Pruitthealth- Dillon
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (4 vs median 3)
Below average in SC · Below recommended RN staffing · Below chain average · $10,036 in fines
What this means for your family
While the facility is praised for its therapy team and compassionate bedside care, there are consistent reports of understaffing and facility maintenance issues. When touring, we strongly recommend checking the cleanliness of the hallways and asking management specifically about their current staffing ratios and meal service protocols.
Google Reviews
Google Reviews
39 reviews on Google“PruittHealth-Dillon receives highly polarized feedback, with many reviewers praising the staff's compassion and the facility's welcoming atmosphere, while others report significant concerns regarding cleanliness, odors, and staffing shortages. Families should be aware of recurring complaints about facility maintenance, inconsistent meal timing, and difficulties in communication with management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong physical and speech therapy team
- Welcoming and homelike environment
- Effective communication from leadership
Concerns
- Understaffing and high staff turnover (mentioned by 3 reviewers)
- Unpleasant odors and poor facility cleanliness (mentioned by 2 reviewers)
- Inconsistent meal service and scheduling (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that your leadership team is very active in responding to family feedback online; how do you incorporate that family input into your daily operations?
- 2With the therapy team being a highlight for many, how do you coordinate those sessions with the daily activity schedule to ensure residents stay engaged?
- 3What specific protocols do you have in place to maintain a fresh and sanitary environment throughout the common areas and resident rooms?
- 4I understand that staffing can fluctuate in this industry; what steps are you taking to ensure consistent care and support for residents during shift changes?
- 5Could you walk me through how your team manages meal service to ensure residents receive their preferred meals on a consistent schedule?
- 6Given the facility's size, what is your process for handling urgent medical needs or emergencies to ensure a resident gets immediate attention?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are all very skillful, knowledgeable, friendly, and understanding. Even the CNAs are all on point. They have a remarkable, and outstanding Physical and Speech Therapy team.”
“Hallways to crowded with chairs, carts, trash. Strong smell of urine in Hallways. Meals served at all times. Lunch may come at 1:30.”
“The building needs repairs. The phone and internet services are awful. They are very well UNDERSTAFFED. Calls to the corporate office are not returned unless it’s payment related.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
PruittHealth-Dillon shows a consistent pattern of deficiencies across all three surveys, with recurring issues in resident care planning, infection control, and quality of care delivery. The facility has addressed problems ranging from medication management and discharge preparation to food safety and medical record keeping, with all violations reportedly corrected by the provider after identification.
May 23, 2025Routine4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 21, 2024Routine7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 2, 2022Routine5
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Jun 21, 2024
$10,036
Ownership & Operations
Who Operates This Facility
Pruitthealth- Dillon
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 57 of 94
Ownership & Management
Owners
United Health Services of Georgia, INC.
Owner · Organization
United Health Services of South Carolina INC
Owner · Organization
J Paige Pruitt Trust
Owner (parent company) · Organization
Lisa P Hamby Trust
Owner (parent company) · Organization
Neil L Pruitt Jr Trust
Owner (parent company) · Organization
Nwp 2020 Child Tr Fbo J Paige Pruitt
Owner (parent company) · Organization
Nwp 2020 Child Tr Fbo Lisa P Hamby
Owner (parent company) · Organization
Nwp 2020 Child Tr Fbo Neil L Pruitt Jr
Owner (parent company) · Organization
Uhs-Pruitt Holdings, INC.
Owner (parent company) · Organization
United Health Services INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.