Prince George Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 40 Google reviews
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What this means for your family
While the rehab therapy team is frequently praised for their effectiveness, the facility has a concerning pattern of reports regarding poor hygiene and unprofessional administrative conduct. Families should conduct an in-person tour to inspect the condition of the furniture and cleanliness of the rooms, and specifically ask how management handles family concerns.
Google Reviews
Google Reviews
40 reviews on Google“Prince George Healthcare Center receives polarized feedback, with some families praising the rehab department and attentive nursing staff, while others report serious concerns regarding hygiene, facility maintenance, and administrative conduct. While several reviewers highlight positive experiences with therapy and compassionate care, multiple reports of neglect, poor communication, and unprofessional behavior from leadership suggest significant inconsistency in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehab and therapy department
- Many staff members described as compassionate and attentive
- Vibrant and clean environment (according to some reviewers)
Concerns
- Unprofessional and rude conduct by the administrator, Helen Cribb (mentioned by 2 reviewers)
- Poor hygiene, including unaddressed bed sores and lack of assistance with basic needs (mentioned by 3 reviewers)
- Facility maintenance issues such as mold, water damage, and damaged furniture (mentioned by 2 reviewers)
- Difficulty reaching staff or receiving timely communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the rehab and therapy department; could you tell us more about how the therapists work with residents to maintain their mobility?
- 2How does the nursing team ensure that residents' personal hygiene and daily care needs, like skin integrity and wound care, are closely monitored and addressed?
- 3What is the best way for our family to stay in regular contact with the care team, and how do you ensure we receive timely updates on our loved one's condition?
- 4Can you describe the maintenance schedule for the facility to ensure all resident rooms and common areas remain clean, dry, and well-maintained?
- 5What is the protocol for handling medical emergencies after hours, and how quickly can the on-call staff respond to a resident's needs?
- 6What kind of daily activities or social events are available to help residents stay engaged and part of a vibrant community?
Personalized based on this facility's data
Key Review Excerpts
“The rehab department is amazing and we couldn’t ask for a better group of people to care for my grandmother.”
“The only person who was rude to me was Helen Cribb, the administrator. Otherwise, I would have given a 5 star rating.”
“It is discussing and nasty. Mold and water damage along the entire outside of the facility. Beds have a vinyl look. They are peeled and cracked exposing interior material.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Prince George Healthcare Center has ongoing issues with medication management and food service safety, with problems recurring across multiple surveys from 2021 to 2025. Families have filed complaints that triggered inspections regarding daily care assistance and infection control. While all deficiencies show correction dates, the repeat violations in key areas like pharmacy services and dietary operations suggest persistent operational challenges that families should carefully consider.
Jun 10, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 6, 2023Complaint4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Oct 6, 2023Routine3
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Aug 18, 2021Routine7
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Prince George Healthcare Center
for profit
Chain Affiliation
Fundamental Healthcare
68 facilities nationwide
Chain avg rating: 2.4/5 · Rank 26 of 68
Ownership & Management
Owners
Palmetto Health Care LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit princegeorgehealthcarecenter.com
Medicare data downloads
Original nursing home datasets
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