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Nursing HomeMedicaid

Potomac Valley Rehabilitation and Healthcare

Strong Medicare quality ratings; families often praise highly engaging and creative life enrichment/activities department. Still worth an in-person visit.

1235 Potomac Valley Road, Rockville, MD 20850175 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 464 Google reviews

5
4
3
2
1
Potomac Valley Rehabilitation and Healthcare Nursing Home in Rockville, MD — Street View
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What this means for your family

While the facility excels in rehabilitation and social engagement, the recurring reports of neglect and slow response times are significant red flags. If you choose this facility, ensure you have a family member present frequently to monitor hygiene and medication, and do not hesitate to escalate concerns directly to the administrator immediately.

Google Reviews

Google Reviews

464 reviews on Google
Potomac Valley Rehabilitation and Healthcare receives polarized feedback, with many families praising the highly active and creative 'Life Enrichment' department and friendly staff. However, a significant number of reviewers report serious concerns regarding neglect, slow response times for call buttons, medication errors, and poor communication from management. While some families feel their loved ones received excellent care, others describe distressing experiences involving pressure ulcers and inadequate hygiene.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean7.0Activities10.0Meds2.0Memory8.0Comms3.0ValueN/A

Strengths

  • Highly engaging and creative Life Enrichment/Activities department
  • Strong physical and occupational therapy programs
  • Welcoming and friendly front-line staff
  • Clean and well-maintained facility environment

Concerns

  • Neglect and poor hygiene (e.g., bed sores, lack of assistance with showering/toileting) (mentioned by 7 reviewers)
  • Slow or non-existent response to call buttons and phone inquiries (mentioned by 6 reviewers)
  • Medication errors and poor medical monitoring (mentioned by 3 reviewers)
  • Inadequate food quality and portion sizes (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.62024(69)4.62025(104)4.42026(38)

Distribution · 211 analyzed

5
177
4
10
3
2
2
4
1
18

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about your Life Enrichment team; could you tell us more about the specific types of creative activities planned for the residents each week?
  • 2How does the nursing team manage medication administration and monitoring to ensure everything is handled accurately?
  • 3With the facility being so well-maintained, what are your protocols for ensuring consistent daily hygiene and assistance with personal care like showering?
  • 4How do you ensure that call buttons are answered promptly, especially during busy shifts or overnight?
  • 5What is the process for communicating important medical updates or changes in condition to family members?
  • 6Could you describe the dining experience, specifically regarding the variety of meal options and how you manage portion sizes for different dietary needs?

Personalized based on this facility's data


Key Review Excerpts

My sister spent the last 22 months of her life (almost two full years) at Potomac Valley Rehabilitation and Healthcare Center confined to a bed and on a feeding tube. Her care was wonderful - all that time in bed and she never had a bed sore or infection.

Long-term resident's family · 2024★★★★★

My mom has been at Potomac valley rehab for 10 days now... #1 is the quality and quantity of rehabilitation that she has gotten, getting 2 hours of rehab 6 days a week is amazing. #2, the staff are very attentive, personable and caring.

Rehab patient's family · 2025★★★★★

The nurses are not responsive. My sister will call a nurse and it takes them over an hour to respond. They come to her room tell her they will be right back and they never come back. The nurses are nasty and handle her roughly.

Long-term resident's family · 2026☆☆☆☆
Source: 464 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.59hrs
78%
Registered nurses for medical care
Total Nursing
3.42hrs
83%
All nurses + aides combined
Staff Turnover
24%
Lower is better (< 30% = good)
RN Turnover
9%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

2

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility95.0%
Worse than Avg
Here
95.0%
US
12.1%
MD
22.2%
Montgomery
25.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.7%
Worse than Avg
Here
24.7%
US
15.4%
MD
14.1%
Montgomery
12.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.8%
Mixed vs Avgs
Here
13.8%
US
15.3%
MD
24.5%
Montgomery
10.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.1%
Better than Avg
Here
15.1%
US
19.5%
MD
16.6%
Montgomery
23.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.4%
Better than Avg
Here
97.4%
US
93.4%
MD
92.1%
Montgomery
90.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility15.3%
Mixed vs Avgs
Here
15.3%
US
14.4%
MD
21.5%
Montgomery
8.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.9%
Better than Avg
Here
94.9%
US
79.7%
MD
80.6%
Montgomery
71.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.2%
Better than Avg
Here
87.2%
US
81.8%
MD
78.7%
Montgomery
73.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
MD
1.3%
Montgomery
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

21deficiencies
Above state avg (18.9)
8 complaint-triggered

Potomac Valley has a concerning pattern of 43 federal deficiencies across multiple areas, with families filing 8 complaints that triggered investigations. The most frequent issues involve medication management, care planning, and fire safety systems. Recent complaints in 2024-2025 involved serious concerns about abuse reporting and behavioral health care, though the facility has provided correction dates for all identified problems.

Oct 10, 2025Complaint
3
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Mar 25, 2025Routine
25
0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadResolved (past non-compliance)

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0362Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0500Potential for harm · IsolatedCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Mar 25, 2025Complaint
3
0657Potential for harm · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Dec 20, 2024Complaint
2
0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 9, 2020Routine
7
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Nov 15, 2018Routine
3
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Potomac Valley Rehabilitation and Healthcare

Organization Type

for profit

Chain Affiliation

Chain Name

Lifeworks Rehab

Chain Size

66 facilities nationwide

Chain avg rating: 2.1/5 · Rank 4 of 57

Ownership & Management

Owners

Cp Health Holdco LLC

Owner · Organization

100%

Rma Equity LLC

Owner (parent company) · Organization

7%

Arem, Aaron

Owner (parent company)

7%

Birnbaum, Israel

Owner (parent company)

22%

Green, Dov

Owner (parent company)

25%

Netzer, Michele

Owner (parent company)

21%

Key personnel

Eze, EzedubeW-2 Managing EmployeeBirnbaum, IsraelOfficer / DirectorEze, EzedubeOfficer / DirectorNetzer, MicheleOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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