Pruitthealth - Blue Ridge
Strong Medicare quality ratings; families often praise highly responsive and helpful admissions staff. Still worth an in-person visit.
based on 92 Google reviews
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What this means for your family
The facility is highly regarded for its admissions process and clean environment, making it a strong candidate for initial placement. However, families should be aware of reports regarding inconsistent nursing responsiveness and should establish a clear communication plan with the nursing station upon arrival.
Google Reviews
Google Reviews
92 reviews on Google“PruittHealth - Blue Ridge receives a high volume of positive reviews, with many family members praising the admissions staff, particularly Samantha Trantham, for making the intake process seamless and supportive. However, there are recurring, serious concerns regarding understaffing, neglect, and poor communication, with some families reporting that their loved ones were left in pain or ignored for extended periods.”
Quality Themes
Tap a score for detailsStrengths
- Highly responsive and helpful admissions staff
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Strong focus on professional communication during intake
Concerns
- Understaffing leading to neglect and slow response times (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
- Low quality or unappealing food options (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate that kind of open communication into the daily care plan for residents?
- 2With a 2-star CMS staffing rating, could you walk me through how you manage shift transitions to ensure residents receive timely assistance when they need it?
- 3Some families have mentioned challenges with phone responsiveness; what is the best way for us to stay in direct contact with my loved one's primary caregivers?
- 4I understand dining is an area you are looking to improve; what kind of input do residents have on the menu, and are there options for those with specific dietary preferences?
- 5Given the facility's size of 101 residents, how do you ensure that each individual receives personalized attention and doesn't get lost in the shuffle?
- 6Can you share how the activity schedule is structured to keep residents engaged and social throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“PT put him in a wheelchair this morning and never put him back to bed before they left. He called me at 7:15 pm this evening in pain and couldn't get anyone to put him back to bed.”
“The building is spotless. The activities are well engaging with Kathy. The food is tasty and meets her dietary needs.”
“My family member was verbally abused and neglected by one of the overnight nurses. This facility also almost never answers their phone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a pattern of recurring deficiencies across multiple surveys, with issues persisting in care planning, daily care assistance, infection control, and food service safety appearing in both 2023 and 2024 inspections. The most frequent problem areas involve resident care planning, quality of daily care, fire safety systems, and food handling procedures. While all deficiencies have reported correction dates, the repetition of similar issues suggests ongoing challenges with maintaining consistent standards.
Jul 31, 2025Routine4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Mar 7, 2024Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Feb 9, 2023Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Pruitthealth - Blue Ridge
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 3 of 94 (Best)
Ownership & Management
Owners
United Health Services of Georgia, INC.
Owner · Organization
J Paige Pruitt Trust
Owner (parent company) · Organization
Lisa P Hamby Trust
Owner (parent company) · Organization
Neil L Pruitt Jr Trust
Owner (parent company) · Organization
Nwp 2020 Child Tr Fbo Lisa P Hamby
Owner (parent company) · Organization
Nwp 2020 Child Tr Fbo Neil L Pruitt Jr
Owner (parent company) · Organization
Pruitt Family Trust
Owner (parent company) · Organization
Uhs-Pruitt Holdings, INC.
Owner (parent company) · Organization
Pruitt, Neil
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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