Presbyterian Homes of North Oaks
Strong Medicare quality ratings; families often praise beautiful, well-maintained facility and grounds. Still worth an in-person visit.
based on 84 Google reviews
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What this means for your family
Waverly Gardens offers a beautiful, high-end environment with strong rehabilitation services, making it a great choice for many families. However, you should inquire about current staffing ratios and how they handle call-light response times, as well as their process for communicating administrative policy changes to residents and families.
Google Reviews
Google Reviews
84 reviews on Google“Waverly Gardens (Presbyterian Homes of North Oaks) is widely praised for its beautiful, well-maintained grounds and high-end, hotel-like atmosphere. While many families report excellent care and compassionate staff, some reviewers have raised concerns regarding understaffing, slow response times to call lights, and occasional communication issues regarding administrative changes.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained facility and grounds
- Compassionate and friendly nursing staff
- High-end, comfortable living environment
- Strong rehabilitation and therapy services
Concerns
- Slow response times to call lights (mentioned by 2 reviewers)
- Understaffing (mentioned by 2 reviewers)
- Poor administrative communication regarding policy changes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 90 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is so wonderful to see how beautifully maintained the grounds and the facility are; how do you ensure the residents get to enjoy the outdoor spaces regularly?
- 2We noticed how much care goes into responding to feedback from families; how does the administration typically communicate important policy changes or updates to us?
- 3With such a high rating for staffing, what specific steps do you take to ensure that call lights are answered promptly, even during busy shifts?
- 4The rehabilitation services here seem very strong; could you tell us more about how the therapy team works with residents to help them regain their independence?
- 5What does a typical day of social activities and engagement look like for the residents here?
- 6In the event of a medical emergency during the night, what is the protocol for ensuring a doctor or specialized care is immediately available?
Personalized based on this facility's data
Key Review Excerpts
“I recently stayed at Waverly Gardens in North Oaks to recover from my total knee replacement. I can not say enough positive comments about the staff in the south gables as well as the PT and OT therapists. They were considerate and caring, they were respectful and my cheerleaders!!!”
“My mother-in-law spent her final weeks here in the elderly care unit and I can't say enough about this place. Sense of peace for her and us. Very big, home like rooms.”
“Outstanding organization! A great team to smoothly help with move and transition of my aunt to assisted living. All staff compassionate and skilled in roles.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with a long-term catheter
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues across fire safety systems, medication management, and care planning over three surveys, though all deficiencies have been corrected. One family complaint in 2024 involved accident prevention and supervision concerns. The most recent 2024 survey identified significant fire safety violations including problems with sprinkler systems, emergency lighting, and exit signs, alongside medication review and care planning deficiencies that also appeared in the 2022 survey, suggesting these areas need ongoing attention.
Sep 26, 2024Routine11
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Feb 7, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 25, 2022Routine3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Ownership & Operations
Who Operates This Facility
Presbyterian Homes of North Oaks
nonprofit
Chain Affiliation
Presbyterian Homes & Services
21 facilities nationwide
Chain avg rating: 4.3/5 · Rank 6 of 20 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit preshomes.org
Medicare data downloads
Original nursing home datasets
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