Providence Pointe Healthcare
Strong Medicare quality ratings; families often praise warm, attentive nursing and care staff. Still worth an in-person visit.
based on 111 Google reviews
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What this means for your family
Providence Pointe is highly regarded for its rehabilitation therapy and compassionate end-of-life care. However, because multiple families have reported issues with response times and inconsistent hygiene, we strongly advise you to remain highly involved in your loved one's daily care and monitor their needs closely.
Google Reviews
Google Reviews
111 reviews on Google“Providence Pointe Healthcare receives overwhelming praise for its dedicated, compassionate staff and effective rehabilitation therapy programs. While many families describe the facility as clean and welcoming, a minority of reviewers report significant concerns regarding inconsistent nursing response times, neglect, and occasional issues with basic hygiene or facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and care staff
- Effective rehabilitation and therapy team
- Clean and well-maintained facility
- Compassionate end-of-life/hospice care
Concerns
- Slow response times to call lights or requests for assistance (mentioned by 4 reviewers)
- Inconsistent hygiene and basic care standards (mentioned by 3 reviewers)
- Poor communication or dismissive attitude from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 114 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With a capacity of 108 residents, what strategies do you use to ensure that call lights and requests for assistance are addressed promptly?
- 2Could you walk me through your current protocols for maintaining hygiene and daily personal care standards to ensure every resident feels comfortable and well-cared for?
- 3I noticed your team has received praise for compassionate end-of-life care; how do you ensure that same level of attentive communication extends to family members when they have questions for the administration?
- 4Given your strong reputation for rehabilitation and therapy, how do you integrate these services into the daily social and activity schedule for residents?
- 5Since your facility has had a recent state violation, could you share what specific steps or training updates have been implemented to address that area and prevent future issues?
- 6How does your nursing team coordinate with local medical providers to handle urgent health changes or emergencies, and how quickly can families expect to be notified in those situations?
Personalized based on this facility's data
Key Review Excerpts
“The staff is so supportive and genuine I felt like they were an extension of our family. They are the real deal.”
“The care he received was exceptional, and the physical therapy team was absolutely amazing. They were patient, encouraging, and genuinely committed to helping”
“The staff was nice enough, but she was basically neglected to the point that my sister and I removed her and cared for her at home. It was a sad situation which I hope is unique to us. If you put your loved one there, BE VERY INVOLVED and aware of that person’s care!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Providence Pointe Healthcare has a mixed record with families filing complaints about accident prevention, behavioral health care, and medical director oversight. The facility shows recurring issues with infection control and food safety across multiple years, though all violations have been corrected. Emergency preparedness, safety equipment maintenance, and resident care planning have also needed attention, suggesting families should inquire about current safety protocols and care quality measures.
Jun 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 16, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Aug 16, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 16, 2019Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Providence Pointe Healthcare
for profit
Chain Affiliation
Ecc Trust
4 facilities nationwide
Chain avg rating: 3.8/5 · Rank 2 of 4
Ownership & Management
Owners
Ecc Trust
Owner · Organization
Brown, Ervin
Owner (parent company)
Cox, Gretchen
Owner (parent company)
Cox, Douglas
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit providencepointehealthcare.com
Medicare data downloads
Original nursing home datasets
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