Pruitthealth - Augusta
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 114 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 5.0)
- High staff turnover (56%)
- High RN turnover (75%)
Below average in GA · Critically understaffed (RN) · Below chain average · $261,093 in fines · Abuse citation
What this means for your family
While recent reviews highlight a very helpful admissions team and improved facility aesthetics, there is a persistent pattern of communication issues and reports of poor cleanliness. Before choosing this facility, we strongly recommend visiting in person to inspect the cleanliness of the rooms and asking for a direct contact number for the nursing station to bypass the main switchboard.
Google Reviews
Google Reviews
114 reviews on Google“PruittHealth - Augusta receives highly polarized reviews, with many families praising the admissions and nursing staff for their compassion and responsiveness, while others report severe concerns regarding facility cleanliness, communication, and basic patient care. While some families highlight successful rehabilitation and attentive care, others describe a facility struggling with understaffing, poor hygiene, and unprofessional conduct. Families considering this facility should be aware of the significant inconsistency in reported experiences.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and compassionate admissions team
- Attentive nursing and therapy staff
- Proactive communication for some families
- Noticeable recent improvements to building exterior and landscaping
Concerns
- Difficulty reaching staff by phone (mentioned by 6 reviewers)
- Facility cleanliness and hygiene (cockroaches, odors, dirty floors) (mentioned by 5 reviewers)
- Inconsistent patient care and neglect (mentioned by 6 reviewers)
- Unprofessional staff behavior and drama (mentioned by 3 reviewers)
- Missing personal belongings of residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 121 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has been working on exterior and landscaping improvements; what specific updates have been made to the interior living spaces to ensure a clean and comfortable environment for residents?
- 2Given that staying in touch is important to our family, what is the best way to ensure we can reach staff directly when we have questions or need an update on our loved one?
- 3With the current staffing levels, how does the team balance daily care needs with ensuring that residents receive consistent attention and support throughout the day?
- 4We understand that personal belongings can sometimes be misplaced in a shared environment; what protocols do you have in place to help residents keep track of their personal items and clothing?
- 5I see that the team actively engages with feedback online; how do you use that input from families to improve the daily quality of life and care for residents?
- 6What does a typical day look like for a resident here, and how do you encourage participation in activities to keep them socially and physically active?
Personalized based on this facility's data
Key Review Excerpts
“The admissions director was caring, professional, and thorough. The appearance of the building has also improved recently. Really impressed!”
“I honestly don't know how this place is not shut down. Cockroaches everywhere. The building is filthy - walls, floors etc. His room would be shared with 3 other patients in very cramped quarters with just a curtain for privacy.”
“My sisters and I are so thankful for Pruitt-Augusta taking care of our dad when we couldn’t. Daddy got to the point where we knew he couldn’t stay by himself and was literally on the verge of death. He has made a remarkable comeback and we know it is due to the wonderful people at Pruitt-Augusta.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
10 deficiencies over 3 years, significantly above the GA average of 6.1. 10 were complaint-triggered. 6 Medicare penalties totalling $261,093.
Jun 26, 2025Routine16
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 26, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 11, 2024Complaint8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 11, 2024Routine11
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 12, 2022Routine19
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Federal Penalties
Fine
Jun 26, 2025
$154,928
Fine
Jan 11, 2024
$4,017
Fine
Jan 11, 2024
$4,017
Fine
Jan 11, 2024
$4,017
Fine
Jan 11, 2024
$5,346
Fine
Jan 11, 2024
$5,346
Ownership & Operations
Who Operates This Facility
Pruitthealth - Augusta
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 72 of 94
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
114 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Eagle's Nest Pch, LLC
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Knight Personal Care Center LLC
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Augusta Villas by Harborview
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Augusta Villas
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Azalea Health Center by Harborview
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Heavenly Arms II
1.7 miAssisted Living · Augusta, GA