Port St Lucie Rehabilitation and Healthcare
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 63 Google reviews
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What this means for your family
This facility has a dedicated therapy and nursing team that many families find helpful for recovery, but the building's age and recurring reports of cleanliness and staffing issues are significant risks. If you choose this facility, ensure you have a plan for daily family visits to advocate for your loved one's hygiene and timely care, as response times can be inconsistent.
Google Reviews
Google Reviews
63 reviews on Google“Port St. Lucie Rehabilitation and Healthcare receives highly polarized feedback, with many families praising the dedicated nursing and therapy staff while others report severe concerns regarding hygiene, staffing levels, and patient neglect. While some visitors highlight a welcoming atmosphere and effective rehabilitation, multiple reviewers have documented serious issues including recurring infections, poor facility maintenance, and slow response times to basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly dedicated and compassionate nursing staff
- Effective physical and occupational therapy programs
- Helpful and communicative admissions team
- Patient-centered care from specific individual nurses
Concerns
- Unsanitary conditions and poor facility maintenance (mentioned by 6 reviewers)
- Understaffing leading to slow response times for basic needs (mentioned by 5 reviewers)
- Recurring infections (UTIs) and pressure ulcers (mentioned by 4 reviewers)
- Poor communication from administration regarding medical status (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that physical and occupational therapy are noted as strengths here, how are these programs integrated into a resident's daily routine?
- 2I noticed some feedback regarding facility maintenance; what is your current process for ensuring rooms and common areas remain clean and well-kept?
- 3How do you manage staffing levels during peak hours to ensure that residents receive timely assistance with their basic daily needs?
- 4Could you walk me through your protocol for monitoring and preventing common health issues like infections or skin integrity concerns?
- 5I see that the administration actively responds to feedback online; what is your preferred method for keeping families updated on a loved one’s medical status and care plan?
- 6Since activities and dining are important to my family member's quality of life, could you describe the current social calendar and how you accommodate individual dietary preferences?
Personalized based on this facility's data
Key Review Excerpts
“My aunt rang for the staff multiple times over a 3 hour period NOONE came or answered she needed to use the bathroom and was unable to get out of bed due to hip surgery, she wound up peeing herself.”
“My dad was a resident here. With 20+ years working in Healthcare I've never seen a place so old, rundown, dirty, they don't keep up with the repairs, and numerous issues with a leaking AC, floors were filthy.”
“Lauren is amazing she went above and beyond to get my grandma placed here , she was one of the only places in psl that worked with us an communicated/ actually answered calls.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
3
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with food service safety, pain management, and medication management across all three surveys, indicating persistent care concerns. Families filed complaints that led to findings about pharmacy services, laboratory testing, and medical records management in 2023. While all 26 deficiencies have reported correction dates, the pattern of repeated problems in critical care areas suggests ongoing quality challenges that families should carefully evaluate during visits.
Sep 19, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Jul 20, 2023Routine8
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 20, 2023Complaint3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 16, 2022Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Port St Lucie Rehabilitation and Healthcare
for profit
Ownership & Management
Owners
Psl Rehabilitation and Healthcare Holdings LLC
Owner · Organization
Strohli, Eli
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit pslrehabcare.com
Medicare data downloads
Original nursing home datasets
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