Pulaski Hlth & Rehab Cntr
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 588 Google reviews
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What this means for your family
Choosing Pulaski Hlth & Rehab Cntr means your loved one is in a facility that ranks well on Medicare quality measures. Families frequently praise: compassionate and professional nursing staff and effective physical and occupational therapy. While no facility is perfect, the clinical data here is encouraging.
Google Reviews
Google Reviews
588 reviews on Google“Families generally praise the facility for its exceptionally kind, professional, and attentive nursing and therapy staff. While many reviewers highlight the warm, home-like atmosphere and effective rehabilitation results, some concerns exist regarding facility maintenance, food quality, and specific instances of poor medical oversight.”
Quality Themes
Strengths
- Compassionate and professional nursing staff
- Effective physical and occupational therapy
- Warm, home-like atmosphere
- Clean and bright environment
Concerns
- Issues with facility maintenance and room repairs (mentioned by 2 reviewers)
- Subpar food quality
- Unpleasant facility odors
- Serious allegations of medical neglect/poor care
Rating Trends
Distribution · 211 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With the current staffing levels noted in your CMS reports, what specific steps are you taking to ensure residents receive timely assistance and consistent care?
- 3Some families have mentioned concerns regarding facility maintenance and room repairs; could you show us your process for addressing these requests and keeping living spaces in good condition?
- 4We understand that dining is a major part of daily life; what initiatives are you currently working on to improve the meal quality and variety for residents?
- 5Given the feedback regarding facility odors, what is your daily protocol for housekeeping and maintaining a fresh, clean environment throughout the halls?
- 6How do you ensure that residents receive prompt medical attention and oversight, especially when addressing the more complex health needs mentioned in recent reports?
Personalized based on this facility's data
Key Review Excerpts
“Asia, is very sweet with my sister, Shirley Waller. Also, Martha has many times taken her personal cell phone to Shirley & called me when I couldn't get an answer at the desk.”
“The 2 things that I liked is 1) The place didn't have a "hospital" feel, somewhat of a home feel 2) The staff was super nice, helpful, friendly, and gives you a feeling that they take helping the patients seriously.”
“My mother was at Pulaski Rehab for 6 weeks during that time she went from assisted standing to walking 100’ with walker. Many thanks to staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
4
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with recurring deficiencies in medication management, care planning, and safety issues across multiple recent surveys, with families filing three complaints that triggered additional inspections. The most recent 2024 survey found problems with medication errors, care planning, accident prevention, and nutrition services, while earlier surveys cited issues with abuse reporting and resident rights. Though the facility has correction dates for all deficiencies, the persistent recurrence of medication and care planning problems across surveys suggests ongoing quality concerns families should investigate thoroughly.
Nov 6, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 24, 2024Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Jun 23, 2023Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jun 23, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 19, 2021Routine18
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Jan 3, 2019Routine1
Construction Deficiencies
Meet other general requirements.
Ownership & Operations
Who Operates This Facility
Pulaski Hlth & Rehab Cntr
for profit
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Chain avg rating: 2.1/5 · Rank 14 of 57
Ownership & Management
Owners
Pulaski Holdings I LLC
Owner · Organization
America West LLC
Owner (parent company) · Organization
Charles 1994 & Family LLC
Owner (parent company) · Organization
Charles 1994 Family Grantor Trust
Owner (parent company) · Organization
Charles 1994 LLC
Owner (parent company) · Organization
Edward 1998 Family Grantor Trust
Owner (parent company) · Organization
Edward 1998 LLC
Owner (parent company) · Organization
Kss 2000 Family Trust
Owner (parent company) · Organization
Ml 2000 Family Trust
Owner (parent company) · Organization
Mrv West LLC
Owner (parent company) · Organization
Redrock West LLC
Owner (parent company) · Organization
Saul 2012 Family Grantor Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
588 reviews from families & visitors
Official Website
Visit pulaskihealthrehab.com
Medicare data downloads
Original nursing home datasets
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