Preferred Care at Cumberland
Strong Medicare quality ratings; families often praise highly skilled and effective physical therapy team. Still worth an in-person visit.
based on 358 Google reviews
Watch Preferred Care at Cumberland
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility has a highly regarded therapy department that has helped many patients regain mobility. However, families must be prepared to be highly involved and persistent advocates, as multiple reports of neglect and communication gaps suggest that oversight is inconsistent.
Google Reviews
Google Reviews
358 reviews on Google“Preferred Care at Cumberland receives high praise for its dedicated therapy team and helpful administrative staff, particularly in admissions and social work. However, there is a significant divide in experiences, with several families reporting serious concerns regarding neglect, poor hygiene, and communication issues during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and effective physical therapy team
- Attentive and empathetic admissions and social work staff
- Clean and well-maintained facility environment
- Responsive management when issues are escalated
Concerns
- Neglect and poor patient care (mentioned by 6 reviewers)
- Unsanitary conditions and odors (mentioned by 4 reviewers)
- Poor communication and unresponsive administration (mentioned by 4 reviewers)
- Inadequate staffing levels (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 171 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; what is the best way for families to communicate with administration to ensure concerns are addressed quickly?
- 2Given the facility's size of 196 residents, how do you ensure that each resident receives consistent, personalized attention during daily care routines?
- 3I see your physical therapy team is highly regarded; how do you integrate their rehabilitation programs into the daily activity schedule for residents?
- 4Regarding medication management, what specific protocols or double-check systems do you have in place to ensure accuracy for residents with complex health needs?
- 5How does your team maintain the cleanliness and freshness of the living areas throughout the day, especially in high-traffic common spaces?
- 6In the event of a medical change or emergency, what is the standard process for notifying family members and coordinating with the attending physician?
Personalized based on this facility's data
Key Review Excerpts
“My dad stayed here for two weeks and received great care. Our social worker, Rosa Silva was attentive and extremely empathetic towards our situation.”
“I have been to 6 other rehab centers in the past few months and this is the only one that was able to get me standing and walking again.”
“We had a loved one there that had to be removed after 10 days due to neglect. Phone calls go unanswered, doctors are nonexistent.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has shown concerning patterns with 27 deficiencies across multiple surveys, including 6 complaint-triggered issues where families filed reports about problems. The most recurring issues involve fire safety systems, care planning and assessments, and quality of care concerns including wound care and respiratory care. While all deficiencies show correction dates, the facility continues to struggle with fire safety compliance across multiple years, suggesting ongoing operational challenges that families should carefully consider.
Aug 7, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Aug 7, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Aug 19, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 23, 2024Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Feb 23, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 12, 2021Routine5
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Ownership & Operations
Who Operates This Facility
Preferred Care at Cumberland
for profit
Chain Affiliation
Preferred Care
13 facilities nationwide
Chain avg rating: 3.5/5 · Rank 7 of 13
Ownership & Management
Owners
Cumberland Operator Holdco, LLC
Owner · Organization
Green, Dov
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
358 reviews from families & visitors
Official Website
Visit pccumberland.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives