Nursing HomeMedicaid

Pruitthealth - Augusta Hills

Strong Medicare quality ratings; families often praise helpful and attentive admissions staff. Still worth an in-person visit.

2122 Cumming Road, Summerville · Augusta, GA 30904|126 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.8/5

based on 92 Google reviews

(706) 737-8258 Directions Website

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What this means for your family

While many families report positive experiences with the admissions team and rehabilitation services, there is a recurring pattern of serious concerns regarding hygiene, neglect, and staff responsiveness. We strongly recommend visiting in person at different times of the day and specifically asking how the facility handles patient hygiene and family communication during off-hours.

Google Reviews

92 reviews on Google

“PruittHealth - Augusta Hills receives highly polarized feedback, with many families praising the admissions team and rehabilitation services while others report severe concerns regarding neglect and communication. While some reviewers highlight a caring environment and attentive staff, multiple reports of poor hygiene, unresponsiveness to patient needs, and lack of family communication suggest significant inconsistencies in care quality.”

Quality Themes

Tap a score for details

Strengths

Helpful and attentive admissions staff
Effective rehabilitation therapy team
Clean and well-maintained facility areas
Friendly and compassionate nursing staff

Concerns

Neglect and poor hygiene (bed sores, skin tears, lack of bathing) (mentioned by 6 reviewers)
Unresponsive staff and difficulty reaching facility by phone (mentioned by 5 reviewers)
Lack of communication with family members (mentioned by 3 reviewers)
Theft of personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 94 analyzed

⚡14 reviews posted between Jan 10, 2024 – Jan 12, 2024 · 14 were 5-star

⚡11 reviews posted between Jan 22, 2026 – Jan 24, 2026 · 9 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given the facility's current staffing rating, what specific protocols are in place to ensure consistent daily hygiene and skin care for residents?
2I noticed the facility is active in responding to online feedback; how do you utilize that communication loop to address concerns from families in real-time?
3What is your standard process for keeping families updated on a resident's health status, and who is the primary point of contact for routine check-ins?
4How do you secure personal belongings and ensure residents' valuables are protected while they are in your care?
5Can you walk me through the daily activity schedule and how you encourage residents to participate in social engagement?
6How does your nursing team manage medication administration and ensure accuracy, especially during shift changes?

Personalized based on this facility's data

Key Review Excerpts

“The Admissions Director, Ms. Ariel Walton, was very attentive from admission to discharge. The rehabilitation staff was on point. The Activities Director, Ms. Jovani, had great things to keep the customer engaged.”

Family member · 2024★★★★★

“My grandmother came home with an abscess on her back, skin tears, dry skin, dirty bandage on her elbow, bed sores from phase 1 to phase 3 and they did not communicate with us (family) about her health.”

Grandchild of resident · 2021★☆☆☆☆

“My dad is 100% disabled and can not speak. He has a tobi device that speaks for him and he has been tellling me that the staff leaves him im bed all day because they don’t want to lift him in his wheelchair.”

Daughter of resident · 2021★☆☆☆☆

Source: 92 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.45hrs

60%

Registered nurses for medical care

Total Nursing

3.35hrs

82%

All nurses + aides combined

Staff Turnover

42%

Lower is better (< 30% = good)

RN Turnover

13%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

10.6%

Richmond

20.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility3.1%

Better than Avg

Here

3.1%

15.5%

20.1%

Richmond

16.4%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

15.3%

16.6%

Richmond

14.4%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility1.4%

Better than Avg

Here

1.4%

14.4%

15.7%

Richmond

12.7%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility8.2%

Better than Avg

Here

8.2%

19.4%

16.0%

Richmond

14.5%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility10.8%

Better than Avg

Here

10.8%

19.5%

20.5%

Richmond

19.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility82.3%

Better than Avg

Here

82.3%

79.8%

78.4%

Richmond

74.7%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility85.8%

Better than Avg

Here

85.8%

81.8%

80.4%

Richmond

78.8%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.6%

Better than Avg

Here

0.6%

1.6%

2.4%

Richmond

1.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies

Well below state avg (6.1)

6 complaint-triggered

$6,201 in fines

This facility has multiple complaint-triggered deficiencies, with families filing reports that led to 6 citations across both surveys. The main concern areas include medication management, resident rights and safety, and fire safety systems. While all deficiencies show correction dates, the pattern of recurring issues with fire safety equipment and the volume of family complaints warrant careful consideration during your visit.

Mar 25, 2026Routine3 findings

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Feb 27, 2025Complaint4 findings

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Feb 27, 2025Routine4 findings

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0347Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Jun 15, 2023Complaint2 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Jun 15, 2023Routine3 findings

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pruitthealth - Augusta Hills

Organization Type

for profit

Chain Affiliation

Chain Name

Pruitthealth

Chain Size

99 facilities nationwide

Chain avg rating: 2.8/5 · Rank 2 of 94 (Best)

Ownership & Management

Owners

United Health Services of Georgia, INC.

Owner · Organization

Pruitt, Neil

Owner

Heritage Properties of Augusta