Pruitthealth - Decatur
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 152 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
Above average in GA · Below recommended RN staffing · No penalties on record
What this means for your family
While the rehabilitation therapy team is frequently praised, the facility struggles with severe, recurring issues regarding communication and basic patient care. If you choose this facility, you must be prepared to be highly involved in your loved one's daily care, including monitoring hygiene and medication, as many families report that staff are often unresponsive to call lights and phone inquiries.
Google Reviews
Google Reviews
152 reviews on Google“PruittHealth - Decatur receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and significant communication barriers. While a segment of reviewers praises the physical and occupational therapy teams and specific staff members, these positive experiences are frequently overshadowed by reports of call lights being ignored, unsanitary room conditions, and difficulty reaching staff by phone.”
Quality Themes
Tap a score for detailsStrengths
- Skilled and effective physical and occupational therapy teams
- Some highly attentive and compassionate individual nursing staff
- Responsive administrative leadership for some families
Concerns
- Chronic understaffing leading to ignored call lights and delayed patient care (mentioned by 14 reviewers)
- Poor communication and inability to reach staff or social workers by phone (mentioned by 11 reviewers)
- Unsanitary facility conditions including urine odors, roaches, and dirty rooms (mentioned by 8 reviewers)
- Neglect regarding basic hygiene, wound care, and turning patients to prevent bedsores (mentioned by 7 reviewers)
- Poor quality of food and improper dietary management (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a large capacity of 146 residents; what specific protocols do you have in place to ensure call lights are answered promptly during busy shifts?
- 2Given that some families have expressed difficulty reaching staff by phone, what is the best way for us to maintain regular communication with our loved one's care team?
- 3I see that the therapy team is highly regarded here; how do you coordinate their work with the nursing staff to ensure consistent hygiene and wound care for residents?
- 4Could you walk me through your current housekeeping schedule and how you maintain cleanliness in resident rooms and common areas?
- 5We appreciate that the leadership team is active in responding to feedback; how do you use that input to improve the quality and dietary management of the daily meals?
- 6What does a typical social or activity schedule look like for residents who want to stay engaged throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy, occupational therapy, and speech therapy are AMAZING, PHENOMENAL, OUTSTANDING! They are VERY caring and thorough. The administrative staff, CNA staff, nursing staff, and the food leave A LOT to be desired.”
“The supervisory and administration personnel were very responsive to any inquiries and concerns. The nursing and CNA staff were conscientious and several members went above and beyond making mom as comfortable as possible. The only negative I had was the material condition and the daily cleanliness of the room.”
“If your loved one is considered total care, you must be present. Be willing to take over their transportation, schedule appts, fix power chairs, order medical & hygiene supplies, wash clothes, and hold management accountable for life sustaining care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering recent inspections in January 2025 and 2023, with issues spanning resident rights, care planning, infection control, and fire safety. The facility shows recurring problems with resident assessments and rights violations across multiple surveys, though all deficiencies have correction dates. Recent complaints involved food safety, infection control, and residents' treatment rights, suggesting ongoing care quality concerns that families should investigate thoroughly before visiting.
Mar 4, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 30, 2025Routine4
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Jan 30, 2025Complaint5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Aug 3, 2023Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Aug 3, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 8, 2023Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Ownership & Operations
Who Operates This Facility
Pruitthealth - Decatur
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 35 of 94
Ownership & Management
Owners
Nwp 2020 Child Trust Fbo Neil L Pruitt Jr
Owner (parent company) · Organization
Pruitt, Neil
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
152 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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