Nursing HomeMedicaid

Pruitthealth - Laurel Park, LLC

Strong Medicare quality ratings; families often praise skilled physical and occupational therapy teams. Still worth an in-person visit.

1050 Hospital Drive, Stockbridge, GA 30281|89 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

2.3/5

based on 177 Google reviews

(770) 507-3840 Directions Website

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What this means for your family

While the physical therapy team is frequently cited as a bright spot, the overwhelming pattern of neglect, hygiene failures, and lack of staff responsiveness makes this facility a high-risk choice. If you must use this facility, we strongly advise daily, unannounced visits to ensure your loved one's basic needs are being met, as communication and care standards appear to be consistently poor.

Google Reviews

177 reviews on Google

“PruittHealth - Laurel Park receives overwhelmingly negative feedback, with numerous families reporting severe neglect, including patients left in soiled conditions for hours, medication errors, and a lack of responsiveness from staff. While a subset of reviewers praises the physical and occupational therapy departments and individual staff members, these positive experiences are frequently overshadowed by reports of systemic understaffing and poor communication. Families should be aware that many reviewers describe the facility as unsafe and unresponsive to basic patient needs.”

Quality Themes

Tap a score for details

Strengths

Skilled physical and occupational therapy teams
Clean and well-maintained facility appearance
Select compassionate and attentive individual staff members

Concerns

Severe neglect and hygiene issues (soiled diapers/linens left for hours) (mentioned by 28 reviewers)
Significant understaffing and slow call-light response times (mentioned by 22 reviewers)
Medication errors and failure to manage patient health conditions (mentioned by 12 reviewers)
Poor communication and inability to reach staff by phone (mentioned by 10 reviewers)
Inadequate discharge planning and lack of coordination (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 203 analyzed

122

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given the importance of timely assistance, what is your current protocol and expected response time when a resident uses their call light?
2Could you walk me through your process for ensuring consistent hygiene and timely linen changes, especially during overnight or weekend shifts?
3How does your nursing team coordinate with families to ensure clear communication regarding medication adjustments or changes in a resident's health status?
4I noticed you are active in responding to feedback online; how do you use that family input to improve daily operations and care standards?
5What specific steps are taken during the discharge planning process to ensure a smooth and safe transition for residents returning home or moving to a different level of care?
6Could you describe the daily activity schedule and how you encourage residents to participate in social or therapeutic events to keep them engaged?

Personalized based on this facility's data

Key Review Excerpts

“My mother was sent to Laurel Park for physical therapy, she’s 90 years old and fell and broke her femur and had a steel rod put in., she laid in the bed for six days without her medicine, her bandages were not changed and were oozing.”

Rehab patient's family · 2025★☆☆☆☆

“The physical and occupational therapists are outstanding in knowledge and patience, and very caring. Hyacinth, Amy, Jarian, Indu, and Alyssa get 'gold stars.'”

Short-term rehab family member · 2023★★★★☆

“The nursing staff is friendly but that's the only positive. The nurse call buttons don't work. Patients must continually hit a bell to get help. The smell of urine in the hallways is too much.”

Family member · 2023★☆☆☆☆

Source: 177 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.73hrs

98%

Registered nurses for medical care

Total Nursing

4.18hrs

All nurses + aides combined

Staff Turnover

39%

Lower is better (< 30% = good)

RN Turnover

36%

Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility5.9%

Better than Avg

Here

5.9%

19.5%

20.5%

Henry

28.5%

😔

Residents with depression symptoms

↓ Lower is better

This Facility8.1%

Better than Avg

Here

8.1%

12.1%

10.6%

Henry

27.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility11.5%

Better than Avg

Here

11.5%

19.4%

16.0%

Henry

24.2%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility8.3%

Better than Avg

Here

8.3%

15.4%

20.1%

Henry

14.9%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility7.9%

Better than Avg

Here

7.9%

15.3%

16.6%

Henry

18.9%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility9.1%

Better than Avg

Here

9.1%

14.4%

15.7%

Henry

16.2%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility95.2%

Better than Avg

Here

95.2%

79.7%

78.4%

Henry

76.7%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility93.6%

Better than Avg

Here

93.6%

81.8%

80.4%

Henry

81.9%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.2%

Better than Avg

Here

1.2%

1.6%

2.4%

Henry

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies

Near state avg (6.1)

4 complaint-triggered

Families have filed multiple complaint reports against this facility, triggering most inspections and revealing concerning patterns in infection control, care planning, and daily living assistance. The facility has been cited twice for infection prevention problems and shows recurring issues with developing proper care plans and maintaining residents' functional abilities. While all deficiencies have correction dates, the pattern of family complaints suggests ongoing care quality concerns that warrant careful consideration during visits.

Dec 30, 2025Complaint1 finding

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 17, 2025Complaint3 findings

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 2, 2023Routine2 findings

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pruitthealth - Laurel Park, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Pruitthealth

Chain Size

99 facilities nationwide

Chain avg rating: 2.8/5 · Rank 12 of 94