Pruitthealth - the Lodge, LLC
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 125 Google reviews
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What this means for your family
While the facility is physically beautiful and offers strong rehabilitation therapy, the recurring reports of neglect and communication barriers are serious red flags. Before choosing this facility, we strongly recommend you visit unannounced, ask specifically about their nurse-to-patient ratios on weekends, and verify how they handle emergency communication with families.
Google Reviews
Google Reviews
125 reviews on Google“Pruitthealth - The Lodge, LLC receives highly polarized feedback, with many families praising the modern, clean facility and friendly staff, while others report severe concerns regarding patient neglect and communication. While some residents experience excellent rehabilitation and attentive care, multiple reviewers have documented serious incidents involving poor hygiene, delayed medical response, and staffing shortages. Families should be aware that experiences here appear inconsistent and highly dependent on the specific care team assigned.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Professional and friendly administrative staff
- Effective physical and occupational therapy programs
- Warm and inviting atmosphere
Concerns
- Inadequate staffing levels leading to neglect (mentioned by 12 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 6 reviewers)
- Lack of in-room telephones for residents (mentioned by 4 reviewers)
- Hygiene issues, including failure to clean residents or rooms (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 129 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with hygiene and daily personal care?
- 2I noticed the CMS staffing rating is lower than other areas; how do you manage staff-to-resident ratios during peak times to ensure no one is left waiting for help?
- 3Communication is very important to our family; what is the best way to get in touch with a nurse or administrator if we have questions about our loved one's care?
- 4Since we want to ensure our loved one stays connected, what is the policy regarding residents having their own personal phones in their rooms?
- 5Could you walk us through how medication management is handled to ensure accuracy and consistency for each resident?
- 6What does a typical daily schedule look like for residents to ensure they stay engaged and active throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“My mom went for rehabilitation due to a fractured back. She received little to no rehabilitation and when she did they put her in a wheelchair and left her for three to four hours. She had multiple bed sores and severe bowel impaction.”
“My dad was ONLY here 3 days and started exhibiting the signs of stroke, which was confirmed what he had. Those signs were ONLY acknowledged when my sister brought it up. Had she not, my dad would be 6 foot under right now.”
“My mom has been a frequent flyer of the facility for several years now due to different health reasons. Each time she leaves the lodge she is strong and a better version than when she was admitted. Staff are wonderful and caring.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring safety issues across multiple inspections, with fire safety and smoke control being the most persistent problems, appearing in surveys from 2021 through 2025. Food safety and infection control have also been cited repeatedly. While all deficiencies show correction dates, the pattern of recurring violations in critical safety areas is concerning, and at least one family filed a complaint regarding abuse reporting procedures.
Feb 16, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 24, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 20, 2022Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jun 24, 2021Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Construct fire resistant interior walls.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Pruitthealth - the Lodge, LLC
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 25 of 94
Ownership & Management
Owners
Meade, Deborah
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
125 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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