Pruitthealth - Southwood
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 164 Google reviews
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What this means for your family
While the facility is physically beautiful and offers strong therapy services, the recurring reports of delayed response times and medication errors are significant red flags. If you choose this facility, ensure you have a plan for frequent in-person visits to monitor care, and specifically ask management how they handle staffing coverage during nights and weekends.
Google Reviews
Google Reviews
164 reviews on Google“PruittHealth - Southwood is a visually impressive, modern facility that receives high praise for its cleanliness and aesthetic appeal. However, families frequently report severe concerns regarding staffing levels, particularly on nights and weekends, which often leads to delayed responses to call buttons, medication management errors, and poor communication. While some families have had excellent experiences with specific staff members, others describe a pattern of neglect and unprofessionalism that makes the facility's quality highly inconsistent.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Professional and attentive therapy teams
- Specific staff members noted for compassion and dedication
- Inviting and home-like atmosphere
Concerns
- Significant delays in responding to call buttons and patient requests (mentioned by 12 reviewers)
- Inconsistent or late medication administration (mentioned by 7 reviewers)
- Poor communication and difficulty reaching staff via phone (mentioned by 8 reviewers)
- Understaffing, particularly during night and weekend shifts (mentioned by 6 reviewers)
- Poor food quality and nutritional management (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 137 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you have a high response rate to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the facility having 101 residents, what is your specific process for ensuring that call buttons are answered promptly, especially during the evening and weekend hours?
- 3Could you walk me through your current protocol for medication administration to ensure that residents receive their doses consistently and on time?
- 4I understand communication is vital for families; what is the best way for us to reach the nursing team directly if we have questions about our loved one's care?
- 5What steps are you taking to address recent feedback regarding dining and nutritional variety to ensure residents are enjoying their meals?
- 6Given the active therapy teams here, how do you integrate those sessions into the daily activity schedule to keep residents engaged and moving?
Personalized based on this facility's data
Key Review Excerpts
“The facility is very modern and clean and most of the staff are friendly. However there were some bumps in the road. We were promised a weekly update which never happened. There was never any response when my husband pushed the call button.”
“My husband came here for rehab for a broken leg. We did not know that this is a nursing home. He has been here a week and has only had something called rehab twice. And it is not the rehab he needs.”
“The facility is beautiful, well-maintained, and I was impressed with the staff. They were generally quick to respond to all my special requests and always did so cheerfully, they were always very helpful and cooperative.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Four families filed complaints that revealed concerning issues with billing practices, resident rights documentation, and pharmacy services. The facility shows recurring problems with resident rights compliance, care planning, and fire safety systems across multiple surveys. While most deficiencies have correction dates, the pattern of complaints and repeated violations in core care areas suggests families should carefully evaluate this facility's commitment to proper resident care and rights protection.
Dec 11, 2025Complaint2
Resident Rights Deficiencies
Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Sep 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Jul 24, 2025Routine4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Apr 11, 2024Routine9
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jan 19, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Pruitthealth - Southwood
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 30 of 94
Ownership & Management
Owners
Pruitthealth-North Central Florida,llc
Owner · Organization
United Health Services of Florida, INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
164 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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