Pride Tlc Therapy and Living Campus
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 25 Google reviews
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What this means for your family
This facility offers an excellent environment for physical therapy and post-surgical recovery, with many patients reporting successful outcomes. However, families should be aware of significant concerns regarding administrative communication; it is highly recommended to establish a clear protocol for emergency notifications with the nursing director upon admission.
Google Reviews
Google Reviews
25 reviews on Google“Pride TLC Therapy and Living Campus is a visually impressive facility that receives high praise for its physical environment, housekeeping, and physical therapy programs. However, reviewers express significant concerns regarding administrative communication, responsiveness during medical emergencies, and occasional unprofessional behavior from leadership.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Effective physical and occupational therapy
- Attentive and professional nursing/CNA staff
- High-quality meal options
Concerns
- Poor management communication and unprofessional leadership (mentioned by 4 reviewers)
- Failure to notify family during medical emergencies (mentioned by 2 reviewers)
- Inconsistent quality of patient care despite facility appearance (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such a high CMS staffing rating, how do you ensure that the nursing and CNA teams are able to maintain that level of attentiveness during shift changes?
- 2We've heard great things about the physical and occupational therapy programs here; could you tell us more about how those sessions are integrated into a resident's weekly routine?
- 3What is your specific protocol for notifying family members immediately if a medical emergency occurs or if there is a significant change in a resident's condition?
- 4Since the facility is known for being modern and clean, what kind of daily activities or social programs are available to keep residents engaged and active in the common areas?
- 5How does the management team communicate important updates or changes in care plans to the families to ensure everyone is always on the same page?
- 6We are interested in the dining experience; could you describe the meal planning process and how you ensure the food remains high-quality and nutritious for all residents?
Personalized based on this facility's data
Key Review Excerpts
“If I could give them a 0, I would. They let my grandma go unresponsive WITHOUT calling the next of kin to let them know she was admitted to the hospital.”
“I did 3 separate stays in 11 months and each time the care was superb. The nursing staff is attentive and very in tune with pain management.”
“My wife stayed at Pride TLC for 9 days for knee replacement rehab, The facility is beautiful and MOST staff are amazing. Food is excellent. However, my wife checked herself out earlier than planned due to other medical issues being ignored.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
PRIDE TLC has 19 deficiencies across 3 surveys with no complaint-triggered issues, indicating problems were found through routine inspections rather than family reports. The facility shows recurring challenges with fire safety systems, infection control, and resident care quality including wound care and mobility assistance. All deficiencies have correction dates, suggesting the facility addresses identified problems, though fire safety issues have persisted across multiple surveys.
Jul 16, 2025Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
May 8, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
May 24, 2023Routine2
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Ownership & Operations
Who Operates This Facility
Pride Tlc Therapy and Living Campus
for profit
Ownership & Management
Owners
Wanxiang America Real Estate Group, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit pridetlc.com
Medicare data downloads
Original nursing home datasets
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