Pruitthealth- North Augusta
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 120 Google reviews
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What this means for your family
This facility shows a high degree of variability in the quality of care provided. While many families report positive experiences with specific staff, the recurring reports of neglect, poor communication, and hygiene issues are serious red flags. If you choose this facility, maintain a very active presence, conduct daily check-ins, and ensure you have direct contact information for the nursing supervisor to bypass general front-desk delays.
Google Reviews
Google Reviews
120 reviews on Google“PruittHealth-North Augusta is a polarizing facility where experiences vary drastically between high-praise for specific staff members and severe allegations of neglect. While some families report excellent, compassionate care and professional communication, a significant number of reviewers cite dangerous issues including unaddressed pressure sores, poor hygiene, and a lack of responsiveness from nursing staff. Families considering this facility should be aware of the stark contrast between the positive administrative feedback and the frequent reports of systemic neglect.”
Quality Themes
Tap a score for detailsStrengths
- Professional and caring individual staff members
- Clean, well-maintained facility environment
- Effective rehabilitation and physical therapy outcomes
- Responsive and helpful administrative leadership
Concerns
- Neglect of basic hygiene and pressure sore prevention (mentioned by 6 reviewers)
- Poor communication and lack of responsiveness to family inquiries (mentioned by 7 reviewers)
- Understaffing leading to slow response times (mentioned by 5 reviewers)
- Rude or unprofessional staff attitudes (mentioned by 6 reviewers)
- Discharge planning failures and medication errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 122 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a strong reputation for rehabilitation outcomes; how do you ensure that same level of attentive care is maintained for residents requiring long-term daily hygiene and pressure sore prevention?
- 2Since communication is so vital for our family, could you walk us through your standard process for updating families on changes in care or medical status?
- 3I see that you are active in responding to feedback online; how do you use that family input to improve the daily experience and activities for residents?
- 4With 132 residents, how do you manage staffing levels during peak times to ensure that call lights are answered promptly and residents receive timely assistance?
- 5What protocols do you have in place to ensure accuracy in medication management and to prevent errors during the transition of care?
- 6Could you share what a typical day looks like for a resident in terms of social engagement and activities, and how you encourage participation?
Personalized based on this facility's data
Key Review Excerpts
“My husband came to Pruitt-Health N Augusta for rehab. I had to pulled him out. Nurses & Cna's did not turn my husband as asked. He got 2 wounds on his bottom in 5 days & 5 wounds in 10 days & a wound on his heel.”
“The care and compassion that was shown to my mother and our family while she was there was wonderful. A special thank you to Dee Dee and Tracey, two of the amazing CNAs that work at this facility!”
“My mom was given medication that was discontinued on her chart because it ca it sed her to be incoherent and not able to get Care she needed. She's oxygen dependent was discharged hone without proper oxygen equipment.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports against this facility, triggering 6 investigations that revealed serious issues including abuse and neglect violations, financial exploitation of residents, and safety hazards. The facility shows recurring problems with protecting residents from abuse and exploitation, maintaining basic safety standards, and facility maintenance, with one recent safety deficiency from December 2024 still pending correction.
Feb 12, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 3, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 23, 2025Routine1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 23, 2024Complaint1
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Feb 29, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Nov 2, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Ownership & Operations
Who Operates This Facility
Pruitthealth- North Augusta
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 45 of 94
Ownership & Management
Owners
United Health Services of South Carolina INC
Owner · Organization
Pruitt, Neil
Owner
Neil L Pruitt Jr Trust
Owner (parent company) · Organization
North Augusta Healthcare Properties, INC
Owner (parent company) · Organization
Nwp 2020 Child Tr Fbo Neil L Pruitt Jr
Owner (parent company) · Organization
United Health Services INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
120 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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