Randolph County Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 5 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (61%)
- High RN turnover (100%)
Bottom 25% in IL · Critically understaffed (RN) · Above average staffing · $224,770 in fines
What this means for your family
While the facility is described as clean and friendly, the extremely limited amount of qualitative feedback makes it difficult to verify the standard of care. We recommend scheduling an in-person tour to observe staff interactions and dining quality firsthand before making a decision.
Google Reviews
Google Reviews
5 reviews on Google“Randolph County Care Center receives limited descriptive feedback, with only one review providing qualitative insight. The facility is described as having a clean, friendly environment with a well-regarded kitchen staff, though the lack of detailed reviews makes it difficult to assess long-term care quality.”
Quality Themes
Tap a score for detailsStrengths
- Clean environment
- Friendly atmosphere
- Quality kitchen staff
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a very welcoming atmosphere; how do you maintain that sense of community while managing the daily care needs of 100 residents?
- 2With the recent focus on improving clinical outcomes, what specific steps is the leadership team taking to address the current health inspection and staffing benchmarks?
- 3The kitchen staff receives wonderful feedback for their quality; how do you incorporate resident preferences into the daily meal planning?
- 4Given the recent state citations, could you walk me through the current process for ensuring consistent oversight and quality of care for all residents?
- 5What does a typical day look like in terms of structured activities to keep residents engaged and active within the facility?
- 6How is your medical team structured to handle urgent health changes or emergencies, especially during evening and weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“Very clean,friendly environment! Also has a great food and kitchen staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring safety and staffing problems, with families filing complaints that triggered recent inspections. The most frequent issues involve accident prevention and safety hazards (cited four times across multiple years), inadequate nursing staffing levels, and abuse prevention policies. While all deficiencies have correction dates, the persistence of safety violations from 2022 through 2025 suggests ongoing challenges in maintaining consistent care standards.
Nov 19, 2025Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 22, 2025Complaint6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Apr 30, 2024Routine3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 9, 2023Routine1
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Feb 18, 2022Routine9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to ensure (1) employees report any suspicion of a crime against any resident, according to timelines; (2) post the notice of employee rights; and (3) prohibit and prevent retaliation for reporting.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Federal Penalties
Fine
Apr 22, 2025
$96,272
Payment Denial
Apr 22, 2025
41-day denial
Fine
Apr 30, 2024
$76,660
Ownership & Operations
Who Operates This Facility
Randolph County Care Center
government
Ownership & Management
Owners
Randolph County
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.