Rainelle Healthcare Center
Strong Medicare quality ratings; families often praise clean, odor-free facility environment. Still worth an in-person visit.
based on 11 Google reviews
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What this means for your family
While the facility is praised for its cleanliness and effective therapy department, the reports of patient neglect and unresponsiveness to call bells are serious red flags. Before choosing this facility, ensure you have a reliable direct line to a staff member and ask for a clear plan on how they monitor call bell response times.
Google Reviews
Google Reviews
11 reviews analyzed“Rainelle Healthcare Center receives polarized feedback, with some visitors praising the facility's cleanliness and cheerful atmosphere, while others report serious concerns regarding patient neglect and communication. Recurring criticisms focus on slow response times to call bells and difficulty reaching the facility by phone, which significantly impacts family peace of mind.”
Quality Themes
Tap a score for detailsStrengths
- Clean, odor-free facility environment
- Helpful and competent therapy staff
- Cheerful and polite nursing staff
Concerns
- Slow response times to call bells (mentioned by 2 reviewers)
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that the facility has a 4-star staffing rating, what is your current process for ensuring call bells are answered promptly during peak hours?
- 2I noticed that reaching staff by phone can sometimes be a challenge; what is the best way for family members to get a quick update on their loved one's status?
- 3Since therapy staff are highly regarded here, how do you integrate their support into the daily routines of residents who aren't in active rehabilitation?
- 4With the facility maintaining a clean and odor-free environment, what is your approach to housekeeping and laundry services for residents?
- 5In the event of a medical emergency, what is your protocol for coordinating care with local hospitals and notifying family members?
- 6I see that you engage with some online feedback; how do you use family input to improve the overall communication experience for residents' relatives?
Personalized based on this facility's data
Key Review Excerpts
“Patients being left in the bathroom for 30+ minutes AFTER they ring the call button. Patients falling out of bed and they were just left in the floor.”
“Lacks empathy towards patients and has slow response time to call bells. But is otherwise a good place.The therapy staff and administration people are very helpful.”
“Very impressed at how cheerful it seemed, very clean, didn't smell like urine like most nursing homes, staff was very friendly and competent.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
5
measures
7
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering investigations, with recurring issues in treatment and care delivery, accident prevention, and medical record management across all recent surveys. The facility has struggled with providing appropriate care according to resident needs and doctor's orders, maintaining safe environments free from hazards, and properly managing resident records. While the facility corrects deficiencies when cited, these core care issues persist from 2021 through 2024, suggesting ongoing quality challenges families should carefully consider.
Dec 12, 2024Routine13
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Dec 12, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 6, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 26, 2023Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 4, 2023Complaint5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Jan 5, 2023Routine10
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Ownership & Operations
Who Operates This Facility
Rainelle Healthcare Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 19 of 121
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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