rehab care and was given all the same considerations.”
“They have a worker there that steals.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with food safety and nutrition services appearing across three surveys from 2022 to 2024, including a recent April 2025 citation for food procurement and storage problems. The facility also has persistent deficiencies in fire safety systems and resident rights, though families have filed complaints resulting in citations for communication failures and resident group participation rights. All identified deficiencies show correction dates, but the repeated nutrition and dietary violations suggest ongoing challenges in these critical care areas.
Apr 3, 2025Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 11, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Sep 14, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 13, 2022Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Ownership & Operations
Who Operates This Facility
Randolph County Nursing Home
government
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit randolphhome.com
Medicare data downloads
Original nursing home datasets
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