Pruitthealth- Estill
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 53 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
Below average in SC · Critically understaffed (RN) · Low staff turnover (stable workforce) · Below chain average · $7,745 in fines · Very few deficiencies
What this means for your family
Recent reviews suggest the facility has made significant strides in engagement and leadership, but historical reports of neglect and staffing shortages remain a concern. When touring, ask specifically about the current nurse-to-patient ratio on weekends and request a clear, written plan for how the facility handles family communication and hygiene concerns.
Google Reviews
Google Reviews
53 reviews on Google“PruittHealth- Estill receives highly polarized feedback, with many recent reviews praising the facility's leadership and staff for their compassion and responsiveness. However, a significant number of families report serious concerns regarding neglect, poor communication, and chronic understaffing that impacts basic patient care and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Accessible and professional administration
- Effective rehabilitation and transition support
- Clean and well-maintained environment
Concerns
- Chronic understaffing leading to long response times (mentioned by 5 reviewers)
- Poor communication from nursing and administrative staff (mentioned by 3 reviewers)
- Hygiene and cleanliness issues (e.g., soiled linens, food on floors) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that staffing levels are a priority for many families; could you walk me through your current process for responding to resident call lights to ensure timely assistance?
- 2Given that communication is so vital for families, what is the best way for us to stay updated on our loved one's daily health status and care plan changes?
- 3I see that you are very active in responding to feedback online; how do you incorporate that family input into your day-to-day operations to improve the resident experience?
- 4Regarding the dining experience, what options are available for residents who might have specific dietary needs or preferences to ensure they are getting the nutrition they enjoy?
- 5Could you share how your team maintains high standards of cleanliness and hygiene throughout the facility on a daily basis?
- 6In the event of a medical emergency, what is your protocol for coordinating care with local hospitals and keeping our family informed throughout the process?
Personalized based on this facility's data
Key Review Excerpts
“The staff gave me reassurance with my family member and made sure that I was updated the entire time. The staff is kind and very helpful.”
“She slowly allowed her to come out of her shell that she was in during her early days after arriving and coaxed her into participating with activities and other residents.”
“We have found things like a very bloated catheter bag on the floor leaking, Lost clothes and have looked for clothing with no help on what they have done with them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
PruittHealth-Estill shows a concerning pattern with 25 deficiencies across 3 surveys, including serious issues in resident assessment and care planning that persist across multiple inspections. The facility has struggled most with medication management, daily care assistance, and resident assessments. While all deficiencies show correction dates, the recurring problems with fundamental care planning suggest families should carefully evaluate current practices during visits.
Apr 29, 2025Routine1
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Sep 20, 2023Routine22
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Aug 13, 2021Routine2
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Federal Penalties
Fine
Sep 20, 2023
$7,745
Ownership & Operations
Who Operates This Facility
Pruitthealth- Estill
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 55 of 94
Ownership & Management
Owners
United Health Services of South Carolina INC
Owner · Organization
Pruitt, Neil
Owner
J Paige Pruitt Trust
Owner (parent company) · Organization
Lisa P Hamby Trust
Owner (parent company) · Organization
Neil L Pruitt Jr Trust
Owner (parent company) · Organization
Nwp 2020 Child Tr Fbo J Paige Pruitt
Owner (parent company) · Organization
Nwp 2020 Child Tr Fbo Lisa P Hamby
Owner (parent company) · Organization
Nwp 2020 Child Tr Fbo Neil L Pruitt Jr
Owner (parent company) · Organization
Pruitt Properties INC
Owner (parent company) · Organization
United Health Services INC
Owner (parent company) · Organization
United Health Services of Georgia, INC.
Owner (parent company) · Organization
Pruitt, Neil
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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