Potomac Valley Rehabilitation and Healthcare
Strong Medicare quality ratings; families often praise highly engaging and creative life enrichment/activities department. Still worth an in-person visit.
based on 464 Google reviews

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What this means for your family
While the facility excels in rehabilitation and social engagement, the recurring reports of neglect and slow response times are significant red flags. If you choose this facility, ensure you have a family member present frequently to monitor hygiene and medication, and do not hesitate to escalate concerns directly to the administrator immediately.
Google Reviews
Google Reviews
464 reviews on Google“Potomac Valley Rehabilitation and Healthcare receives polarized feedback, with many families praising the highly active and creative 'Life Enrichment' department and friendly staff. However, a significant number of reviewers report serious concerns regarding neglect, slow response times for call buttons, medication errors, and poor communication from management. While some families feel their loved ones received excellent care, others describe distressing experiences involving pressure ulcers and inadequate hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Highly engaging and creative Life Enrichment/Activities department
- Strong physical and occupational therapy programs
- Welcoming and friendly front-line staff
- Clean and well-maintained facility environment
Concerns
- Neglect and poor hygiene (e.g., bed sores, lack of assistance with showering/toileting) (mentioned by 7 reviewers)
- Slow or non-existent response to call buttons and phone inquiries (mentioned by 6 reviewers)
- Medication errors and poor medical monitoring (mentioned by 3 reviewers)
- Inadequate food quality and portion sizes (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your Life Enrichment team; could you tell us more about the specific types of creative activities planned for the residents each week?
- 2How does the nursing team manage medication administration and monitoring to ensure everything is handled accurately?
- 3With the facility being so well-maintained, what are your protocols for ensuring consistent daily hygiene and assistance with personal care like showering?
- 4How do you ensure that call buttons are answered promptly, especially during busy shifts or overnight?
- 5What is the process for communicating important medical updates or changes in condition to family members?
- 6Could you describe the dining experience, specifically regarding the variety of meal options and how you manage portion sizes for different dietary needs?
Personalized based on this facility's data
Key Review Excerpts
“My sister spent the last 22 months of her life (almost two full years) at Potomac Valley Rehabilitation and Healthcare Center confined to a bed and on a feeding tube. Her care was wonderful - all that time in bed and she never had a bed sore or infection.”
“My mom has been at Potomac valley rehab for 10 days now... #1 is the quality and quantity of rehabilitation that she has gotten, getting 2 hours of rehab 6 days a week is amazing. #2, the staff are very attentive, personable and caring.”
“The nurses are not responsive. My sister will call a nurse and it takes them over an hour to respond. They come to her room tell her they will be right back and they never come back. The nurses are nasty and handle her roughly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Potomac Valley has a concerning pattern of 43 federal deficiencies across multiple areas, with families filing 8 complaints that triggered investigations. The most frequent issues involve medication management, care planning, and fire safety systems. Recent complaints in 2024-2025 involved serious concerns about abuse reporting and behavioral health care, though the facility has provided correction dates for all identified problems.
Oct 10, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 25, 2025Routine25
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Mar 25, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Dec 20, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 9, 2020Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Nov 15, 2018Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Potomac Valley Rehabilitation and Healthcare
for profit
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Chain avg rating: 2.1/5 · Rank 4 of 57
Ownership & Management
Owners
Cp Health Holdco LLC
Owner · Organization
Rma Equity LLC
Owner (parent company) · Organization
Arem, Aaron
Owner (parent company)
Birnbaum, Israel
Owner (parent company)
Green, Dov
Owner (parent company)
Netzer, Michele
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
464 reviews from families & visitors
Official Website
Visit potomacvalleyhc.com
Medicare data downloads
Original nursing home datasets
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