Nursing HomeMedicaid Investigative

Port Orange Nursing and Rehab Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

5600 Victoria Gardens Blvd, Port Orange, FL 32127|120 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

3.5/5

based on 123 Google reviews

(386) 760-7773 Directions Website

Street View

Watch Port Orange Nursing and Rehab Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

2/ 10

low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low staffing rating (1/5 stars)
High RN turnover (67%)

Top 25% in FL · Critically understaffed (RN) · Best in SOVEREIGN HEALTHCARE HOLDINGS chain · No penalties on record · Zero deficiencies (last inspection)

Source: Medicare data

What this means for your family

This facility is frequently praised for its excellent physical therapy team and clean environment, making it a potential option for short-term rehab. However, families must be vigilant regarding basic care; please ask specifically about their protocol for call bell response times and how they ensure consistent hygiene for bedridden patients, as these are the most common complaints.

Google Reviews

123 reviews on Google

“Port Orange Nursing and Rehab Center receives highly polarized feedback, with many families praising the facility's cleanliness, garden areas, and effective physical therapy team. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call bells, and inconsistent communication from medical staff. Prospective families should be aware that while some residents have positive recovery experiences, others describe a lack of basic personal care and unprofessional behavior from staff.”

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy programs
Clean, well-maintained, and bright facility
Pleasant outdoor garden and fountain area
Engaging activities and social events

Concerns

Slow or ignored call bell response times (mentioned by 11 reviewers)
Inadequate personal hygiene and basic care (mentioned by 9 reviewers)
Rude, unprofessional, or dismissive staff behavior (mentioned by 8 reviewers)
Poor communication regarding medical status and discharge planning (mentioned by 6 reviewers)
Sub-par food quality and quantity (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 116 analyzed

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given the facility's 1-star CMS staffing rating, could you walk me through how you manage staff coverage to ensure residents' needs are met promptly, especially regarding call bell response times?
2I noticed some families have expressed concerns about the consistency of daily personal care; what specific protocols do you have in place to ensure residents receive regular assistance with hygiene and grooming?
3I see that you are active in responding to feedback online; how do you use that family input to improve communication regarding a resident's medical status and discharge planning?
4The physical therapy and garden areas look wonderful, but could you tell me more about how you ensure the quality and nutritional variety of the daily meals provided to residents?
5What is your standard procedure for keeping families updated on medication management and any changes in a resident's health condition?
6How do you balance the busy schedule of social activities with the need for attentive, one-on-one care for residents who may require extra support throughout the day?

Personalized based on this facility's data

Key Review Excerpts

“The facility was cool and clean. The staff were always kind.”

General visitor · 2023★★★★★

“The nurses and CNA’s were always so pleasant as they were taking care of my needs. I desperately needed physical and occupational therapy and I found the staff in rehab very knowledgeable.”

Rehab patient · 2025★★★★★

“My Dad fell and after being in the hospital for 8 days needed a rehab facility... The staff is friendly although on weekends staff is limited.”

Family member · 2023★★★★★

Source: 123 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.34hrs

46%

Registered nurses for medical care

Total Nursing

3.47hrs

85%

All nurses + aides combined

Staff Turnover

46%

Lower is better (< 30% = good)

RN Turnover

71%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility8.4%

Better than Avg

Here

8.4%

19.5%

15.0%

Volusia

17.4%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility4.9%

Better than Avg

Here

4.9%

15.5%

8.7%

Volusia

12.2%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility11.1%

Better than Avg

Here

11.1%

19.4%

11.5%

Volusia

14.0%

😔

Residents with depression symptoms

↓ Lower is better

This Facility4.1%

Better than Avg

Here

4.1%

12.1%

4.1%

Volusia

4.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.1%

Volusia

97.7%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

99.2%

Volusia

99.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

94.7%

Volusia

89.0%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.3%

Better than Avg

Here

99.3%

81.8%

94.8%

Volusia

91.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.5%

Better than Avg

Here

0.5%

1.6%

1.5%

Volusia

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies

Near state avg (7.3)

2 complaint-triggered

Port Orange Nursing and Rehab Center has a relatively clean inspection record with only 3 minor deficiencies found in one 2020 survey, all of which have been corrected. The issues involved food safety procedures, resident grievance processes, and backup power systems. No complaints were filed by families, and the facility appears to have addressed all identified concerns promptly.

Apr 1, 2026Routine6 findings

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Feb 6, 2026Complaint2 findings

0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Port Orange Nursing and Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

Sovereign Healthcare Holdings

Chain Size

43 facilities nationwide

Chain avg rating: 3.5/5 · Rank 6 of 43 (Best)

Ownership & Management

Owners

Sovereign Healthcare Holdings LLC

Owner · Organization

Notermann, Brenda

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Berkadia Commercial Mortgage LLC5% or Greater Security InterestFL Port Orange Holdings LLC5% or Greater Security InterestHealth Services Properties LLC5% or Greater Security InterestChery, DawnManaging Control - Governing BodyGerrity, HenryManaging Control - Governing Body

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(386) 760-7773

portorangerehab.com

5600 Victoria Gardens Blvd

Port Orange, FL 32127

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

123 reviews from families & visitors

Official Website

Visit portorangerehab.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Aviata at South Daytona

1.7 mi

Nursing Home · South Daytona, FL

★5.0(6)Medicare 2/565 bedsMedicaid

Grand Oasis Assisted Living Facility LLC

2.2 mi

Assisted Living · Port Orange, FL

12 beds

The Gallery at Port Orange

3.0 mi

Assisted Living · Port Orange, FL

★4.9(122)184 beds