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Nursing HomeMedicaid Investigative

Pruitthealth - Palmyra

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1904 Palmyra Road, Albany, GA 31702250 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 166 Google reviews

5
4
3
2
1
Pruitthealth - Palmyra Nursing Home in Albany, GA — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (18 vs median 5.0)

Bottom 25% in GA · Below recommended RN staffing · Worst in PRUITTHEALTH chain · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

While many families report excellent communication and care from specific staff members, there is a recurring pattern of complaints regarding hygiene and staffing levels. We strongly recommend visiting in person during off-hours to observe the environment and asking specifically about the ratio of CNAs to patients on the wing your loved one would occupy.

Google Reviews

Google Reviews

166 reviews on Google
PruittHealth - Palmyra receives highly polarized feedback, with many families praising specific staff members for their attentiveness and communication, while others report severe concerns regarding hygiene, staffing levels, and patient care. While some visitors describe the facility as clean and welcoming, multiple reviewers have documented issues with room cleanliness, slow response times for basic needs, and poor food quality. Families considering this facility should be aware of the inconsistency in care standards and the recurring reports of understaffing.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean4.0Activities5.0MedsN/AMemory7.0Comms7.0Value8.0

Strengths

  • Attentive and caring individual staff members
  • Proactive communication with families
  • Effective rehabilitation therapy team
  • Clean and well-maintained facility (according to some reviewers)

Concerns

  • Inadequate staffing levels leading to slow response times (mentioned by 6 reviewers)
  • Poor hygiene and lack of cleanliness in patient rooms (mentioned by 5 reviewers)
  • Low-quality or unappealing food (mentioned by 5 reviewers)
  • Neglect of basic personal care (showering, changing) (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'18(1)1.05.0'21(3)2.71.5'23(2)2.93.4'25(14)4.5'26(8)

Distribution · 40 analyzed

5
18
4
3
3
5
2
3
1
11

How They Respond to Reviews

78%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
  • 2With a larger facility of 250 residents, what specific systems are in place to ensure that call lights are answered promptly and that personal care needs are met consistently?
  • 3Could you walk me through the current process for monitoring room cleanliness and laundry services to ensure high standards are maintained throughout the day?
  • 4I understand the rehab team is highly regarded here; how do you coordinate their care with the nursing staff to ensure residents stay active and engaged between therapy sessions?
  • 5Many families value quality dining; could you share how you incorporate resident feedback to improve the variety and appeal of the daily meal service?
  • 6Given the recent focus on staffing standards, what is your current approach to ensuring that every resident receives dedicated one-on-one time for personal hygiene and comfort?

Personalized based on this facility's data


Key Review Excerpts

The Administrator is very caring and does a great job.

Local Guide · 2024

My mother has been at Pruitt Health Palmyra since 2014 and I have no complaints. She loves it and calls it her home.

Long-term resident's family · 2021★★★★★

I was very unsatisfied on Tuesday, February 01, 2022, when I went to visit my nephews. Mr. Holmes needed shaving and a shower. I was assured that he would get shaved that day, went back on Thursday, February 03, 2022, he still had not been shaved nor showered.

Family member · 2022★★☆☆☆
Source: 166 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.34hrs
45%
Registered nurses for medical care
Total Nursing
3.27hrs
80%
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility19.8%
Worse than Avg
Here
19.8%
US
12.1%
GA
10.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.0%
Better than Avg
Here
13.0%
US
15.5%
GA
20.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.6%
Better than Avg
Here
11.6%
US
15.3%
GA
16.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
GA
95.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.5%
Better than Avg
Here
15.5%
US
19.5%
GA
20.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility95.6%
Better than Avg
Here
95.6%
US
93.4%
GA
91.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
79.8%
GA
78.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
81.8%
GA
80.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.9%
Worse than Avg
Here
2.9%
US
1.6%
GA
2.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
2penalties
Near state avg (6.1)
24 complaint-triggered

This facility has a concerning pattern of 24 complaint-driven deficiencies, indicating families have repeatedly filed reports about care issues. The most recurring problems involve nutrition and dietary services, resident rights violations, and care planning failures. Issues with pressure ulcer care, care planning, and food safety have persisted across multiple surveys from 2024 to 2025, suggesting ongoing systemic problems despite correction claims.

Nov 24, 2025Routine
7
0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Nov 24, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

May 29, 2025Complaint
12
0656Immediate jeopardy · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0835Immediate jeopardy · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0867Immediate jeopardy · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Sep 10, 2024Complaint
4
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Feb 29, 2024Complaint
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0809Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Feb 29, 2024Routine
2
0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Federal Penalties

Fine

May 29, 2025

$48,909

Payment Denial

May 29, 2025

8-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pruitthealth - Palmyra

Organization Type

for profit

Chain Affiliation

Chain Name

Pruitthealth

Chain Size

99 facilities nationwide

Chain avg rating: 2.8/5 · Rank 90 of 94 (Worst)

Ownership & Management

Key personnel

Burnett, KennethW-2 Managing EmployeeFallaw, RichardW-2 Managing EmployeePruitt, NeilOfficer / DirectorPruitt, NeilOfficer / DirectorPruitt, NeilManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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