Nursing HomeMedicaid

Pruitthealth- North Augusta

A middle-range Medicare rating. Review each component and visit in person before deciding.

1200 Talisman Drive, North Augusta, SC 29841|132 beds|Licensed & active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.3/5

based on 120 Google reviews

(803) 278-2170 Directions Website

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What this means for your family

Pruitthealth- North Augusta has a middle-range Medicare overall rating. Strengths include professional and caring individual staff members. Some reviewers note concerns about neglect of basic hygiene and pressure sore prevention (mentioned by 6 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.

Google Reviews

123 public Google reviews available

PruittHealth-North Augusta is a polarizing facility where experiences vary drastically between high-praise for specific staff members and severe allegations of neglect. While some families report excellent, compassionate care and professional communication, a significant number of reviewers cite dangerous issues including unaddressed pressure sores, poor hygiene, and a lack of responsiveness from nursing staff. Families considering this facility should be aware of the stark contrast between the positive administrative feedback and the frequent reports of systemic neglect.

Quality Themes

Tap a score for details

Strengths

Professional and caring individual staff members
Clean, well-maintained facility environment
Effective rehabilitation and physical therapy outcomes
Responsive and helpful administrative leadership

Concerns

Neglect of basic hygiene and pressure sore prevention (mentioned by 6 reviewers)
Poor communication and lack of responsiveness to family inquiries (mentioned by 7 reviewers)
Understaffing leading to slow response times (mentioned by 5 reviewers)
Rude or unprofessional staff attitudes (mentioned by 6 reviewers)
Discharge planning failures and medication errors (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 123 analyzed

⚡11 reviews posted between Oct 9, 2024 – Oct 10, 2024 · 11 were 5-star

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed you have a strong reputation for rehabilitation outcomes; how do you ensure that same level of attentive care is maintained for residents requiring long-term daily hygiene and pressure sore prevention?
2Since communication is so vital for our family, could you walk us through your standard process for updating families on changes in care or medical status?
3I see that you are active in responding to feedback online; how do you use that family input to improve the daily experience and activities for residents?
4With 132 residents, how do you manage staffing levels during peak times to ensure that call lights are answered promptly and residents receive timely assistance?
5What protocols do you have in place to ensure accuracy in medication management and to prevent errors during the transition of care?
6Could you share what a typical day looks like for a resident in terms of social engagement and activities, and how you encourage participation?

Personalized based on this facility's data

Key Review Excerpts

“My husband came to Pruitt-Health N Augusta for rehab. I had to pulled him out. Nurses & Cna's did not turn my husband as asked. He got 2 wounds on his bottom in 5 days & 5 wounds in 10 days & a wound on his heel.”

Rehab patient's wife · 2023★☆☆☆☆

“The care and compassion that was shown to my mother and our family while she was there was wonderful. A special thank you to Dee Dee and Tracey, two of the amazing CNAs that work at this facility!”

Resident's family · 2025★★★★★

“Facility is immaculate and doesn’t smell like the typical nursing home. The staff is helpful and courteous. The director of nursing is extremely helpful and kind.”

Long-term care family member · 2025★★★★★

Source: 123 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.56hrs

75%

Registered nurses for medical care

Total Nursing

3.74hrs

91%

All nurses + aides combined

Staff Turnover

37%

Lower is better (< 30% = good)

RN Turnover

43%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

90.6%

Aiken

82.1%

Residents whose walking got worse

↓ Lower is better

This Facility4.1%

Better than Avg

Here

4.1%

14.1%

12.7%

Aiken

17.2%

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

3.1%

Aiken

2.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility10.8%

Better than Avg

Here

10.8%

19.0%

16.7%

Aiken

19.3%

Residents needing more daily help over time

↓ Lower is better

This Facility7.1%

Better than Avg

Here

7.1%

13.9%

11.9%

Aiken

15.1%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.5%

Better than Avg

Here

99.5%

93.5%

91.7%

Aiken

94.1%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility91.1%

Better than Avg

Here

91.1%

79.8%

78.0%

Aiken

75.5%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility85.2%

Better than Avg

Here

85.2%

82.0%

81.5%

Aiken

84.5%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility3.7%

Worse than Avg

Here

3.7%

1.6%

1.5%

Aiken

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

18findings in history

Latest survey: 3 · near SC avg (3.7)

5 complaint-triggered findings

$19,674 in fines

Families have filed multiple complaint reports against this facility, triggering 6 investigations that revealed serious issues including abuse and neglect violations, financial exploitation of residents, and safety hazards. The facility shows recurring problems with protecting residents from abuse and exploitation, maintaining basic safety standards, and facility maintenance, with one recent safety deficiency from December 2024 still pending correction.

Feb 12, 2026Complaint1 finding

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Dec 3, 2025Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 23, 2025Routine1 finding

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Apr 23, 2024Complaint1 finding

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Feb 29, 2024Complaint1 finding

0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Nov 2, 2023Complaint1 finding

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pruitthealth- North Augusta

Organization Type

for profit

Chain Affiliation

Chain Name

Pruitthealth

Chain Size

95 facilities nationwide

Chain avg rating: 2.8/5 · Rank 45 of 94

Ownership & Management

Owners

United Health Services of South Carolina INC

Owner · Organization

Pruitt, Neil

Owner

Neil L Pruitt Jr Trust

Owner (parent company) · Organization

North Augusta Healthcare Properties, INC

Owner (parent company) · Organization

Nwp 2020 Child Tr Fbo Neil L Pruitt Jr

Owner (parent company) · Organization

United Health Services INC

Owner (parent company) · Organization

Key personnel

Small, PhilipOfficer / DirectorPruitt, NancyManaging Control - Governing BodyBroderick, AshlynManagerJ Paige Pruitt TrustAdp of the SnfLisa P Hamby TrustAdp of the Snf

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(803) 278-2170

pruitthealth.com

1200 Talisman Drive

North Augusta, SC 29841

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

120 reviews from families & visitors

Official Website

Visit pruitthealth.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.