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Strong Medicare quality ratings; public reviewers often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 89 Google reviews
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Pruitthealth - Sylvester has a strong overall Medicare rating. Public reviewers frequently mention: compassionate and attentive nursing staff and clean and well-maintained facility. Review the component ratings and current source records before deciding.
PruittHealth - Sylvester receives highly polarized feedback, with many families praising the compassionate staff and clean environment, while others report critical failures in medical care and responsiveness. Several reviewers have raised serious alarms regarding neglect, specifically citing delayed medical interventions and poor communication during health crises. Families should carefully weigh the positive experiences of long-term residents against the recurring reports of staffing shortages and inadequate oversight.
Quality Themes
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Rating Trends
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Distribution · 93 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“They did not want to transport my loved one to the hospital and if my sister had not been adamant about her being transferred, she would have laid in her room and died.”
“The management positions in this facility seem to be well knowledgeable and sufficient in their duties, but removed from actual contact from the patients. The labor employees are always helpful when approached. Your nursing staff (not all, but more than half) are reluctant to engage with patients families, they have no sense of purpose or urgency when patients ring for assistance.”
“My mom has been well taken care of at Pruitt's. She likes the food and the caregivers; she says they are the best. I live close to 750 miles away and appreciate the communication from the staff to me.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
PruittHealth-Sylvester had 9 deficiencies identified in one recent survey, with issues spanning fire safety systems, daily care assistance, and infection control being the most common problem areas. All deficiencies have been corrected by the facility according to federal records. The issues primarily involved building safety infrastructure and basic care standards rather than serious harm to residents.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Construct fire resistant interior walls.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pruitthealth - Sylvester
for profit
Pruitthealth
95 facilities nationwide
Chain avg rating: 2.8/5 · Rank 19 of 94
Key personnel
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