Presbyterian Homes of Arden Hills
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 36 Google reviews
Watch Presbyterian Homes of Arden Hills
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Johanna Shores is an excellent choice for independent living, offering a beautiful campus and a strong sense of community. However, families seeking memory care or skilled nursing should exercise caution; multiple reviewers have reported concerns regarding staffing levels, billing transparency, and communication. We recommend conducting a thorough tour and asking specific questions about staff-to-resident ratios and billing policies before committing.
Google Reviews
Google Reviews
36 reviews on Google“Johanna Shores is highly regarded by independent living residents who praise the beautiful lakeside campus, well-maintained grounds, and welcoming community atmosphere. However, families of residents requiring higher levels of care, particularly in memory care and skilled nursing, report significant concerns regarding inconsistent staffing, billing transparency, and the quality of care provided to vulnerable individuals.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained lakeside campus
- Strong sense of community for independent living
- Comprehensive range of care levels on-site
- Welcoming and inclusive resident environment
Concerns
- Billing transparency and overcharging (mentioned by 2 reviewers)
- Inconsistent staffing and lack of training in memory care (mentioned by 2 reviewers)
- Poor communication and responsiveness from management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With such a beautiful lakeside campus, what are some of the favorite outdoor or group activities that residents enjoy together?
- 2We noticed the facility is very responsive to feedback from the community; how does the management team typically communicate important updates or changes to families?
- 3Could you tell us more about the specific training and specialized care protocols in place for residents in the memory care unit?
- 4How does the nursing team handle medical emergencies or urgent care needs during the overnight hours?
- 5Can you walk us through the billing process and how you ensure families have full transparency regarding any additional costs or service fees?
- 6Since you offer a comprehensive range of care levels on-site, how do you manage the transition for a resident if their care needs increase over time?
Personalized based on this facility's data
Key Review Excerpts
“The main reason we chose Johanna Shores is all of the levels of care available in one location. I recently spent 2 weeks in the transitional care at Johanna Shores and du”
“I would not recommend the memory care unit. They add on al a carte charges for various reasons including redirection which is commonly needed for people with Alzheimer’s. They also required loved ones to be on call and come in to help whenever they needed us to help.”
“My grandmother lived here for some time to be removed sooner because of poor staff and poor service for her we were very disappointed on how the staff treated her and made her stay away from others when she is the type of person to socialize.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Presbyterian Homes of Arden Hills shows concerning patterns with families filing four complaint reports triggering inspections, indicating ongoing care issues. The facility has recurring problems with infection control, fire safety systems, and resident rights that have persisted across multiple surveys from 2022-2025. While most deficiencies show correction dates, the repeated violations in key safety areas and continued family complaints suggest quality concerns that warrant careful evaluation during your visit.
Jun 6, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 1, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 16, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 12, 2024Routine11
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Aug 30, 2023Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 26, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Presbyterian Homes of Arden Hills
nonprofit
Chain Affiliation
Presbyterian Homes & Services
21 facilities nationwide
Chain avg rating: 4.3/5 · Rank 18 of 20
Ownership & Management
Owners
Presbyterian Homes and Services
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit preshomes.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Harmony Assisted Living LLC
< 1 miAssisted Living · Roseville, MN
Jacob Services LLC
2.7 miAssisted Living · New Brighton, MN
Ayya Assisted Living LLC
3.1 miAssisted Living · Roseville, MN
Luxe Home Residential Services
3.3 miAssisted Living · Minneapolis, MN
Healing Homecare LLC
4.3 miAssisted Living · Fridley, MN
Richangel Care INC
5.0 miAssisted Living · Maplewood, MN