Nursing HomeMedicaid

Pruitthealth - Laurel Park, LLC

Strong Medicare quality ratings; public reviewers often praise skilled physical and occupational therapy teams. Still worth an in-person visit.

1050 Hospital Drive, Stockbridge, GA 30281|89 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

2.3/5

based on 184 Google reviews

(770) 507-3840 Directions Website

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What this means for your family

Pruitthealth - Laurel Park, LLC has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: skilled physical and occupational therapy teams and clean and well-maintained facility appearance. Review the component ratings and current source records before deciding.

Google Reviews

211 public Google reviews available

PruittHealth - Laurel Park receives overwhelmingly negative feedback, with numerous families reporting severe neglect, including patients left in soiled conditions for hours, medication errors, and a lack of responsiveness from staff. While a subset of reviewers praises the physical and occupational therapy departments and individual staff members, these positive experiences are frequently overshadowed by reports of systemic understaffing and poor communication. Families should be aware that many reviewers describe the facility as unsafe and unresponsive to basic patient needs.

Quality Themes

Tap a score for details

Strengths

Skilled physical and occupational therapy teams
Clean and well-maintained facility appearance
Select compassionate and attentive individual staff members

Concerns

Severe neglect and hygiene issues (soiled diapers/linens left for hours) (mentioned by 28 reviewers)
Significant understaffing and slow call-light response times (mentioned by 22 reviewers)
Medication errors and failure to manage patient health conditions (mentioned by 12 reviewers)
Poor communication and inability to reach staff by phone (mentioned by 10 reviewers)
Inadequate discharge planning and lack of coordination (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 211 analyzed

126

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given the importance of timely assistance, what is your current protocol and expected response time when a resident uses their call light?
2Could you walk me through your process for ensuring consistent hygiene and timely linen changes, especially during overnight or weekend shifts?
3How does your nursing team coordinate with families to ensure clear communication regarding medication adjustments or changes in a resident's health status?
4I noticed you are active in responding to feedback online; how do you use that family input to improve daily operations and care standards?
5What specific steps are taken during the discharge planning process to ensure a smooth and safe transition for residents returning home or moving to a different level of care?
6Could you describe the daily activity schedule and how you encourage residents to participate in social or therapeutic events to keep them engaged?

Personalized based on this facility's data

Key Review Excerpts

“My mother was sent to Laurel Park for physical therapy, she’s 90 years old and fell and broke her femur and had a steel rod put in., she laid in the bed for six days without her medicine, her bandages were not changed and were oozing.”

Rehab patient's family · 2025★☆☆☆☆

“The physical and occupational therapists are outstanding in knowledge and patience, and very caring. Hyacinth, Amy, Jarian, Indu, and Alyssa get 'gold stars.'”

Short-term rehab family member · 2023★★★★☆

“The nursing staff is friendly but that's the only positive. The nurse call buttons don't work. Patients must continually hit a bell to get help. The smell of urine in the hallways is too much.”

Family member · 2023★☆☆☆☆

Source: 211 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.78hrs

Registered nurses for medical care

Total Nursing

3.91hrs

95%

All nurses + aides combined

Staff Turnover

35%

Lower is better (< 30% = good)

RN Turnover

38%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility6.6%

Better than Avg

Here

6.6%

19.5%

20.5%

Residents whose walking got worse

↓ Lower is better

This Facility4.9%

Better than Avg

Here

4.9%

14.1%

15.2%

Residents on antipsychotic medication

↓ Lower is better

This Facility10.6%

Better than Avg

Here

10.6%

15.4%

19.9%

Residents needing more daily help over time

↓ Lower is better

This Facility7.2%

Better than Avg

Here

7.2%

13.9%

15.3%

Residents with depression symptoms

↓ Lower is better

This Facility8.1%

Better than Avg

Here

8.1%

12.8%

11.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for pneumonia

↑ Higher is better

This Facility95.9%

Better than Avg

Here

95.9%

93.5%

91.4%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility95.2%

Better than Avg

Here

95.2%

79.8%

78.4%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility93.6%

Better than Avg

Here

93.6%

82.0%

80.3%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.5%

Better than Avg

Here

0.5%

1.6%

2.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

6findings in history

Latest survey: 4 · near GA avg (6.1)

4 complaint-triggered findings

Families have filed multiple complaint reports against this facility, triggering most inspections and revealing concerning patterns in infection control, care planning, and daily living assistance. The facility has been cited twice for infection prevention problems and shows recurring issues with developing proper care plans and maintaining residents' functional abilities. While all deficiencies have correction dates, the pattern of family complaints suggests ongoing care quality concerns that warrant careful consideration during visits.

Dec 30, 2025Complaint1 finding

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 17, 2025Complaint3 findings

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 2, 2023Routine2 findings

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pruitthealth - Laurel Park, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Pruitthealth

Chain Size

95 facilities nationwide

Chain avg rating: 2.8/5 · Rank 12 of 94