Port Rehabilitation and Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 22 Google reviews

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What this means for your family
While the facility is widely praised for its professional staff and clean environment, families should be aware of potential staffing gaps that can lead to delays in basic resident care. We recommend labeling all personal belongings clearly and keeping an inventory, as there are reports of items being misplaced without adequate resolution.
Google Reviews
Google Reviews
22 reviews on Google“Port Rehabilitation and Healthcare Center receives high praise for its professional, compassionate staff and clean environment from the majority of reviewers. However, there are significant concerns regarding the loss of personal property and reports of understaffing leading to delayed assistance for residents' basic needs.”
Quality Themes
Tap a score for detailsStrengths
- Professional and caring nursing staff
- Clean and well-maintained facility
- Effective rehabilitation and recovery support
- Responsive to medical equipment needs
Concerns
- Staffing shortages leading to delayed assistance (mentioned by 2 reviewers)
- Loss or misplacement of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With a capacity of 123 residents, how do you ensure that each individual receives timely assistance when they press their call button, especially during peak times?
- 2I noticed the facility has a strong reputation for rehabilitation; could you walk me through how your team coordinates care to ensure residents maintain their progress after they finish their formal therapy sessions?
- 3What specific protocols or tracking systems do you have in place to help residents keep track of their personal belongings and prevent items from being misplaced?
- 4Given the recent focus on staffing levels, what steps is the leadership team taking to ensure consistent coverage and reliable support for residents throughout the day and night?
- 5How does your team handle medical emergencies or sudden changes in a resident's health status, and at what point would a family member be notified?
- 6Could you share some examples of the daily social activities or engagement programs available to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“My mom frequently peace her bed in the mornings because people aren’t available to help her.”
“The facility is clean, well-maintained, and welcoming, which brings so much peace of mind to families.”
“My elderly dad was a patient for several months. I honestly don't know where to begin. His clearly labeled walker, which we bought ourselves, was "misplaced."”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with fire safety and care planning, with 38 deficiencies across 5 surveys and 6 complaint-triggered investigations from families. Problems span fire safety systems, resident care planning, and medication management, with many issues repeating across multiple surveys despite reported corrections. While all deficiencies show correction dates, the pattern of recurring violations in critical safety areas warrants careful consideration.
Aug 28, 2025Routine14
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 12, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Sep 12, 2024Routine12
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 11, 2024Complaint5
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 7, 2023Routine6
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Ownership & Operations
Who Operates This Facility
Port Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Atlas Healthcare
29 facilities nationwide
Chain avg rating: 3.8/5 · Rank 20 of 28
Ownership & Management
Owners
Whittier Mop Operations Holdings LLC
Owner · Organization
Jmh Family LLC
Owner (parent company) · Organization
Jmh Family Trust
Owner (parent company) · Organization
Mls Family LLC
Owner (parent company) · Organization
Mls Family Trust
Owner (parent company) · Organization
Sgs Family LLC
Owner (parent company) · Organization
Sgs Family Trust
Owner (parent company) · Organization
Whittier 6 Operations Holdings LLC
Owner (parent company) · Organization
Miller, Nachum
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit porthc.com
Medicare data downloads
Original nursing home datasets
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