Quarters at Des Peres, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 182 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (18 vs median 10)
- High staff turnover (77%)
- High RN turnover (67%)
Bottom 25% in MO · Below recommended RN staffing · Above average staffing · Very high staff turnover · Worst in MGM HEALTHCARE chain · $342,743 in fines
What this means for your family
While the facility is physically attractive and offers strong therapy, the recurring reports of neglect and poor communication are serious red flags. If you choose to tour, ask specifically about their current staffing ratios on weekends and request to see the actual care plans for residents with mobility or memory issues.
Google Reviews
Google Reviews
182 reviews on Google“The Quarters at Des Peres receives highly polarized feedback, with many families praising the facility's physical appearance, cleanliness, and therapy department, while others report severe concerns regarding neglect, understaffing, and poor communication. While some residents and families describe a warm, caring environment, a significant number of reviewers cite dangerous incidents, including unmonitored falls, medication errors, and failure to treat wounds or infections. Families should be aware that experiences here vary drastically, with recurring complaints about the responsiveness of nursing staff and management.”
Quality Themes
Tap a score for detailsStrengths
- Well-maintained, clean facility
- Effective physical and speech therapy programs
- Engaging activities and creative events
- Professional and caring individual staff members
Concerns
- Severe understaffing and slow response to call lights (mentioned by 14 reviewers)
- Medication management errors or delays (mentioned by 7 reviewers)
- Poor communication from management and difficulty reaching staff (mentioned by 9 reviewers)
- Neglect leading to falls, bed sores, or infections (mentioned by 11 reviewers)
- Poor food quality and lack of dietary accommodations (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 186 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels are a priority for your residents, what specific steps are you taking to ensure call lights are answered promptly and consistently?
- 2I noticed some concerns regarding medication management; could you walk me through your current process for ensuring medications are administered accurately and on time?
- 3Communication is very important to our family; what is the best way for us to reach the nursing team or management if we have questions about our loved one's care?
- 4With your facility having a strong reputation for physical and speech therapy, how do you integrate those programs into the daily routines of residents who need extra support?
- 5We saw that you actively respond to feedback online; how does that process help you improve the quality of care and address concerns raised by families?
- 6What protocols do you have in place to proactively monitor for and prevent common health issues like falls or skin integrity concerns?
Personalized based on this facility's data
Key Review Excerpts
“The activity director, Vanita is hands on with the residents and has the most creative themes and events for them to do.”
“My sister was in there 12 days and had a pickling that the dressing was not changed and she did not receive antibiotics required. Plus, she had a low blood pressure and they were giving her blood pressure meds.”
“The staff is wonderful, friendly and kind. The food is usually good. The therapy given is very good. The staffing can be low on occasion, but the staff compensates as best they can with a very good attitude.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering serious deficiencies at this facility, with recurring issues in medication management, daily care assistance, and accident prevention persisting across multiple surveys. The facility has faced problems with abuse prevention, nursing staffing, and basic care standards. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing systemic challenges that warrant careful consideration.
Nov 18, 2025Complaint1
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Aug 29, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 3, 2025Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 3, 2025Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Dec 24, 2024Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Oct 31, 2024Complaint4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
Aug 29, 2025
$55,250
Fine
Jun 3, 2025
$14,505
Fine
Sep 18, 2024
$248,196
Payment Denial
Sep 18, 2024
56-day denial
Fine
Jan 17, 2024
$16,982
Payment Denial
Jan 17, 2024
15-day denial
Ownership & Operations
Who Operates This Facility
Quarters at Des Peres, the
for profit
Chain Affiliation
Mgm Healthcare
33 facilities nationwide
Chain avg rating: 2.2/5 · Rank 26 of 30 (Worst)
Ownership & Management
Owners
10-26 Nationwide Tr
Owner · Organization
Mls Acquisition LLC
Owner · Organization
Bienstock, Judah
Owner
Schreiber, Moshe
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
182 reviews from families & visitors
Official Website
Visit mgmhealthcare.com
Medicare data downloads
Original nursing home datasets
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