Portsmouth Health and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 144 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 11.0)
- High staff turnover (80%)
- High RN turnover (100%)
Bottom 25% in VA · Critically understaffed (RN) · Very high staff turnover · Worst in TRIO HEALTHCARE chain · $156,213 in fines
What this means for your family
While recent reviews suggest significant improvements under new leadership, the facility has a history of serious care and communication lapses. We strongly recommend that you visit in person, speak directly with the social services team, and maintain regular, active involvement in your loved one's daily care to ensure consistency.
Google Reviews
Google Reviews
144 reviews on Google“Portsmouth Health and Rehab has experienced a significant shift in reputation, with a surge of highly positive reviews in 2025 praising new leadership and improved facility cleanliness. While recent feedback highlights attentive staff and a welcoming environment, long-term concerns regarding inconsistent care, communication gaps, and staffing shortages persist in older reviews and occasional negative reports. Families should be aware of this dichotomy between recent administrative improvements and historical reports of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Strong, visible administrative leadership
- Clean and well-maintained facility
- Responsive and professional social services team
- Compassionate nursing staff in specific units
Concerns
- Inconsistent nursing care and neglect of basic hygiene (mentioned by 7 reviewers)
- Poor communication and failure to return family phone calls (mentioned by 5 reviewers)
- Slow response times to call bells (mentioned by 2 reviewers)
- High staff turnover and leadership instability (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 148 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on facility improvements, what specific steps are being taken to ensure consistent nursing care and daily hygiene standards for all residents?
- 2I noticed some families have struggled with communication; what is the standard protocol for family members to receive timely updates on their loved one's condition?
- 3With the current staffing levels, how does the team ensure that call bells are answered promptly, especially during evening and weekend shifts?
- 4Could you walk me through the medication management process to help us understand how you ensure accuracy and timeliness for residents?
- 5What initiatives are currently in place to improve the variety and quality of the dining experience and daily social activities for residents?
- 6How does the leadership team address staff turnover to ensure that residents maintain consistent, familiar relationships with their primary caregivers?
Personalized based on this facility's data
Key Review Excerpts
“The building is clean and smelt amazing. The DON was still in the building shockingly and she gave us a tour of the entire building.”
“My dad has been a Resident at this facility for 2 years. When he first arrived the smell of urine was so bad that I could not stand to visit. Now the building is immaculate, no smells!!!”
“Jessica Land the Social Worker made it all possible and worry free!!! She saw my struggles and worries and made everything come together.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
10
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Portsmouth Health and Rehab has concerning patterns of deficiencies with families filing multiple complaints triggering federal investigations. The facility repeatedly struggles with medication management, basic resident care assistance, and safety hazards, with identical issues appearing across multiple years (2022-2025). Recent complaints involved serious concerns about resident abuse prevention, behavioral health staffing, and emergency care protocols, though all deficiencies show correction dates.
Sep 19, 2025Complaint7
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 2, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 23, 2024Complaint4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Mar 22, 2024Complaint6
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
May 28, 2021Routine15
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 7, 2019Routine20
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Federal Penalties
Fine
Sep 19, 2025
$62,320
Fine
Oct 2, 2024
$8,824
Fine
Mar 22, 2024
$85,069
Ownership & Operations
Who Operates This Facility
Portsmouth Health and Rehab
for profit
Chain Affiliation
Trio Healthcare
9 facilities nationwide
Chain avg rating: 1.2/5 · Rank 7 of 9 (Worst)
Ownership & Management
Owners
Gl Virginia Holdings LLC
Owner · Organization
Trio Health Care - East, LLC
Owner (parent company) · Organization
Trio Healthcare Investors LLC
Owner (parent company) · Organization
Trio Healthcare LLC
Owner (parent company) · Organization
Gentry, Boyd
Owner (parent company)
Rubenstein, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
144 reviews from families & visitors
Official Website
Visit portsmouthrehab.com
Medicare data downloads
Original nursing home datasets
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