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Nursing HomeMedicaid

Pruitthealth-Raleigh

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2420 Lake Wheeler Road, Southwest Raleigh · Raleigh, NC 27603150 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 128 Google reviews

5
4
3
2
1
Pruitthealth-Raleigh Nursing Home in Raleigh, NC — Street View
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What this means for your family

While the therapy department is frequently praised for its skill, the facility suffers from systemic issues regarding communication and staffing. Families should be prepared to be highly involved in daily care, as multiple reviewers noted that call bells are often ignored and hygiene needs are frequently unmet.

Google Reviews

Google Reviews

128 reviews on Google
PruittHealth-Raleigh receives highly polarized feedback, with many families reporting severe neglect, poor communication, and chronic understaffing that impacts patient safety. While some reviewers praise the facility's physical appearance and specific therapy staff, these positive experiences are frequently overshadowed by reports of unresponsiveness, hygiene issues, and medication management errors.

Quality Themes

Tap a score for details
Food2.0Staff3.0Clean6.0Activities3.0Meds1.0Memory3.0Comms1.0ValueN/A

Strengths

  • Modern, clean facility aesthetics
  • Skilled and dedicated physical therapy team
  • Some highly compassionate individual nursing staff
  • Beautiful outdoor courtyard areas

Concerns

  • Chronic understaffing leading to delayed call bell response (mentioned by 14 reviewers)
  • Poor communication between administration, nursing, and families (mentioned by 11 reviewers)
  • Neglect regarding patient hygiene and assistance with daily tasks (mentioned by 9 reviewers)
  • Medication management errors and lack of oversight (mentioned by 6 reviewers)
  • Frequent falls and lack of proper fall-risk supervision (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'14(2)'16(4)'18(3)'20(13)'22(13)'24(16)'26(7)

Distribution · 134 analyzed

5
41
4
21
3
5
2
11
1
56

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We noticed the facility looks very modern and clean; how do you ensure that level of care and cleanliness is maintained for every resident's daily hygiene needs?
  • 2With the beautiful outdoor courtyard available, what kind of daily activities or social events are planned to keep residents engaged?
  • 3How does the nursing team manage medication administration and oversight to ensure everything is handled accurately?
  • 4What is the process for communicating important updates or changes in health status between the nursing staff and our family?
  • 5How do you monitor residents at high risk for falls to ensure they are supervised and safe throughout the day?
  • 6How does the dining team approach meal service to ensure residents are getting nutritious food and receiving timely assistance during meal times?

Personalized based on this facility's data


Key Review Excerpts

The facility does not answer the phone. They claim that the phones do not work which might have some level of truth, but they also just do not answer the phones.

Family member · 2025☆☆☆☆

The courtyard was beautiful and we noticed that the outdoor fountain provided peace for patients and families. Therapists were skilled, nurses and aides were busy.

Rehab patient's family · 2025★★★★

My 93 year year old was admitted here for short term rehabilitation after fracturing her ankle. Before arriving here from hospital she was standing and pivoted to chairs commodes etc.. upon entering this facility a.k.a. rehab her experience was more like skill nursing minus the skills and rehab !!!

Family member · 2022☆☆☆☆
Source: 128 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.49hrs
65%
Registered nurses for medical care
Total Nursing
3.36hrs
82%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
12.1%
NC
5.4%
Wake
6.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.9%
Better than Avg
Here
96.9%
US
93.4%
NC
91.7%
Wake
87.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.3%
Better than Avg
Here
13.3%
US
19.5%
NC
21.5%
Wake
15.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility20.3%
Worse than Avg
Here
20.3%
US
15.5%
NC
14.1%
Wake
14.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility19.1%
Better than Avg
Here
19.1%
US
19.4%
NC
21.0%
Wake
23.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility16.3%
Mixed vs Avgs
Here
16.3%
US
15.3%
NC
20.2%
Wake
19.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.7%
Better than Avg
Here
91.7%
US
81.8%
NC
80.1%
Wake
75.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.4%
Better than Avg
Here
89.4%
US
79.8%
NC
78.1%
Wake
77.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
NC
1.5%
Wake
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
2penalties
Near state avg (5.6)
18 complaint-triggered
$24,850 in fines

This facility has significant quality concerns, with families filing 18 complaints that triggered federal inspections revealing serious issues. The most recurring problems involve resident care planning and assessments, nursing staffing, and fire safety systems. Recent inspections in 2024-2025 show continuing issues with abuse protection, accident prevention, and care quality, though the facility has correction plans in place for most deficiencies.

Jan 15, 2026Routine
3
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

Jun 25, 2025Complaint
2
0755Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

May 8, 2025Complaint
3
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 15, 2024Routine
9
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Nov 15, 2024Complaint
2
0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 29, 2023Complaint
11
0576Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

May 8, 2025

$8,076

Fine

May 8, 2025

$8,076

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pruitthealth-Raleigh

Organization Type

for profit

Chain Affiliation

Chain Name

Pruitthealth

Chain Size

99 facilities nationwide

Chain avg rating: 2.8/5 · Rank 39 of 94

Ownership & Management

Key personnel

Hess-Campbell, JillW-2 Managing EmployeeHolland, ElizabethW-2 Managing EmployeeJones, KurtisW-2 Managing EmployeeLapointe, KimberlyW-2 Managing EmployeePruitt, NeilOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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