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Nursing HomeMedicaid

Polson Health & Rehabilitation Center

Strong Medicare quality ratings; families often praise strong rehabilitation therapy team. Still worth an in-person visit.

9 14th Ave W, Polson, MT 5986070 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 12 Google reviews

5
4
3
2
1
Polson Health & Rehabilitation Center Nursing Home in Polson, MT — Street View
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What this means for your family

While the facility has a dedicated therapy team that has helped some patients recover, the recurring reports of understaffing and inconsistent hygiene are major red flags. We strongly recommend visiting during off-hours and asking specifically about their current staffing ratios and protocols for laundry and patient hygiene.

Google Reviews

Google Reviews

12 reviews on Google
Polson Health & Rehabilitation Center receives highly polarized feedback, with some families praising the therapy team and staff, while others report severe neglect and operational failures. Critical concerns include inconsistent CNA care, poor food service, and chronic understaffing that impacts basic hygiene and patient safety. Families considering this facility should be aware of these significant discrepancies in care quality.

Quality Themes

Tap a score for details
Food4.0Staff3.0Clean2.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Strong rehabilitation therapy team
  • Some staff members described as caring
  • Occasional praise for food quality

Concerns

  • Chronic understaffing (mentioned by 3 reviewers)
  • Food served cold or delayed (mentioned by 2 reviewers)
  • Inconsistent or poor hygiene and laundry care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.62019(5)1.02021(1)5.02022(1)5.02023(1)3.02024(2)4.02025(4)

Distribution · 14 analyzed

5
8
4
0
3
0
2
0
1
6

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very responsive to online feedback; how do you use that communication loop to address concerns from families in real-time?
  • 2Given the importance of consistent care, what specific steps are you taking to ensure that laundry and hygiene routines are reliably met for every resident?
  • 3Since your rehabilitation team is a standout feature, how do they coordinate with the nursing staff to ensure a resident's therapy progress is maintained throughout the rest of their day?
  • 4We understand that meal times are a highlight for residents; what is your process for ensuring that food is served at the proper temperature and delivered promptly to the rooms?
  • 5With staffing being a common focus in the industry, how do you manage your daily shift coverage to ensure that residents receive timely attention when they need assistance?
  • 6Could you walk us through how your team handles medical emergencies or sudden changes in a resident's health status during the evening and weekend hours?

Personalized based on this facility's data


Key Review Excerpts

Excellent staff. And the best therapists hands down. Was there in may to july this year after a stroke. Best experience and walked out.

Rehab patient · 2019★★★★★

The CNA care is inconsistent. They all do things differently. There are no guidelines. They are short staffed. The management denies it but the care givers admit it.

Memory care family member · 2024☆☆☆☆

Thomas and his team are amazing! They truly care about the patients and families.

Family member · 2024★★★★★
Source: 12 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.80hrs
OK
Registered nurses for medical care
Total Nursing
3.04hrs
74%
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
12.1%
MT
5.0%
Lake
37.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MT
95.6%
Lake
91.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.8%
Worse than Avg
Here
20.8%
US
15.3%
MT
19.1%
Lake
11.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility18.9%
Mixed vs Avgs
Here
18.9%
US
14.4%
MT
19.4%
Lake
10.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.7%
Better than Avg
Here
13.7%
US
15.5%
MT
20.0%
Lake
14.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
95.5%
MT
93.7%
Lake
92.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility50.0%
Worse than Avg
Here
50.0%
US
79.8%
MT
73.8%
Lake
73.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.9%
Better than Avg
Here
89.9%
US
81.8%
MT
79.2%
Lake
76.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MT
1.4%
Lake
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
1penalties
Well below state avg (11.3)
5 complaint-triggered
$17,404 in fines

This facility has faced significant concerns with families filing multiple complaints that triggered investigations, revealing serious issues with abuse and neglect reporting and protecting residents' belongings. The most recurring problems involve fire safety violations, building safety issues like blocked exits, and gaps in care planning and resident rights. While the facility corrects most violations when cited, the pattern of repeated fire safety and exit accessibility deficiencies across multiple surveys suggests ongoing operational challenges families should carefully consider.

Nov 17, 2025Complaint
2
0602Potential for harm · PatternResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · PatternResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Nov 17, 2025Routine
4
0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Sep 12, 2024Routine
11
0742Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0675Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Honor each resident's preferences, choices, values and beliefs.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

May 20, 2024Complaint
2
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Nov 6, 2023Complaint
1
0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Aug 30, 2023Routine
8
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0754Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide properly sized and located linen or trash receptacles.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

Sep 12, 2024

$17,404

Ownership & Operations

Who Operates This Facility

Owner / Operator

Polson Health & Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Evergreen Healthcare Group

Chain Size

43 facilities nationwide

Chain avg rating: 2.5/5 · Rank 1 of 2 (Best)

Ownership & Management

Owners

Pacific Northwest 12 Leased Operations Holdings LLC

Owner · Organization

Polson Snf Operations LLC

Owner · Organization

Ch Pnw 12 Holdings LLC

Owner (parent company) · Organization

Witzcorp Pnw 12 LLC

Owner (parent company) · Organization

Cheeks, Donald

Owner (parent company)

Herzka, Yisroel

Owner (parent company)

Yenowitz, Yitzchok

Owner (parent company)

Key personnel

Cheeks, DonaldManaging Control - Governing BodyHohn, JamesManaging Control - Governing BodySpielman, ShimonOfficer / DirectorYenowitz, YitzchokOfficer / DirectorCouve Financial Services LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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