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based on 84 Google reviews
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Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Waverly Gardens (Presbyterian Homes of North Oaks) is widely praised for its beautiful, well-maintained grounds and high-end, hotel-like atmosphere. While many families report excellent care and compassionate staff, some reviewers have raised concerns regarding understaffing, slow response times to call lights, and occasional communication issues regarding administrative changes.
Quality Themes
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Concerns
Rating Trends
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Distribution · 90 analyzed
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Key Review Excerpts
“I recently stayed at Waverly Gardens in North Oaks to recover from my total knee replacement. I can not say enough positive comments about the staff in the south gables as well as the PT and OT therapists. They were considerate and caring, they were respectful and my cheerleaders!!!”
“My mother-in-law spent her final weeks here in the elderly care unit and I can't say enough about this place. Sense of peace for her and us. Very big, home like rooms.”
“Outstanding organization! A great team to smoothly help with move and transition of my aunt to assisted living. All staff compassionate and skilled in roles.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with a long-term catheter
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows recurring issues across fire safety systems, medication management, and care planning over three surveys, though all deficiencies have been corrected. One family complaint in 2024 involved accident prevention and supervision concerns. The most recent 2024 survey identified significant fire safety violations including problems with sprinkler systems, emergency lighting, and exit signs, alongside medication review and care planning deficiencies that also appeared in the 2022 survey, suggesting these areas need ongoing attention.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
May 29, 2026
$113,312
Presbyterian Homes of North Oaks
nonprofit
Presbyterian Homes & Services
21 facilities nationwide
Chain avg rating: 4.3/5 · Rank 1 of 20 (Highest rating)
Owners
Presbyterian Homes and Services
Owner · Organization
Fletcher, Jonathan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
84 reviews from families & visitors
Official Website
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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