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Nursing HomeMedicaid Investigative

Pocahontas Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

5 Everett Tibbs Road, Marlinton, WV 2495468 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
5.0/5

based on 13 Google reviews

5
4
3
2
1
Pocahontas Center Nursing Home in Marlinton, WV — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (20 vs median 12)

Bottom 25% in WV · Below recommended RN staffing · Worst in GENESIS HEALTHCARE chain · $203,258 in fines

Source: Medicare data

What this means for your family

Pocahontas Center is highly regarded for its compassionate staff and clean, secure environment, making it a strong candidate for long-term care. While families report excellent communication, you should ask management about their current staffing ratios to ensure they can maintain their high standard of care during busy periods.

Google Reviews

Google Reviews

13 reviews analyzed
Pocahontas Center receives consistent praise for its compassionate and attentive staff, who are frequently described as caring and supportive during difficult times. While reviewers appreciate the facility's cleanliness and security, some note that room sizes are relatively small. Overall, families express high satisfaction with the level of care provided to their loved ones.

Quality Themes

Tap a score for details
Food10.0Staff10.0Clean10.0Activities8.0MedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Strong communication with families
  • Supportive environment for end-of-life care

Concerns

  • Facility experiences periods of being short-staffed (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02020(2)5.02021(1)5.02022(1)5.02023(4)5.02024(3)5.02025(1)5.02026(2)

Distribution

5
12
4
0
3
0
2
0
1
0

How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you are very active in responding to family feedback online; how do you incorporate that family input into your daily care planning?
  • 2With the current staffing challenges that can occasionally impact many facilities, what specific steps are you taking to ensure that residents receive consistent attention throughout the day?
  • 3Given the recent health inspection reports, what specific improvements or changes have you implemented to ensure the highest standard of safety and quality for your residents?
  • 4Since you have a smaller capacity of 68 residents, how does this intimate size help your team provide more personalized or compassionate care compared to larger facilities?
  • 5What does a typical day look like for residents here, and how do you tailor activities to keep everyone engaged and comfortable?
  • 6How does your team coordinate with local medical providers to handle urgent health needs or emergencies, especially during evening or weekend hours?

Personalized based on this facility's data


Key Review Excerpts

The staff was kind, compassionate and caring not only to her but to my entire family. Even being short staffed they provided her with the best care they possibly could.

Memory care family member · 2024★★★★★

Great security, friendly staff.very clean and maintained..rooms a bit small,but won't dock them for that..

Visitor · 2024★★★★★

The people that work there are some of the most caring and attentive ever met. They keep me informed and updated.

Resident · 2025★★★★★
Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.50hrs
67%
Registered nurses for medical care
Total Nursing
3.00hrs
73%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
12.1%
WV
7.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
15.4%
WV
14.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.8%
Worse than Avg
Here
21.8%
US
14.4%
WV
15.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
93.4%
WV
96.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility22.4%
Mixed vs Avgs
Here
22.4%
US
19.5%
WV
27.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
WV
97.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.7%
Better than Avg
Here
85.7%
US
79.7%
WV
79.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility77.6%
Worse than Avg
Here
77.6%
US
81.8%
WV
78.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WV
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

20deficiencies
3penalties
Above state avg (13.8)
9 complaint-triggered
$203,258 in fines

Pocahontas Center has significant recurring deficiencies in nursing staffing, resident care planning, and infection control that persist across multiple years, indicating systemic issues. Families have filed complaints triggering investigations into staffing problems, meal service, safety hazards, and neglect response procedures. While all violations show correction dates, the pattern of repeated deficiencies in core care areas raises concerns about sustained quality improvement and resident safety.

Feb 2, 2026Complaint
1
0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Dec 17, 2025Complaint
1
0807SevereCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

Nov 5, 2025Routine
15
0689SevereCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0574ModerateCorrected

Resident Rights Deficiencies

The resident has the right to receive notices in a format and a language he or she understands.

0677ModerateCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0842ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0847ModerateCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0553MinorCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0584MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0627MinorCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0804MinorCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 5, 2025Complaint
4
0725ModerateCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0732ModerateCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0610MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0730MinorCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

Aug 1, 2024Routine
31
0600SevereCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689ModerateCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0727ModerateCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0730ModerateCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0838ModerateCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0321ModerateCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0923ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0607ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0623MinorCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625MinorCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0644MinorCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0699MinorCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0745MinorCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0757MinorCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0324MinorCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0331MinorCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0732MinorCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0006MinorCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0039MinorCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Aug 30, 2023Complaint
3
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0804ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0689ModerateCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Nov 5, 2025

$12,740

Fine

Nov 5, 2025

$14,020

Fine

Aug 1, 2024

$176,498

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pocahontas Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

193 facilities nationwide

Chain avg rating: 2.4/5 · Rank 139 of 188 (Worst)

Ownership & Management

Owners

Genesis Wv Holdings LLC

Owner · Organization

100%

Genesis Healthcare LLC

Owner (parent company) · Organization

Genesis Operations LLC

Owner (parent company) · Organization

Morris, Diane

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorFaulkiner, KelbyManagerLarson, AnthonyManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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