Nursing HomeMedicaid Investigative

Pruitthealth - Creekside

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2021 Scott Road, Augusta, GA 30906|193 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 57 Google reviews

(706) 247-8310 Directions Website

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0/ 10

none Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Above average in GA · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record · Very few deficiencies

Source: Medicare data

What this means for your family

The facility is physically impressive and has a strong admissions and social work team that can help navigate the transition process. However, families should be aware of recurring reports regarding slow response times to call bells and inconsistent nursing care; we recommend frequent, unannounced visits to monitor your loved one's daily needs.

Google Reviews

57 reviews on Google

“PruittHealth - Creekside receives highly polarized feedback, with many families praising the facility's recent renovations, cleanliness, and the kindness of specific administrative and nursing staff. However, a significant number of reviewers report serious concerns regarding inconsistent care, slow response times to call bells, and neglect, particularly for residents requiring high levels of assistance.”

Quality Themes

Tap a score for details

Strengths

Clean, modern, and well-maintained facility
Professional and helpful administrative/admissions staff
Warm and welcoming initial reception
Effective resolution of concerns by specific social workers

Concerns

Slow response times to call bells and requests for assistance (mentioned by 4 reviewers)
Inconsistent quality of care and perceived staff neglect (mentioned by 5 reviewers)
Unprofessional behavior or lack of training among some nursing staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 60 analyzed

⚡10 reviews posted between Apr 3, 2024 – Apr 5, 2024 · 10 were 5-star

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed that response times to call bells can sometimes be a challenge; what is the current process for ensuring residents receive timely assistance when they need help?
2Given the recent feedback regarding the dining experience, what steps are you taking to improve the quality and variety of the meals served to residents?
3With a 3-star staffing rating, how does the facility ensure that nursing staff receive consistent training to maintain a high standard of professional care?
4I appreciate that your team is active in responding to feedback online; how do you typically handle and resolve concerns brought to you by family members once a resident is settled in?
5Can you walk me through the daily activity schedule and how you encourage residents to participate in social life here at Creekside?
6In the event of a medical emergency, what is your protocol for coordinating care and communicating with family members immediately?

Personalized based on this facility's data

Key Review Excerpts

“The facility was pristine clean & odor-free. The atmosphere from the front porch and throughout the facility was bright & cheerful.”

Rehab patient's family · 2026★★★★★

“My brother does complain often that staff at times either ignores and takes long time answer his call bell and it’s been due to falls and restroom accidents which is gross for anyone.”

Long-term resident's family · 2026★★★★☆

“I find that I have to use her 99% of the time with any concerns regarding my loved one.”

Long-term resident's family · 2026★★★★☆

Source: 57 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.57hrs

76%

Registered nurses for medical care

Total Nursing

3.95hrs

96%

All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

10.6%

Richmond

20.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility7.7%

Better than Avg

Here

7.7%

19.4%

16.0%

Richmond

14.5%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility20.4%

Worse than Avg

Here

20.4%

15.3%

16.6%

Richmond

13.5%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility9.3%

Better than Avg

Here

9.3%

14.4%

15.7%

Richmond

12.4%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility96.9%

Better than Avg

Here

96.9%

95.5%

95.0%

Richmond

92.9%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility93.5%

Better than Avg

Here

93.5%

93.4%

91.2%

Richmond

90.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility87.3%

Better than Avg

Here

87.3%

79.8%

78.4%

Richmond

74.5%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility79.7%

Mixed vs Avgs

Here

79.7%

81.8%

80.4%

Richmond

79.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility3.0%

Worse than Avg

Here

3.0%

1.6%

2.4%

Richmond

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies

Well below state avg (6.1)

3 complaint-triggered

This facility has significant safety concerns, with families filing complaints that triggered inspections revealing food safety and infection control violations. Fire safety issues dominate the deficiency record, appearing in both 2024 and 2025 surveys, indicating persistent problems with sprinkler systems, smoke barriers, and fire-resistant construction. While all violations show correction dates, the recurring fire safety deficiencies across multiple surveys suggest ongoing maintenance and safety challenges that families should carefully consider.

May 4, 2025Complaint3 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 4, 2025Routine6 findings

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0331Potential for harm · IsolatedCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

Mar 21, 2024Routine8 findings

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0371Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have properly sized and located compartments to protect residents from smoke.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0331Potential for harm · IsolatedCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pruitthealth - Creekside

Organization Type

for profit

Chain Affiliation

Chain Name

Pruitthealth

Chain Size

99 facilities nationwide

Chain avg rating: 2.8/5 · Rank 34 of 94

Ownership & Management

Owners

United Health Services of Georgia, INC.

Owner · Organization

Pruitt, Neil

Owner

J Paige Pruitt Trust