Pruitthealth - Fairburn
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 133 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (9 vs median 5.0)
- High staff turnover (60%)
Below average in GA · Below recommended RN staffing · Above average staffing · Below chain average · No penalties on record
What this means for your family
While the rehabilitation therapy team is frequently praised, the facility has a persistent pattern of understaffing that impacts basic hygiene and call-button response times. If you choose this facility, plan to visit frequently to advocate for your loved one and ensure their daily needs are met.
Google Reviews
Google Reviews
133 reviews on Google“PruittHealth - Fairburn receives highly polarized feedback, with many families praising the therapy department and specific staff members, while others report severe neglect and staffing shortages. Critics frequently cite issues with hygiene, call-button response times, and poor communication, while supporters highlight a clean environment and attentive care. Families considering this facility should be prepared to be highly involved in their loved one's daily care and advocacy.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and rehab therapy department
- Warm, professional interactions from specific staff members
- Clean and well-maintained facility environment
- Helpful administrative support for transitions
Concerns
- Chronic understaffing leading to slow or non-existent call button response (mentioned by 12 reviewers)
- Poor hygiene and failure to assist with basic toileting/changing (mentioned by 8 reviewers)
- Inconsistent medication management and scheduling (mentioned by 4 reviewers)
- Lack of communication from nursing and administrative leadership (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 136 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the rehab department is highly regarded; how do you integrate those therapy goals into the daily routine for residents who are here for long-term care?
- 2With a 3-star staffing rating, what specific protocols do you have in place to ensure that call buttons are answered promptly, especially during shift changes or overnight?
- 3Could you walk me through your process for medication management and how you ensure that residents receive their doses consistently and on schedule?
- 4I see that you are active in responding to feedback online; how do you translate that commitment to communication into regular updates for families regarding their loved one's daily care and hygiene needs?
- 5Given the recent focus on facility maintenance, what kind of daily activities or social events are currently being prioritized to keep residents engaged and active?
- 6How does your nursing leadership team monitor and address concerns regarding basic daily assistance, such as toileting and personal hygiene, to ensure residents remain comfortable?
Personalized based on this facility's data
Key Review Excerpts
“The rehabilitation (therapy department gets a 5 STAR PLUS). Everyone else gets a minus 1STAR.”
“I walked in today and found my Grandmother laying in waste. This is unacceptable!! I took picture so I can report this facility to the State.”
“My father came in here for rehab for 25 days. The staff was very caring and patient. The therapy he received was very good as well and the medical treatment.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints triggering a recent 2025 inspection that found 9 deficiencies, indicating ongoing concerns about care quality. The facility has persistent problems with dietary services, medication management, and infection control that have recurred across all three surveys from 2022 to 2025. While all deficiencies were reportedly corrected, the pattern of repeated issues in core care areas suggests potential systemic challenges families should carefully evaluate.
May 22, 2025Complaint9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 5, 2023Routine8
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 10, 2022Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Pruitthealth - Fairburn
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 51 of 94
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
133 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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