Prestonsburg Health Care Center
Strong Medicare quality ratings; families often praise warm, family-oriented staff. Still worth an in-person visit.
based on 49 Google reviews
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What this means for your family
This facility is highly regarded for its warm, family-like atmosphere and dedicated staff, making it a strong candidate for long-term care or rehab. However, families should be proactive in coordinating medical equipment and specialist appointments directly with the administration to avoid the communication gaps noted in recent feedback.
Google Reviews
Google Reviews
49 reviews analyzed“Prestonsburg Health Care Center receives overwhelmingly positive feedback from families and former patients who frequently describe the environment as 'family-like' and caring. While most reviewers praise the staff's dedication and the facility's atmosphere, there are isolated reports of administrative frustrations regarding equipment and medical coordination.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-oriented staff
- Engaging resident activities
- Clean and welcoming environment
- Strong rehab therapy services
Concerns
- Administrative delays and poor coordination of medical equipment/specialist care
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how does that open communication style translate into how you keep families updated on their loved one's daily progress?
- 2Given your strong reputation for engaging activities, could you walk us through a typical week of programming and how you tailor those to residents with different interests?
- 3Since your rehab therapy services are so highly regarded, how do you coordinate those sessions with the rest of a resident's daily care schedule?
- 4When a resident requires a specialist or specific medical equipment, what is your process for ensuring that coordination happens smoothly and without delays?
- 5With a smaller community of 56 residents, how do you ensure that the staffing levels remain consistent and attentive to each individual's needs throughout the day and night?
- 6In the event of a sudden change in health or a medical emergency, what is your protocol for notifying family members and ensuring they are looped into the care plan immediately?
Personalized based on this facility's data
Key Review Excerpts
“It is a Fantastic place for rehab, and a great staff that takes great care of the residents. I would highly recommend this facility to anyone.”
“My loved one is in this facility and he loves it there!!I am very pleased with the care they give him!! I love all of the staff!!!”
“Amazing location. My dear grandmother passed away at this location but she had the best care while she was there. The director of nursing is the absolute best.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
3
measures
1
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Prestonsburg Health Care Center has a relatively clean federal inspection record with only 6 deficiencies across two surveys, all corrected by the facility. The most recent 2022 survey identified issues with building safety (exit doors and smoke barriers) and hospice service arrangements, while a 2019 survey found problems with resident assessments and infection control. No complaints were filed by families, suggesting generally acceptable care quality.
Aug 26, 2022Routine3
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Sep 27, 2019Routine3
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Prestonsburg Health Care Center
for profit
Chain Affiliation
Signature Healthcare
71 facilities nationwide
Chain avg rating: 3.0/5 · Rank 10 of 70 (Best)
Ownership & Management
Owners
Lp O Holdings LLC
Owner · Organization
Agemo Holdings LLC
Owner (parent company) · Organization
Jjla LLC
Owner (parent company) · Organization
Lpsnf II LLC
Owner (parent company) · Organization
Wheaten LLC
Owner (parent company) · Organization
Steier III, Elmer
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit prestonsburghealthcare.com
Medicare data downloads
Original nursing home datasets
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