Pruitthealth - Franklin
Strong Medicare quality ratings; families often praise highly effective rehabilitation therapy team. Still worth an in-person visit.
based on 50 Google reviews
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What this means for your family
This facility is highly regarded for its rehabilitation therapy team, which many families credit for successful recoveries. However, given the serious reports of neglect and rough handling, we strongly recommend that you conduct unannounced visits at different times of the day and night to observe the quality of care firsthand. Ask management specifically about their protocols for preventing resident falls and ensuring timely hygiene assistance.
Google Reviews
Google Reviews
50 reviews on Google“PruittHealth - Franklin receives highly polarized feedback, with many families praising the rehabilitation team and individual staff members for their kindness and dedication. However, there are serious, recurring allegations regarding neglect, rough handling of residents, and poor communication during medical emergencies. While some families report a clean and welcoming environment, others describe distressing experiences involving hygiene failures and lack of professional oversight.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy team
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Helpful administrative and social work support
Concerns
- Neglect and poor hygiene (e.g., residents left in soiled conditions) (mentioned by 2 reviewers)
- Understaffing leading to inadequate care (mentioned by 2 reviewers)
- Poor communication regarding resident status or room changes (mentioned by 2 reviewers)
- Rough or improper physical handling of residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's strong reputation for rehabilitation, how do you integrate those therapy services into the daily routine for residents who are not in active recovery?
- 2I noticed that communication is a top priority; what is your standard process for keeping families updated on changes in a resident's health status or room assignments?
- 3How does your nursing team ensure that residents receive consistent, timely assistance with personal hygiene and daily comfort throughout all shifts?
- 4Could you walk me through your protocols for medication management to ensure accuracy and consistency for residents?
- 5I see that you actively engage with online feedback; how do you use that family input to make tangible improvements to the care provided here?
- 6What specific training or protocols do you have in place to ensure that all physical assistance and transfers are handled with the utmost gentleness and care?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff and medical team always had an upbeat attitude, positive energy, cheerful and encouraging. And the therapy staff headed up by Leanne is second to none.”
“My mother has dementia and Alzheimer's and can be a handful at times, but the staff was always very patient. Patients are treated with dignity and love, more like family than patients.”
“A CT scan was done to confirm she has a fractured/broken sternum/breastbone due to the CNA on duty during our discharge who very roughly snatched my Mother up into our van and slammed her into the seat.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered three recent deficiencies at this facility in March 2025, involving care planning, physical therapy/mobility services, and infection control. The facility has had recurring issues with care planning and infection control across multiple surveys, though all deficiencies have been corrected by the provider with documented correction dates.
Mar 6, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 16, 2022Routine2
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 29, 2020Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Pruitthealth - Franklin
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 4 of 94 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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