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Nursing HomeMedicaid Investigative

Pruitthealth- Estill

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

252 Liberty Street South, Estill, SC 2991888 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 53 Google reviews

5
4
3
2
1
Pruitthealth- Estill Nursing Home in Estill, SC — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)

Below average in SC · Critically understaffed (RN) · Low staff turnover (stable workforce) · Below chain average · $7,745 in fines · Very few deficiencies

Source: Medicare data

What this means for your family

Recent reviews suggest the facility has made significant strides in engagement and leadership, but historical reports of neglect and staffing shortages remain a concern. When touring, ask specifically about the current nurse-to-patient ratio on weekends and request a clear, written plan for how the facility handles family communication and hygiene concerns.

Google Reviews

Google Reviews

53 reviews on Google
PruittHealth- Estill receives highly polarized feedback, with many recent reviews praising the facility's leadership and staff for their compassion and responsiveness. However, a significant number of families report serious concerns regarding neglect, poor communication, and chronic understaffing that impacts basic patient care and hygiene.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean5.0Activities8.0MedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Accessible and professional administration
  • Effective rehabilitation and transition support
  • Clean and well-maintained environment

Concerns

  • Chronic understaffing leading to long response times (mentioned by 5 reviewers)
  • Poor communication from nursing and administrative staff (mentioned by 3 reviewers)
  • Hygiene and cleanliness issues (e.g., soiled linens, food on floors) (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.02018(1)4.82021(4)3.52022(6)2.42023(9)3.92024(10)4.22025(11)4.72026(12)

Distribution · 53 analyzed

5
33
4
5
3
4
2
0
1
11

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that staffing levels are a priority for many families; could you walk me through your current process for responding to resident call lights to ensure timely assistance?
  • 2Given that communication is so vital for families, what is the best way for us to stay updated on our loved one's daily health status and care plan changes?
  • 3I see that you are very active in responding to feedback online; how do you incorporate that family input into your day-to-day operations to improve the resident experience?
  • 4Regarding the dining experience, what options are available for residents who might have specific dietary needs or preferences to ensure they are getting the nutrition they enjoy?
  • 5Could you share how your team maintains high standards of cleanliness and hygiene throughout the facility on a daily basis?
  • 6In the event of a medical emergency, what is your protocol for coordinating care with local hospitals and keeping our family informed throughout the process?

Personalized based on this facility's data


Key Review Excerpts

The staff gave me reassurance with my family member and made sure that I was updated the entire time. The staff is kind and very helpful.

Family member · 2026★★★★★

She slowly allowed her to come out of her shell that she was in during her early days after arriving and coaxed her into participating with activities and other residents.

Daughter · 2026★★★★★

We have found things like a very bloated catheter bag on the floor leaking, Lost clothes and have looked for clothing with no help on what they have done with them.

Family member · 2025☆☆☆☆
Source: 53 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.37hrs
49%
Registered nurses for medical care
Total Nursing
3.37hrs
82%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

6

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
19.4%
SC
16.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
19.5%
SC
20.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
12.1%
SC
3.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.8%
Worse than Avg
Here
24.8%
US
15.5%
SC
15.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
15.3%
SC
13.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.4%
Better than Avg
Here
98.4%
US
95.5%
SC
90.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.8%
Better than Avg
Here
97.8%
US
79.8%
SC
78.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
81.8%
SC
80.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.7%
Worse than Avg
Here
2.7%
US
1.6%
SC
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
1penalties
Well below state avg (3.7)
$7,745 in fines

PruittHealth-Estill shows a concerning pattern with 25 deficiencies across 3 surveys, including serious issues in resident assessment and care planning that persist across multiple inspections. The facility has struggled most with medication management, daily care assistance, and resident assessments. While all deficiencies show correction dates, the recurring problems with fundamental care planning suggest families should carefully evaluate current practices during visits.

Apr 29, 2025Routine
1
0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Sep 20, 2023Routine
22
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0675Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Honor each resident's preferences, choices, values and beliefs.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Aug 13, 2021Routine
2
0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

Federal Penalties

Fine

Sep 20, 2023

$7,745

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pruitthealth- Estill

Organization Type

for profit

Chain Affiliation

Chain Name

Pruitthealth

Chain Size

99 facilities nationwide

Chain avg rating: 2.8/5 · Rank 55 of 94

Ownership & Management

Owners

United Health Services of South Carolina INC

Owner · Organization

Pruitt, Neil

Owner

J Paige Pruitt Trust

Owner (parent company) · Organization

Lisa P Hamby Trust

Owner (parent company) · Organization

Neil L Pruitt Jr Trust

Owner (parent company) · Organization

Nwp 2020 Child Tr Fbo J Paige Pruitt

Owner (parent company) · Organization

Nwp 2020 Child Tr Fbo Lisa P Hamby

Owner (parent company) · Organization

Nwp 2020 Child Tr Fbo Neil L Pruitt Jr

Owner (parent company) · Organization

Pruitt Properties INC

Owner (parent company) · Organization

United Health Services INC

Owner (parent company) · Organization

United Health Services of Georgia, INC.

Owner (parent company) · Organization

Pruitt, Neil

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Pruitt, NancyManaging Control - Governing BodySmall, PhilipManaging Control - Governing BodyDavis, BryanManagerPruitt, NeilManagerSmetka, VlastimilManager
Source: Medicare provider data

Contact

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References & Resources

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