Promenade at Tuxedo Place
Families consistently rate this highly — reviewers highlight warm, attentive, and compassionate staff. Schedule a visit to confirm the fit.
based on 23 Google reviews
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What this means for your family
The Promenade at Tuxedo Place is widely praised for its warm, home-like environment and high-quality care staff, making it a strong contender for those seeking a supportive community. However, families should be aware of reports regarding inconsistent management communication and should ask direct questions about staff turnover and workplace culture to ensure the environment aligns with their expectations.
Google Reviews
Google Reviews
23 reviews on Google“The Promenade at Tuxedo Place is frequently praised for its warm, home-like atmosphere and dedicated staff who are often described as family-oriented. While many families report positive experiences with resident transitions and social engagement, some reviewers have raised concerns regarding unprofessional management behavior and a perceived decline in staff conduct in recent years.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and compassionate staff
- Home-like, clean, and well-maintained facility
- Effective resident transition support
- Active and engaging social calendar
Concerns
- Unprofessional or dismissive behavior by management/nursing leadership (mentioned by 2 reviewers)
- Concerns regarding staff conduct and workplace environment (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the active social calendar mentioned by residents, could you walk us through a typical day or a favorite recent activity that really brought the community together?
- 2How does your leadership team foster a supportive and positive workplace culture to ensure that the staff feels as valued as the residents they care for?
- 3Could you explain the communication process between the nursing leadership and families, especially when it comes to addressing concerns or updates regarding a resident's care plan?
- 4With 89 residents, how do you ensure that every family feels heard and that management remains accessible and responsive to individual needs?
- 5What protocols are in place for medical emergencies after hours, and how do you keep families informed during those critical moments?
- 6We understand that value is important; could you help us understand what is included in the monthly fee and how you ensure that the quality of care remains consistent as a resident's needs evolve?
Personalized based on this facility's data
Key Review Excerpts
“The staff there (though they were more like family) were professional, kind and caring, attentive and always willing to go the extra mile to help.”
“She is thriving. She loves her apartment! It’s adorable. Mom also loves the help she receives from her caregivers. She says they are delightful!”
“My 89 year old friend just moved in here,she is happy with the food,the cleanliness and the friendly and helpful staff,they are great people”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
No violations found in inspection history
Ownership & Operations
Who Operates This Facility
Promenade Tuxedo LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit promenadesenior.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
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