Presbyterian Homes of Bloomington
Strong Medicare quality ratings; families often praise outstanding physical and occupational therapy. Still worth an in-person visit.
based on 21 Google reviews
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What this means for your family
This facility is highly regarded for its robust rehabilitation therapy and friendly, attentive daytime staff. However, families should be aware of reports regarding slow response times at night and potential issues with pain management; we recommend asking specifically about night-shift staffing ratios and pain management protocols during your tour.
Google Reviews
Google Reviews
21 reviews on Google“Presbyterian Homes of Bloomington generally receives high praise for its attentive staff, clean environment, and effective rehabilitation services. However, some families and patients have reported significant issues with nighttime staffing responsiveness and a lack of empathy in clinical care, particularly regarding pain management.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding physical and occupational therapy
- Friendly and attentive care staff
- Clean and welcoming facility environment
- Personalized care where staff remember residents by name
Concerns
- Slow response times to call lights, especially during night shifts (mentioned by 2 reviewers)
- Lack of empathy or poor bedside manner from nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that medication management is a key focus area for your facility; could you walk me through your current process for ensuring accuracy and timely administration for residents?
- 2We appreciate how responsive you are to feedback online; how do you typically handle concerns raised by families regarding care quality or staff interactions?
- 3With your strong reputation for physical and occupational therapy, how do you integrate those services into the daily routine of a resident to keep them active and engaged?
- 4We understand that staffing can be challenging during overnight hours; what protocols do you have in place to ensure that call lights are answered promptly throughout the night?
- 5How do you foster a culture of empathy and personalized bedside manner among your nursing staff to ensure residents feel truly heard and cared for?
- 6Given the three recent state violations, what specific steps has the leadership team taken to address those findings and prevent similar issues moving forward?
Personalized based on this facility's data
Key Review Excerpts
“The OT/PT is outstanding, and they provide it 7 days a week! The staff is caring, patient, and attentive to his needs.”
“I love how everyone on staff remembers mother's 1st name.”
“At night however, I had some bad experiences. Just one of them was having to call for a nurse during the night, waiting nearly an hour for anyone to respond to my call.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents whose walking got worse
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Presbyterian Homes of Bloomington has 29 deficiencies across three surveys, with all violations corrected by the facility. The most recurring issues involve fire safety systems, medication management, and building safety requirements. While some fire safety concerns have persisted across multiple surveys, the facility demonstrates a pattern of addressing identified problems. Families should visit to assess current conditions and discuss how past issues have been resolved.
Apr 3, 2025Routine11
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jan 11, 2024Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
May 4, 2023Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Presbyterian Homes of Bloomington
nonprofit
Chain Affiliation
Presbyterian Homes & Services
21 facilities nationwide
Chain avg rating: 4.3/5 · Rank 5 of 20 (Best)
Ownership & Management
Owners
Presbyterian Homes and Services
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit preshomes.org
Medicare data downloads
Original nursing home datasets
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