Prairie Grove Health and Rehabilitation, LLC
Strong Medicare quality ratings; families often praise long-term resident satisfaction. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
While long-term residents have historically praised the staff, the facility has seen a concerning trend of reports regarding unprofessional and hostile behavior from employees in recent years. Families should conduct in-person visits to observe staff interactions firsthand and ensure the current culture aligns with their expectations for a safe and respectful environment.
Google Reviews
Google Reviews
12 reviews on Google“Reviews for Prairie Grove Health and Rehabilitation are highly polarized, ranging from long-term residents praising the staff as family to recent visitors reporting unprofessional and hostile behavior. While older reviews highlight a supportive environment, recent feedback indicates significant concerns regarding staff conduct and interpersonal interactions.”
Quality Themes
Tap a score for detailsStrengths
- Long-term resident satisfaction
- Staff perceived as family-like by some
- Consistent care reported by long-term residents
Concerns
- Unprofessional and rude staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that you have a 3-star staffing rating, how do you ensure consistent, personalized attention for each resident throughout the day?
- 2I've read that some long-term residents feel like part of the family here; how do you foster that close-knit community feel for new residents?
- 3How does your leadership team address concerns regarding staff communication and professionalism to ensure every family feels supported and respected?
- 4With two recent state violations, what specific improvements or training protocols have been put in place to ensure the highest standard of care moving forward?
- 5Could you walk me through your protocol for handling medical emergencies, especially during evening or weekend hours when staffing levels might be different?
- 6What kind of daily activities or social engagement programs do you have in place to keep residents active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I have been a resident of Prairie Grove Health and Rehab for almost eight years. I have received exceptional care from All members of the staff.”
“When I visited this place, a woman named Jessica was very rude and unprofessional to me and I even heard her call me a racial slur under her breath”
“Great facility and the staff is like family!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
5
measures
1
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced families filing complaints that resulted in inspection findings, including a serious accident hazard issue and problems with call systems and resident notifications. The most recurring problems involve fire safety systems, food handling and storage, and resident rights protections. While the facility has provided correction dates for all deficiencies, the pattern shows ongoing issues with food safety across multiple years and repeated fire safety violations, suggesting systemic challenges with maintaining consistent standards.
Dec 4, 2025Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Jun 20, 2024Complaint2
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Jun 20, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 22, 2023Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jun 6, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Prairie Grove Health and Rehabilitation, LLC
for profit
Chain Affiliation
Stein Ltc
4 facilities nationwide
Chain avg rating: 3.5/5 · Rank 2 of 4 (Best)
Ownership & Management
Owners
Robert V Rye Liv Tr Dtd 10042022
Owner · Organization
Goodlin, Derek
Owner
Minor, Ellen
Owner
Rye, Robert
Owner
Stein, James
Owner
Stein, Paul
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit pghr.net
Medicare data downloads
Original nursing home datasets
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