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Nursing HomeMedicaid Investigative

Portsmouth Health and Rehab

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

900 London Boulevard, Park View · Portsmouth, VA 23704120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 144 Google reviews

5
4
3
2
1
Portsmouth Health and Rehab Nursing Home in Portsmouth, VA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (20 vs median 11.0)
  • High staff turnover (80%)
  • High RN turnover (100%)

Bottom 25% in VA · Critically understaffed (RN) · Very high staff turnover · Worst in TRIO HEALTHCARE chain · $156,213 in fines

Source: Medicare data

What this means for your family

While recent reviews suggest significant improvements under new leadership, the facility has a history of serious care and communication lapses. We strongly recommend that you visit in person, speak directly with the social services team, and maintain regular, active involvement in your loved one's daily care to ensure consistency.

Google Reviews

Google Reviews

144 reviews on Google
Portsmouth Health and Rehab has experienced a significant shift in reputation, with a surge of highly positive reviews in 2025 praising new leadership and improved facility cleanliness. While recent feedback highlights attentive staff and a welcoming environment, long-term concerns regarding inconsistent care, communication gaps, and staffing shortages persist in older reviews and occasional negative reports. Families should be aware of this dichotomy between recent administrative improvements and historical reports of neglect.

Quality Themes

Tap a score for details
Food3.0Staff7.0Clean6.0Activities4.0Meds3.0MemoryN/AComms5.0Value5.0

Strengths

  • Strong, visible administrative leadership
  • Clean and well-maintained facility
  • Responsive and professional social services team
  • Compassionate nursing staff in specific units

Concerns

  • Inconsistent nursing care and neglect of basic hygiene (mentioned by 7 reviewers)
  • Poor communication and failure to return family phone calls (mentioned by 5 reviewers)
  • Slow response times to call bells (mentioned by 2 reviewers)
  • High staff turnover and leadership instability (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'18(1)'20(3)'22(3)'24(37)'26(3)

Distribution · 148 analyzed

5
110
4
15
3
1
2
2
1
20
81 reviews posted between Sep 23, 2025Oct 2, 2025 · 79 were 5-star
67 reviews posted between Sep 28, 2025Oct 2, 2025 · 66 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent focus on facility improvements, what specific steps are being taken to ensure consistent nursing care and daily hygiene standards for all residents?
  • 2I noticed some families have struggled with communication; what is the standard protocol for family members to receive timely updates on their loved one's condition?
  • 3With the current staffing levels, how does the team ensure that call bells are answered promptly, especially during evening and weekend shifts?
  • 4Could you walk me through the medication management process to help us understand how you ensure accuracy and timeliness for residents?
  • 5What initiatives are currently in place to improve the variety and quality of the dining experience and daily social activities for residents?
  • 6How does the leadership team address staff turnover to ensure that residents maintain consistent, familiar relationships with their primary caregivers?

Personalized based on this facility's data


Key Review Excerpts

The building is clean and smelt amazing. The DON was still in the building shockingly and she gave us a tour of the entire building.

Family member · 2023★★★★★

My dad has been a Resident at this facility for 2 years. When he first arrived the smell of urine was so bad that I could not stand to visit. Now the building is immaculate, no smells!!!

Resident's child · 2025★★★★★

Jessica Land the Social Worker made it all possible and worry free!!! She saw my struggles and worries and made everything come together.

Family member · 2025★★★★★
Source: 144 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.29hrs
39%
Registered nurses for medical care
Total Nursing
3.26hrs
79%
All nurses + aides combined
Staff Turnover
75%
Lower is better (< 30% = good)
RN Turnover
92%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

10

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
12.1%
VA
16.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility26.8%
Worse than Avg
Here
26.8%
US
14.4%
VA
15.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility82.2%
Worse than Avg
Here
82.2%
US
93.4%
VA
91.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.2%
Better than Avg
Here
8.2%
US
15.5%
VA
14.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.1%
Worse than Avg
Here
21.1%
US
15.3%
VA
16.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.7%
Worse than Avg
Here
24.7%
US
19.4%
VA
22.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility37.6%
Worse than Avg
Here
37.6%
US
81.8%
VA
73.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility42.0%
Worse than Avg
Here
42.0%
US
79.8%
VA
73.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Worse than Avg
Here
1.5%
US
1.6%
VA
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

20deficiencies
3penalties
Above state avg (14.5)
18 complaint-triggered
$156,213 in fines

Portsmouth Health and Rehab has concerning patterns of deficiencies with families filing multiple complaints triggering federal investigations. The facility repeatedly struggles with medication management, basic resident care assistance, and safety hazards, with identical issues appearing across multiple years (2022-2025). Recent complaints involved serious concerns about resident abuse prevention, behavioral health staffing, and emergency care protocols, though all deficiencies show correction dates.

Sep 19, 2025Complaint
7
0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Oct 2, 2024Complaint
1
0760Actual harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

May 23, 2024Complaint
4
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Mar 22, 2024Complaint
6
0740Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0741Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

May 28, 2021Routine
15
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0919Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0915Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0916Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Feb 7, 2019Routine
20
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0868Potential for harm · IsolatedCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0880Minimal · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Federal Penalties

Fine

Sep 19, 2025

$62,320

Fine

Oct 2, 2024

$8,824

Fine

Mar 22, 2024

$85,069

Ownership & Operations

Who Operates This Facility

Owner / Operator

Portsmouth Health and Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

Trio Healthcare

Chain Size

9 facilities nationwide

Chain avg rating: 1.2/5 · Rank 7 of 9 (Worst)

Ownership & Management

Owners

Gl Virginia Holdings LLC

Owner · Organization

100%

Trio Health Care - East, LLC

Owner (parent company) · Organization

Trio Healthcare Investors LLC

Owner (parent company) · Organization

Trio Healthcare LLC

Owner (parent company) · Organization

Gentry, Boyd

Owner (parent company)

Rubenstein, David

Owner (parent company)

Key personnel

Cambell, DawnW-2 Managing EmployeeGentry, BoydOfficer / DirectorRubenstein, DavidOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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