Pruitthealth - Toccoa
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 97 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 5.0)
- High RN turnover (56%)
Bottom 25% in GA · Critically understaffed (RN) · Worst in PRUITTHEALTH chain · No penalties on record
What this means for your family
This facility is highly regarded for its physical therapy and dedicated nursing staff, making it a strong candidate for short-term rehab. However, families should be aware of the aging facility's cleanliness issues and should proactively monitor medication administration and communication, as these are recurring concerns for many families.
Google Reviews
Google Reviews
97 reviews on Google“PruittHealth - Toccoa receives highly polarized feedback, with many families praising the dedicated, kind nursing staff and effective physical therapy teams. However, significant concerns exist regarding the facility's aging infrastructure, persistent cleanliness issues, and inconsistent communication from staff. Families should weigh the strong clinical support against reports of understaffing and facility maintenance needs.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and caring nursing staff
- Effective physical and occupational therapy
- Helpful and professional administrative/admissions team
- Engaging activities for residents
Concerns
- Facility cleanliness and persistent odors (mentioned by 5 reviewers)
- Understaffing and slow response times (mentioned by 4 reviewers)
- Inconsistent communication with family members (mentioned by 4 reviewers)
- Aging, dated building infrastructure (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your team, what is the current process for ensuring residents receive timely assistance when they use their call lights?
- 2I noticed some concerns regarding facility maintenance and odors; what is your current housekeeping schedule, and how do you ensure the environment remains fresh and comfortable for residents?
- 3Since communication is vital for families, what is your standard protocol for keeping us updated on changes in our loved one's health or care plan?
- 4I see that your therapy department is highly regarded; how do you integrate those therapy sessions into the daily activity schedule to keep residents engaged?
- 5With 11 recent state violations on record, what specific steps has the leadership team taken to address these findings and improve the overall quality of care?
- 6I appreciate that you actively respond to feedback online; how do you use that family input to make tangible improvements to the daily experience here?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT team has worked with him consistently and communicated with me about his progress. They have prepared me of ways to help him when he gets home.”
“My Uncle was placed at Pruitt Home Health Toccoa in April of 2024 for Health reasons. All the staff and nurses have made the transition for him a smooth one. They are helpful and most of all he is happy and enjoys being at Pruitt.”
“It seems like an okay facility other than the horrible smell of urine and feces and understaffed and some rooms are too crowded. I know this is an old building but it does need an overhaul and deep cleaning.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering 10 deficiencies including recent issues with infection control, abuse reporting, and daily care assistance. The most recurring problems involve infection prevention, resident rights and safety, and daily care quality. While all deficiencies show correction dates, the pattern of repeated issues across surveys and ongoing family complaints suggests persistent care quality challenges that warrant careful consideration.
Aug 28, 2025Complaint3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 21, 2024Routine1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 21, 2024Complaint7
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jan 26, 2023Routine7
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Jul 19, 2019Routine12
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Payment Denial
Aug 28, 2025
5-day denial
Ownership & Operations
Who Operates This Facility
Pruitthealth - Toccoa
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 87 of 94 (Worst)
Ownership & Management
Owners
United Health Services INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
97 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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