Pruitthealth - Ashburn
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 86 Google reviews
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What this means for your family
While many families report excellent, compassionate care, there are serious, recurring reports regarding resident safety and facility hygiene. We strongly recommend visiting in person during off-hours to verify cleanliness and asking management specifically about their protocols for handling resident-on-resident aggression.
Google Reviews
Google Reviews
86 reviews on Google“PruittHealth - Ashburn receives highly polarized feedback, with many families praising the compassionate, attentive staff and clean environment, while others report severe concerns regarding neglect, safety, and hygiene. While some reviewers highlight excellent communication and personalized care, multiple critical reports cite issues with medication management, resident-on-resident violence, and lack of responsiveness to basic care needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Strong communication with families
- Effective rehab and long-term care support
Concerns
- Inadequate response to resident-on-resident aggression and safety issues (mentioned by 3 reviewers)
- Poor hygiene, odors, and lack of cleanliness (mentioned by 3 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
- Slow or absent response to call lights and basic care needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 88 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community through review responses; how do you typically communicate daily updates or changes in care to our family?
- 2We want to ensure our loved one is safe and comfortable; what specific protocols are in place to manage resident interactions and prevent any conflicts between neighbors?
- 3With the focus on long-term care and rehab, how do you ensure that medication schedules are strictly followed and double-checked by the nursing team?
- 4How does the staff prioritize responding to call lights to ensure that basic care needs and hygiene are addressed promptly throughout the day?
- 5What kind of daily activities or social programs are available to keep residents engaged and active within the community?
- 6In the event of a medical emergency after hours, what is the process for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The staff has been nothing short of amazing in adapting to her needs. They are patient, compassionate, and truly committed to the well-being of their residents.”
“The building is always clean & most of the staff are courteous & helpful.”
“This place needs to be cleaned it smells awful all over the place ..I have never seen a facility in this shape.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has moderate deficiency patterns with families filing complaints that triggered investigations in 2024 regarding care planning and hospice services. The most recurring issues involve safety and building maintenance, infection control, and resident care planning. All deficiencies have been corrected by the facility, suggesting responsiveness to identified problems, though the variety of issues across multiple areas may warrant discussion during your visit.
Sep 6, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide rooms that can be unlocked from inside without a key.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
May 2, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
May 2, 2024Routine1
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Jul 31, 2022Routine2
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Ownership & Operations
Who Operates This Facility
Pruitthealth - Ashburn
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 14 of 94
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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