Polson Health & Rehabilitation Center
Strong Medicare quality ratings; families often praise strong rehabilitation therapy team. Still worth an in-person visit.
based on 12 Google reviews

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What this means for your family
While the facility has a dedicated therapy team that has helped some patients recover, the recurring reports of understaffing and inconsistent hygiene are major red flags. We strongly recommend visiting during off-hours and asking specifically about their current staffing ratios and protocols for laundry and patient hygiene.
Google Reviews
Google Reviews
12 reviews on Google“Polson Health & Rehabilitation Center receives highly polarized feedback, with some families praising the therapy team and staff, while others report severe neglect and operational failures. Critical concerns include inconsistent CNA care, poor food service, and chronic understaffing that impacts basic hygiene and patient safety. Families considering this facility should be aware of these significant discrepancies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Strong rehabilitation therapy team
- Some staff members described as caring
- Occasional praise for food quality
Concerns
- Chronic understaffing (mentioned by 3 reviewers)
- Food served cold or delayed (mentioned by 2 reviewers)
- Inconsistent or poor hygiene and laundry care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very responsive to online feedback; how do you use that communication loop to address concerns from families in real-time?
- 2Given the importance of consistent care, what specific steps are you taking to ensure that laundry and hygiene routines are reliably met for every resident?
- 3Since your rehabilitation team is a standout feature, how do they coordinate with the nursing staff to ensure a resident's therapy progress is maintained throughout the rest of their day?
- 4We understand that meal times are a highlight for residents; what is your process for ensuring that food is served at the proper temperature and delivered promptly to the rooms?
- 5With staffing being a common focus in the industry, how do you manage your daily shift coverage to ensure that residents receive timely attention when they need assistance?
- 6Could you walk us through how your team handles medical emergencies or sudden changes in a resident's health status during the evening and weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“Excellent staff. And the best therapists hands down. Was there in may to july this year after a stroke. Best experience and walked out.”
“The CNA care is inconsistent. They all do things differently. There are no guidelines. They are short staffed. The management denies it but the care givers admit it.”
“Thomas and his team are amazing! They truly care about the patients and families.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced significant concerns with families filing multiple complaints that triggered investigations, revealing serious issues with abuse and neglect reporting and protecting residents' belongings. The most recurring problems involve fire safety violations, building safety issues like blocked exits, and gaps in care planning and resident rights. While the facility corrects most violations when cited, the pattern of repeated fire safety and exit accessibility deficiencies across multiple surveys suggests ongoing operational challenges families should carefully consider.
Nov 17, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 17, 2025Routine4
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Sep 12, 2024Routine11
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Egress Deficiencies
Have exits that are accessible at all times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
May 20, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 6, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Aug 30, 2023Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Sep 12, 2024
$17,404
Ownership & Operations
Who Operates This Facility
Polson Health & Rehabilitation Center
for profit
Chain Affiliation
Evergreen Healthcare Group
43 facilities nationwide
Chain avg rating: 2.5/5 · Rank 1 of 2 (Best)
Ownership & Management
Owners
Pacific Northwest 12 Leased Operations Holdings LLC
Owner · Organization
Polson Snf Operations LLC
Owner · Organization
Ch Pnw 12 Holdings LLC
Owner (parent company) · Organization
Witzcorp Pnw 12 LLC
Owner (parent company) · Organization
Cheeks, Donald
Owner (parent company)
Herzka, Yisroel
Owner (parent company)
Yenowitz, Yitzchok
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit polsoncare.com
Medicare data downloads
Original nursing home datasets
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