Quabbin Valley Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 40 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 7.0)
Bottom 25% in MA · Below recommended RN staffing · $62,250 in fines
What this means for your family
Quabbin Valley Healthcare offers strong physical therapy and a well-maintained environment, which many families appreciate. However, you should be aware of significant reports regarding slow call-button response times and difficulty reaching administrative staff. We recommend visiting in person and specifically asking how the facility manages staffing levels during weekends and evenings to ensure your loved one's needs will be met promptly.
Google Reviews
Google Reviews
40 reviews on Google“Quabbin Valley Healthcare receives highly polarized feedback, with recent reviews showing a sharp divide between praise for clinical staff and severe criticism regarding management and responsiveness. While some families and rehab patients report excellent, compassionate care and effective physical therapy, others describe significant issues with understaffing, long wait times for call buttons, and poor communication from administrative staff.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and kind nursing and CNA staff
- Effective physical and occupational therapy
- Well-maintained and clean grounds
- Active and engaging activities program
Concerns
- Slow response times to call buttons (mentioned by 3 reviewers)
- Chronic understaffing (mentioned by 3 reviewers)
- Difficulty communicating with management or nursing staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that call buttons are answered promptly for residents who need assistance?
- 2I noticed the facility has a very active activities program; could you walk me through what a typical week of engagement looks like for a new resident?
- 3How does your nursing team coordinate with families to ensure clear, consistent communication regarding changes in a resident's care plan or health status?
- 4What specific steps are being taken to improve the medication management process to ensure accuracy and consistency for all residents?
- 5With the recent focus on facility improvements, what is the current process for family members to raise concerns or get quick updates from the management team?
- 6In the event of a medical emergency, how quickly can a resident be stabilized or transferred to a higher level of care, and how is the family notified?
Personalized based on this facility's data
Key Review Excerpts
“I found the pt and ot to be above and beyond. The nurses? I cannot stress how helpful, kind, and just plain great they have been.”
“The decor of the facility is a bit dated, but is always immaculate. The outside areas are well groomed and cared for. The staff speaks kindly& respectfully to the residents and each other.”
“Once you push the button for help for nurse or cna to come it takes 30 min or more for them to come and check the patient.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about this facility, triggering 11 deficiency reports including serious concerns about resident safety, abuse prevention, and accident hazards that recur across surveys. The facility struggles with persistent issues in safety supervision, care planning, and room size requirements. While most deficiencies show correction dates, the pattern of recurring problems in critical care areas suggests ongoing challenges with maintaining consistent quality standards.
Feb 25, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 23, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 12, 2025Routine17
Emergency Preparedness Deficiencies
Develop a communication plan.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Apr 9, 2025Complaint2
Environmental Deficiencies
Provide a bathroom in or located near each resident’s room.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Sep 17, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 6, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Federal Penalties
Fine
Sep 17, 2024
$9,318
Fine
May 1, 2024
$52,932
Ownership & Operations
Who Operates This Facility
Quabbin Valley Healthcare
for profit
Ownership & Management
Owners
Co 24 LLC
Owner · Organization
Jjp II Holdings
Owner · Organization
New England Innovative Health Care Pllc
Owner · Organization
Cuzzupoli, Amy
Owner (parent company)
Jaleel, Mohammed
Owner (parent company)
Merchant, Asif
Owner (parent company)
Someswarananthan, Janarthanan
Owner (parent company)
Wheeler, Scott
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit quabbinhealth.com
Medicare data downloads
Original nursing home datasets
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