Pruitthealth-Crystal Coast
Strong Medicare quality ratings; families often praise modern, clean, and aesthetically pleasing facility. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
While the facility is physically modern and offers high-quality physical therapy, the recurring reports of severe understaffing and neglect are deeply concerning. If you choose this facility, it is essential to have a family member present as an advocate to ensure basic needs like hydration and medication are met, as response times for staff assistance are frequently reported as inadequate.
Google Reviews
Google Reviews
30 reviews on Google“Pruitthealth-Crystal Coast is frequently described as a physically beautiful and clean facility, but it faces severe criticism regarding patient care and staffing levels. While some residents praise the therapy department, many families report significant neglect, including slow response times to call buttons, poor communication, and inadequate assistance with basic needs like feeding and hydration.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and aesthetically pleasing facility
- Highly effective physical and occupational therapy
- Friendly front desk and admissions staff
Concerns
- Chronic understaffing leading to long response times (mentioned by 7 reviewers)
- Neglect of basic patient needs (feeding, hydration, hygiene) (mentioned by 5 reviewers)
- Poor communication and lack of coordination between shifts (mentioned by 3 reviewers)
- Uncomfortable room temperatures and lack of climate control for residents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility is quite modern and clean, how do you ensure that the same high standard of care is maintained consistently across all shifts?
- 2I noticed some feedback regarding response times; what is the current process for ensuring residents receive timely assistance with daily needs like hydration and hygiene?
- 3Since the physical and occupational therapy programs are highly regarded here, how are those sessions integrated into a resident's daily schedule?
- 4How does the team handle communication with families to ensure we are kept in the loop regarding any changes in medication or health status?
- 5With the facility's climate control being a point of interest for some families, how do you ensure residents remain comfortable in their rooms throughout the changing seasons?
- 6In the event of a medical emergency, what is the specific protocol for notifying family members and coordinating with local medical services?
Personalized based on this facility's data
Key Review Excerpts
“PT and occupational therapy is about the best thing that that place has got going for them. When you push the button for help, you don’t get it. It takes hours on end to get help.”
“Nice new place that is really clean but the care for the patients is pitiful. My father in law was there and the first night he was there a staff member called and ask if somebody could come sit with him because their staffing was short.”
“From a resident who has lived here for over 4 years... it is a 5 star facility with the best therapists around. I came here and my body was a puddle... Now with the help of therapy, I have been able to transfer to/from my wheelchair.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to deficiencies in four separate instances, indicating ongoing concerns about care quality. The facility shows recurring problems with resident rights (particularly maintaining a safe, clean environment), fire safety systems, and building maintenance issues. While all deficiencies have reported correction dates, the pattern of repeated violations in resident rights and safety systems suggests persistent operational challenges families should carefully evaluate during visits.
Jan 22, 2026Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 15, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 3, 2024Routine7
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Aug 15, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 14, 2023Routine4
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 12, 2022Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Federal Penalties
Fine
Oct 11, 2023
$3,728
Payment Denial
Oct 11, 2023
22-day denial
Ownership & Operations
Who Operates This Facility
Pruitthealth-Crystal Coast
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 18 of 94
Ownership & Management
Owners
J Paige Pruitt Trust
Owner (parent company) · Organization
Lisa P Hamby Trust
Owner (parent company) · Organization
Neil L Pruitt Jr Trust
Owner (parent company) · Organization
Nwp 2020 Child Tr Fbo Neil L Pruitt Jr
Owner (parent company) · Organization
Pruitt, Neil
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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