Powder Springs Center for Nursing & Healing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 646 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
Below average in GA · Below recommended RN staffing · Low staff turnover (stable workforce) · $16,802 in fines
What this means for your family
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are only 56% of the national benchmark, which can affect medication management and response times. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Google Reviews
Google Reviews
646 reviews on Google“Families considering this facility will find a highly-regarded rehabilitation program with a modern, clean, and odor-free environment. While many reviewers praise the attentive nursing staff and engaging social activities, there are serious, isolated allegations regarding neglect in the long-term care wing and inconsistent hygiene standards during certain periods.”
Quality Themes
Strengths
- Modern, clean, and odor-free facility
- Attentive and friendly nursing and rehab staff
- Engaging social activities and events
- Smooth admission and rehabilitation processes
Concerns
- Discrepancy in care quality between rehab and long-term care units (mentioned by 2 reviewers)
- Inconsistent hygiene and bathing standards (mentioned by 2 reviewers)
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
- Noise control issues in shared rooms
Rating Trends
Distribution · 213 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed how much the management engages with feedback online; how does the leadership team use resident and family suggestions to improve daily care?
- 2We are looking for a consistent routine for hygiene and personal care; how do you ensure that bathing and grooming standards remain the same for every resident every day?
- 3Could you tell us more about the difference in care protocols between the rehabilitation wing and the long-term care units?
- 4What kind of social activities or special events do you have planned to keep residents engaged and connected with each other?
- 5In the event of a medical emergency during the night, what is the specific process for notifying the family and providing immediate care?
- 6For residents in shared rooms, what steps are taken to manage noise levels to ensure everyone can get a restful night's sleep?
Personalized based on this facility's data
Key Review Excerpts
“The rehabilitation team at [Nursing Home Name] was truly amazing — compassionate, skilled, and attentive. They gave my family hope during a very difficult time. Unfortunately, once my mother transitioned out of rehab into the long-term care area, everything changed.”
“I would’ve never known that this building is a nursing home. The interior is very modern, and there are no odors like I’ve experienced at many others. The building is also not run down like many I’ve seen and visited before.”
“Nine months ago, our mother moved into the facility. I want to begin by thanking D. Johnson and C. Mitchell for making it so seamless to get our mother admitted to the facility. Our mother is fortunate to live on the unit where T. Johnson, her favorite nurse, is in charge of her care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents vaccinated for the flu
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints triggering half of this facility's 32 deficiencies across five surveys, with recurring issues in infection control, safety hazards, and food handling. Problems span resident care quality, medication management, and basic safety systems like fire alarms and call systems. While most past issues show correction dates, three deficiencies from recent complaints remain under correction plans as of January 2026, indicating ongoing compliance challenges.
Jan 9, 2026Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Jun 27, 2024Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 15, 2024Complaint26
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Apr 22, 2022Routine8
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
Apr 15, 2024
$3,465
Fine
Apr 15, 2024
$5,636
Fine
Apr 15, 2024
$7,701
Payment Denial
Apr 15, 2024
2-day denial
Ownership & Operations
Who Operates This Facility
Powder Springs Center for Nursing & Healing
for profit
Chain Affiliation
Empire Care Centers
19 facilities nationwide
Chain avg rating: 1.8/5 · Rank 10 of 18
Ownership & Management
Owners
Powder Springs Operating LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
646 reviews from families & visitors
Official Website
Visit powderspringsnursing.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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