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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 38 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
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Quality Living, INC. has a middle-range Medicare overall rating. Strengths include highly skilled and compassionate rehabilitation staff. Some reviewers note concerns about allegations of inadequate patient care and staff negligence. Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Quality Living, Inc. (QLI) is widely praised for its specialized rehabilitation programs, particularly for spinal cord and brain injuries, with many families highlighting the compassionate and highly skilled staff. While the vast majority of reviews are glowing, there is a recent, severe complaint regarding the quality of patient care that contradicts the facility's long-standing reputation for excellence. Families should weigh the facility's strong history of successful rehabilitation outcomes against this recent negative report.
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Distribution · 38 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“QLI is an exceptional facility, from the beautiful grounds, to the housing accommodations, to the wonderful staff. I am so thankful that my daughter was accepted into their spinal cord injury program.”
“It is hard to put into words exactly what makes QLI so special, but clearly the main component is the highly involved and engaged staff who truly work to help the patient recover their health and their life.”
“The concept they follow of empowering the person to be as independent as possible is amazing! The staff is very caring and work very hard for each client to gain home independence.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
10
measures
Residents whose bladder or bowel control got worse
Residents who were physically restrained
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Quality Living, Inc. shows concerning patterns with 31 deficiencies across three surveys, primarily in fire safety, resident care planning, and infection control. Persistent issues include blocked emergency exits (appearing in all three surveys) and infection control problems (recurring in 2024 and 2025), suggesting ongoing safety challenges. While all deficiencies show correction dates, the recurring nature of key safety violations warrants careful consideration during your visit.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality Living, INC.
nonprofit
Owners
Undisclosed
Ownership Data Not Available · Organization
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