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Nursing HomeMedicaid

Port Rehabilitation and Healthcare Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

6 Hale Street, Newburyport, MA 01950123 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 22 Google reviews

5
4
3
2
1
Port Rehabilitation and Healthcare Center Nursing Home in Newburyport, MA — Street View
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What this means for your family

While the facility is widely praised for its professional staff and clean environment, families should be aware of potential staffing gaps that can lead to delays in basic resident care. We recommend labeling all personal belongings clearly and keeping an inventory, as there are reports of items being misplaced without adequate resolution.

Google Reviews

Google Reviews

22 reviews on Google
Port Rehabilitation and Healthcare Center receives high praise for its professional, compassionate staff and clean environment from the majority of reviewers. However, there are significant concerns regarding the loss of personal property and reports of understaffing leading to delayed assistance for residents' basic needs.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms6.0ValueN/A

Strengths

  • Professional and caring nursing staff
  • Clean and well-maintained facility
  • Effective rehabilitation and recovery support
  • Responsive to medical equipment needs

Concerns

  • Staffing shortages leading to delayed assistance (mentioned by 2 reviewers)
  • Loss or misplacement of personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.02025(4)4.72026(19)

Distribution · 23 analyzed

5
19
4
2
3
0
2
0
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With a capacity of 123 residents, how do you ensure that each individual receives timely assistance when they press their call button, especially during peak times?
  • 2I noticed the facility has a strong reputation for rehabilitation; could you walk me through how your team coordinates care to ensure residents maintain their progress after they finish their formal therapy sessions?
  • 3What specific protocols or tracking systems do you have in place to help residents keep track of their personal belongings and prevent items from being misplaced?
  • 4Given the recent focus on staffing levels, what steps is the leadership team taking to ensure consistent coverage and reliable support for residents throughout the day and night?
  • 5How does your team handle medical emergencies or sudden changes in a resident's health status, and at what point would a family member be notified?
  • 6Could you share some examples of the daily social activities or engagement programs available to help residents feel connected and active within the community?

Personalized based on this facility's data


Key Review Excerpts

My mom frequently peace her bed in the mornings because people aren’t available to help her.

Long-term resident's family · 2026★★★★

The facility is clean, well-maintained, and welcoming, which brings so much peace of mind to families.

Family member · 2025★★★★★

My elderly dad was a patient for several months. I honestly don't know where to begin. His clearly labeled walker, which we bought ourselves, was "misplaced."

Long-term resident's family · 2025☆☆☆☆
Source: 22 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.68hrs
91%
Registered nurses for medical care
Total Nursing
3.73hrs
91%
All nurses + aides combined
Staff Turnover
56%
Lower is better (< 30% = good)
RN Turnover
70%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility26.9%
Worse than Avg
Here
26.9%
US
12.1%
MA
13.7%
Essex
18.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.4%
Worse than Avg
Here
33.4%
US
19.4%
MA
21.4%
Essex
20.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.5%
Better than Avg
Here
14.5%
US
15.4%
MA
21.3%
Essex
23.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility19.5%
Worse than Avg
Here
19.5%
US
15.3%
MA
16.4%
Essex
13.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MA
94.8%
Essex
96.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.0%
Better than Avg
Here
97.0%
US
93.4%
MA
92.4%
Essex
93.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
79.7%
MA
77.7%
Essex
81.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.2%
Better than Avg
Here
94.2%
US
81.8%
MA
77.6%
Essex
82.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
MA
1.3%
Essex
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (8.9)
6 complaint-triggered

This facility has recurring issues with fire safety and care planning, with 38 deficiencies across 5 surveys and 6 complaint-triggered investigations from families. Problems span fire safety systems, resident care planning, and medication management, with many issues repeating across multiple surveys despite reported corrections. While all deficiencies show correction dates, the pattern of recurring violations in critical safety areas warrants careful consideration.

Aug 28, 2025Routine
14
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 12, 2024Complaint
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Sep 12, 2024Routine
12
0015Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0030Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0037Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0300Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jan 11, 2024Complaint
5
0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 7, 2023Routine
6
0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Port Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Atlas Healthcare

Chain Size

29 facilities nationwide

Chain avg rating: 3.8/5 · Rank 20 of 28

Ownership & Management

Owners

Whittier Mop Operations Holdings LLC

Owner · Organization

100%

Jmh Family LLC

Owner (parent company) · Organization

Jmh Family Trust

Owner (parent company) · Organization

Mls Family LLC

Owner (parent company) · Organization

Mls Family Trust

Owner (parent company) · Organization

Sgs Family LLC

Owner (parent company) · Organization

Sgs Family Trust

Owner (parent company) · Organization

Whittier 6 Operations Holdings LLC

Owner (parent company) · Organization

Miller, Nachum

Owner (parent company)

Key personnel

Bak, PinchosOfficer / DirectorWhittier Opco Manager LLCManagerCardenas, SandraManagerLanoue, TraceyManagerMiller, NachumManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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