Nursing HomeMedicaid Medicare 5-star

Presbyterian Homes of Bloomington

Strong Medicare quality ratings; public reviewers often praise outstanding physical and occupational therapy. Still worth an in-person visit.

9889 Penn Avenue South, West Bloomington · Bloomington, MN 55431|98 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.1/5

based on 21 Google reviews

(952) 948-3000 Directions Website

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What this means for your family

Presbyterian Homes of Bloomington has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: outstanding physical and occupational therapy and friendly and attentive care staff. Review the component ratings and current source records before deciding.

Google Reviews

23 public Google reviews available

Presbyterian Homes of Bloomington generally receives high praise for its attentive staff, clean environment, and effective rehabilitation services. However, some families and patients have reported significant issues with nighttime staffing responsiveness and a lack of empathy in clinical care, particularly regarding pain management.

Quality Themes

Tap a score for details

Strengths

Outstanding physical and occupational therapy
Friendly and attentive care staff
Clean and welcoming facility environment
Personalized care where staff remember residents by name

Concerns

Slow response times to call lights, especially during night shifts (mentioned by 2 reviewers)
Lack of empathy or poor bedside manner from nursing staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 23 analyzed

How They Respond to Reviews

76%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed that medication management is a key focus area for your facility; could you walk me through your current process for ensuring accuracy and timely administration for residents?
2We appreciate how responsive you are to feedback online; how do you typically handle concerns raised by families regarding care quality or staff interactions?
3With your strong reputation for physical and occupational therapy, how do you integrate those services into the daily routine of a resident to keep them active and engaged?
4We understand that staffing can be challenging during overnight hours; what protocols do you have in place to ensure that call lights are answered promptly throughout the night?
5How do you foster a culture of empathy and personalized bedside manner among your nursing staff to ensure residents feel truly heard and cared for?
6Given the three recent state violations, what specific steps has the leadership team taken to address those findings and prevent similar issues moving forward?

Personalized based on this facility's data

Key Review Excerpts

“The OT/PT is outstanding, and they provide it 7 days a week! The staff is caring, patient, and attentive to his needs.”

Rehab family member · 2025★★★★★

“I love how everyone on staff remembers mother's 1st name.”

Long-term resident's family · 2025★★★★★

“At night however, I had some bad experiences. Just one of them was having to call for a nurse during the night, waiting nearly an hour for anyone to respond to my call.”

Rehab patient · 2016★★☆☆☆

Source: 23 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.40hrs

Registered nurses for medical care

Total Nursing

4.80hrs

All nurses + aides combined

Staff Turnover

31%

Lower is better (< 30% = good)

RN Turnover

27%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents vaccinated for the flu

↑ Higher is better

This Facility80.0%

Worse than Avg

Here

80.0%

95.5%

96.1%

Hennepin

94.4%

Residents whose walking got worse

↓ Lower is better

This Facility29.4%

Worse than Avg

Here

29.4%

14.1%

20.5%

Hennepin

16.5%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility32.5%

Worse than Avg

Here

32.5%

19.0%

24.5%

Hennepin

19.2%

Residents needing more daily help over time

↓ Lower is better

This Facility25.8%

Worse than Avg

Here

25.8%

13.9%

18.2%

Hennepin

15.0%

Residents on antipsychotic medication

↓ Lower is better

This Facility25.2%

Worse than Avg

Here

25.2%

15.4%

17.1%

Hennepin

21.5%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility13.7%

Mixed vs Avgs

Here

13.7%

19.5%

12.5%

Hennepin

13.0%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility96.3%

Better than Avg

Here

96.3%

82.0%

88.1%

Hennepin

85.5%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility84.8%

Better than Avg

Here

84.8%

79.8%

82.7%

Hennepin

80.3%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

1.6%

1.9%

Hennepin

2.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

20findings in history

Latest survey: 2 · well below MN avg (8.0)

2 complaint-triggered findings

Presbyterian Homes of Bloomington has 29 deficiencies across three surveys, with all violations corrected by the facility. The most recurring issues involve fire safety systems, medication management, and building safety requirements. While some fire safety concerns have persisted across multiple surveys, the facility demonstrates a pattern of addressing identified problems. Families should visit to assess current conditions and discuss how past issues have been resolved.

Jun 24, 2026Routine1 finding

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Jun 24, 2026Complaint1 finding

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Apr 24, 2026Complaint1 finding

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 3, 2025Routine11 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0901Potential for harm · WidespreadCorrected

Electrical Deficiencies

Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0226Potential for harm · IsolatedCorrected

Egress Deficiencies

Have horizontal exits used in accordance with safety requirements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Jan 11, 2024Routine6 findings

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Presbyterian Homes of Bloomington

Organization Type

nonprofit

Chain Affiliation

Chain Name

Presbyterian Homes & Services

Chain Size

21 facilities nationwide

Chain avg rating: 4.3/5 · Rank 1 of 20 (Highest rating)

Ownership & Management

Owners

Presbyterian Homes and Services

Owner · Organization

100%

Key personnel

Computershare Corporate Trust Company, Na5% or Greater Mortgage InterestComputershare Corporate Trust Company, Na5% or Greater Security InterestFletcher, JonathanOfficer / DirectorMeyer, MarkOfficer / DirectorPeterson, HeidiOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(952) 948-3000

preshomes.org

9889 Penn Avenue South

Bloomington, MN 55431

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

21 reviews from families & visitors

Official Website

Visit preshomes.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.