Putnam Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 81 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (28 vs median 12)
- High staff turnover (51%)
- High RN turnover (57%)
Bottom 25% in WV · Below recommended RN staffing · Worst in GENESIS HEALTHCARE chain · $39,572 in fines · Abuse citation
What this means for your family
While Putnam Center is frequently praised for its admissions team and therapy department, the recent increase in reports regarding neglect and slow response times is concerning. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand and asking management specifically how they address call-light response times and patient hydration.
Google Reviews
Google Reviews
81 reviews analyzed“Putnam Center receives polarized feedback, with many families praising the compassionate, communicative staff and effective rehabilitation services. However, a significant number of recent reviews raise serious concerns regarding neglect, understaffing, and poor communication during medical emergencies. Families should weigh the strong admissions and therapy support against reports of inconsistent care and safety issues.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and wound therapy
- Proactive and helpful admissions process
- Engaging activities and social events
Concerns
- Understaffing leading to slow response times for call lights (mentioned by 4 reviewers)
- Neglect or lack of basic care (hydration, assistance with mobility) (mentioned by 5 reviewers)
- Poor communication regarding patient status or incidents (mentioned by 3 reviewers)
- Loss or theft of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, what is the specific protocol for ensuring call lights are answered promptly, especially during shift changes or evening hours?
- 2I noticed the facility is very active in responding to online feedback; how do you utilize that communication channel to address family concerns regarding a loved one's daily care or hydration needs?
- 3With the focus on physical and wound therapy, how do you coordinate with nursing staff to ensure residents receive consistent assistance with mobility throughout the day?
- 4What specific systems are in place to ensure family members are kept informed immediately if there is a change in a resident's medical status or an unexpected incident?
- 5Can you walk me through the security measures you have in place to ensure the safety of personal belongings in residents' rooms?
- 6Since residents seem to really enjoy the social events here, how do you balance those engaging activities with the need for consistent, individualized medication management?
Personalized based on this facility's data
Key Review Excerpts
“The staff have shown so much compassion and genuine love for not only my mother in law but also for the whole family. This is never a situation I wanted our family to be in but this amazing staff have made it bearable.”
“My 94 year old mom went to the Putnam Center for Rehab. We could not have been happier with her treatment. Her wound care was excellent and her PT was outstanding.”
“The amount of call lights going off not being addressed in a timely manner is unacceptable especially while seeing staff standing around.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Putnam Center has faced significant quality concerns, with families filing 22 complaints that triggered federal deficiencies. The facility shows persistent problems across multiple surveys in infection control, medication management, care planning, and maintaining a safe, clean environment. Issues with protecting residents from abuse and providing appropriate daily care continue to recur from 2022 through recent 2025 complaints, indicating ongoing systemic problems that warrant careful consideration before choosing this facility.
Oct 30, 2025Complaint10
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 23, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 6, 2025Routine14
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
May 6, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jan 23, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 12, 2023Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Ownership & Operations
Who Operates This Facility
Putnam Center
for profit
Chain Affiliation
Genesis Healthcare
193 facilities nationwide
Chain avg rating: 2.4/5 · Rank 176 of 188 (Worst)
Ownership & Management
Owners
Sunbridge Care Enterprises LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Regency Health Services, LLC
Owner (parent company) · Organization
Sunbridge Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.