Pruitthealth - Sylvester
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 85 Google reviews
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What this means for your family
While many families report a positive, caring environment, there are recurring, serious allegations regarding medical neglect and slow emergency response times. If you choose this facility, maintain frequent, direct contact with nursing management and be prepared to advocate aggressively for your loved one's medical needs.
Google Reviews
Google Reviews
85 reviews on Google“PruittHealth - Sylvester receives highly polarized feedback, with many families praising the compassionate staff and clean environment, while others report critical failures in medical care and responsiveness. Several reviewers have raised serious alarms regarding neglect, specifically citing delayed medical interventions and poor communication during health crises. Families should carefully weigh the positive experiences of long-term residents against the recurring reports of staffing shortages and inadequate oversight.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Helpful administrative support
- Effective rehabilitation services for some patients
Concerns
- Delayed or inadequate medical response to emergencies (mentioned by 3 reviewers)
- Poor communication between staff and family members (mentioned by 3 reviewers)
- Unpleasant odors and cleanliness issues (mentioned by 3 reviewers)
- Staff responsiveness and engagement with residents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 88 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community through your reviews; how do you typically keep families updated on a loved one's daily progress?
- 2We have heard great things about the compassion of your nursing staff, but how do you ensure that communication remains consistent between the nurses and family members during shift changes?
- 3In the event of a medical emergency or a sudden change in health status during the night, what is the specific protocol for getting a rapid response from the medical team?
- 4Since we want to ensure a comfortable environment, what specific cleaning schedules are in place to maintain the freshness and cleanliness of the resident rooms and common areas?
- 5Could you tell us more about the dining experience, specifically regarding how much input residents have in their meal choices and how you ensure nutritional needs are met?
- 6What does a typical day of social activities and engagement look like for the residents here to ensure they stay active and connected?
Personalized based on this facility's data
Key Review Excerpts
“They did not want to transport my loved one to the hospital and if my sister had not been adamant about her being transferred, she would have laid in her room and died.”
“The management positions in this facility seem to be well knowledgeable and sufficient in their duties, but removed from actual contact from the patients. The labor employees are always helpful when approached. Your nursing staff (not all, but more than half) are reluctant to engage with patients families, they have no sense of purpose or urgency when patients ring for assistance.”
“My mom has been well taken care of at Pruitt's. She likes the food and the caregivers; she says they are the best. I live close to 750 miles away and appreciate the communication from the staff to me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
PruittHealth-Sylvester had 9 deficiencies identified in one recent survey, with issues spanning fire safety systems, daily care assistance, and infection control being the most common problem areas. All deficiencies have been corrected by the facility according to federal records. The issues primarily involved building safety infrastructure and basic care standards rather than serious harm to residents.
Apr 25, 2025Routine9
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Construct fire resistant interior walls.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Pruitthealth - Sylvester
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 19 of 94
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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