Pruitthealth-Raleigh
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 128 Google reviews

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What this means for your family
While the therapy department is frequently praised for its skill, the facility suffers from systemic issues regarding communication and staffing. Families should be prepared to be highly involved in daily care, as multiple reviewers noted that call bells are often ignored and hygiene needs are frequently unmet.
Google Reviews
Google Reviews
128 reviews on Google“PruittHealth-Raleigh receives highly polarized feedback, with many families reporting severe neglect, poor communication, and chronic understaffing that impacts patient safety. While some reviewers praise the facility's physical appearance and specific therapy staff, these positive experiences are frequently overshadowed by reports of unresponsiveness, hygiene issues, and medication management errors.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean facility aesthetics
- Skilled and dedicated physical therapy team
- Some highly compassionate individual nursing staff
- Beautiful outdoor courtyard areas
Concerns
- Chronic understaffing leading to delayed call bell response (mentioned by 14 reviewers)
- Poor communication between administration, nursing, and families (mentioned by 11 reviewers)
- Neglect regarding patient hygiene and assistance with daily tasks (mentioned by 9 reviewers)
- Medication management errors and lack of oversight (mentioned by 6 reviewers)
- Frequent falls and lack of proper fall-risk supervision (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 134 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed the facility looks very modern and clean; how do you ensure that level of care and cleanliness is maintained for every resident's daily hygiene needs?
- 2With the beautiful outdoor courtyard available, what kind of daily activities or social events are planned to keep residents engaged?
- 3How does the nursing team manage medication administration and oversight to ensure everything is handled accurately?
- 4What is the process for communicating important updates or changes in health status between the nursing staff and our family?
- 5How do you monitor residents at high risk for falls to ensure they are supervised and safe throughout the day?
- 6How does the dining team approach meal service to ensure residents are getting nutritious food and receiving timely assistance during meal times?
Personalized based on this facility's data
Key Review Excerpts
“The facility does not answer the phone. They claim that the phones do not work which might have some level of truth, but they also just do not answer the phones.”
“The courtyard was beautiful and we noticed that the outdoor fountain provided peace for patients and families. Therapists were skilled, nurses and aides were busy.”
“My 93 year year old was admitted here for short term rehabilitation after fracturing her ankle. Before arriving here from hospital she was standing and pivoted to chairs commodes etc.. upon entering this facility a.k.a. rehab her experience was more like skill nursing minus the skills and rehab !!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant quality concerns, with families filing 18 complaints that triggered federal inspections revealing serious issues. The most recurring problems involve resident care planning and assessments, nursing staffing, and fire safety systems. Recent inspections in 2024-2025 show continuing issues with abuse protection, accident prevention, and care quality, though the facility has correction plans in place for most deficiencies.
Jan 15, 2026Routine3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Jun 25, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 8, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 15, 2024Routine9
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Construction Deficiencies
Use approved construction type or materials.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nov 15, 2024Complaint2
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 29, 2023Complaint11
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
May 8, 2025
$8,076
Fine
May 8, 2025
$8,076
Ownership & Operations
Who Operates This Facility
Pruitthealth-Raleigh
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 39 of 94
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
128 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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