Quaboag Rehabilitation & Skilled Care Facility
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 18 Google reviews

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What this means for your family
While the facility is frequently praised for its clean environment and effective physical therapy, the recurring reports of nursing negligence and poor dementia care are significant red flags. We strongly recommend that families tour the specific unit where their loved one will stay and ask direct questions about how the facility handles pain management and patient responsiveness during off-hours.
Google Reviews
Google Reviews
18 reviews on Google“Quaboag Rehabilitation & Skilled Care Facility receives polarized feedback, with some families praising the therapy team and cleanliness, while others report significant concerns regarding nursing responsiveness and dementia care. While several reviewers highlight a positive, attentive experience, multiple negative reports cite issues with staff negligence, lack of communication, and poor handling of patient pain or medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean and well-maintained facility environment
- Friendly and helpful staff members
- Educational support for caregivers
Concerns
- Negligence and lack of responsiveness to patient pain or medical requests (mentioned by 3 reviewers)
- Inadequate care or communication regarding dementia/memory care patients (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see such high CMS inspection ratings here; how does the team maintain such high standards of cleanliness and care throughout the facility?
- 2Since the therapy teams are so highly regarded, could you tell us more about how the physical and occupational therapists work with residents to meet their specific recovery goals?
- 3How does the nursing staff ensure that every resident's pain levels and medical requests are communicated and addressed promptly by the doctors?
- 4What specific protocols and specialized training do you have in place to support the unique needs of residents in your memory care program?
- 5I noticed the management is very active in responding to community feedback; how does the administration involve families in the ongoing communication process?
- 6What kind of daily activities or social engagement programs are available to keep residents active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My husband recently spent 2 weeks at Quaboag for rehab. I cannot say enough positive about his stay- Taghi in PT, Patti in OT, RN- Erica and Beth & Brandi as PCAs(even Jada who was in training) all went above and beyond to help him”
“PLEASE DO NOT SEND YOUR LOVED ONE TO THIS FACILITY! ABSOLUTELY DISGUSTING ON THE CARE OF OUR 82 YR. OLD FATHER! NOT ONLY ARE THEY INCOMPETENT OF TAKING CARE OF SOMEONE WITH A SMALL BOUT OF DEMENTIA, THEY ARE UNPROFESSIONAL, NEVER TAKE FAULT OF THEIR LACK OF CARE!”
“Every one of them was friendly to Nan and I. All were knowledgeable, timely, accommodating and frequently provided tips to help me in my future care giving.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has had families file complaint reports, leading to findings around resident dignity and care quality standards. The most recurring issues involve medication management (including unnecessary drugs and dosing protocols) and personal care for incontinence, with the latter appearing in multiple surveys. While all deficiencies show correction dates, the pattern of medication oversight problems and repeat personal care issues, combined with complaint-triggered violations, warrants careful evaluation during visits.
May 29, 2025Routine3
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nov 5, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Apr 24, 2024Routine5
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 21, 2022Routine1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Quaboag Rehabilitation & Skilled Care Facility
nonprofit
Chain Affiliation
Ascentria Care Alliance
5 facilities nationwide
Chain avg rating: 4.0/5 · Rank 3 of 5 (Best)
Ownership & Management
Owners
Ascentria Care Alliance INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit quaboagonthecommon.com
Medicare data downloads
Original nursing home datasets
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