Pointe Coupee Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 16 Google reviews
Watch Pointe Coupee Healthcare
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 7)
Bottom 25% in LA · Critically understaffed (RN) · Worst in PLANTATION MANAGEMENT COMPANY chain · $17,345 in fines
What this means for your family
While some families report compassionate care, the recurring reports of neglect and understaffing are serious red flags. If you consider this facility, conduct frequent, unannounced visits and specifically observe how staff respond to call lights and resident needs during weekends and evenings.
Google Reviews
Google Reviews
16 reviews on Google“Pointe Coupee Healthcare receives highly polarized feedback, with some families praising the compassionate end-of-life care and cleanliness, while others report severe neglect and unprofessional behavior. Critical concerns include consistent understaffing, poor administrative oversight, and staff failing to attend to basic resident needs. Potential families should be aware of the stark contrast between positive experiences and reports of potential elder abuse.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life care
- Clean and well-maintained facility
- Welcoming atmosphere for some families
Concerns
- Staff neglect and lack of basic care (mentioned by 5 reviewers)
- Understaffing leading to unattended needs (mentioned by 3 reviewers)
- Unprofessional staff behavior and lack of engagement (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed you are very active in responding to family feedback online; how do you use that feedback to improve the day-to-day care for your residents?
- 2With the recent state inspections, what specific steps is the facility taking to address the identified deficiencies and improve care standards?
- 3How do you ensure that residents' basic needs and call lights are attended to promptly, especially during busy shifts?
- 4What is your process for communicating important medical updates or changes in condition to family members to ensure we are always in the loop?
- 5In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with doctors?
- 6We've heard wonderful things about the compassion shown during end-of-life care; how do you support the emotional needs of residents and their families during those sensitive times?
Personalized based on this facility's data
Key Review Excerpts
“It was so sweet of everyone that was there that early morning after she passed to link hands and pray for her and us!”
“The CNAs leave their personal items in her room and use it as a break room. Her call button is rarely near her. She is left slumped in a chair or turned against the wall.”
“I consider what I witnessed with my own eyes elderly abuse!!!! I had to ask for basic Humanity things and it was either ignored or done with the least effort.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against Pointe Coupee Healthcare, with six complaint-triggered deficiencies including concerns about abuse protection and resident rights. The facility shows recurring problems with resident rights, care planning, and abuse prevention across multiple surveys from 2022 to 2024. While most deficiencies have been corrected, the pattern of repeated violations in core care areas suggests ongoing quality concerns.
Mar 5, 2026Routine1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Sep 5, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 6, 2024Routine13
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 1, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 9, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 12, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Sep 5, 2025
$17,345
Ownership & Operations
Who Operates This Facility
Pointe Coupee Healthcare
for profit
Chain Affiliation
Plantation Management Company
16 facilities nationwide
Chain avg rating: 1.5/5 · Rank 10 of 16 (Worst)
Ownership & Management
Owners
Plantation Management Company, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit pointecoupeehealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.