Plymouth Health Services
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (8 vs median 7)
- High staff turnover (73%)
- High RN turnover (75%)
Bottom 25% in WI · Meets national RN staffing standard · Very high staff turnover · Worst in NORTH SHORE HEALTHCARE chain · No penalties on record
What this means for your family
While some families report a warm, family-like atmosphere and strong therapy services, there are significant, recurring concerns regarding the physical state of the building and the consistency of care. We strongly recommend touring the facility in person to assess cleanliness and asking management directly about their protocols for handling personal property and medication management.
Google Reviews
Google Reviews
27 reviews on Google“Plymouth Health Services receives highly polarized feedback, with some visitors praising the staff's caring nature and activities, while others report serious concerns regarding neglect, facility maintenance, and unprofessional management. Recent reviews highlight a stark contrast between a perceived 'family atmosphere' and reports of a 'grungy' and 'outdated' environment. Families considering this facility should be aware of recurring complaints about the physical condition of the building and inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and caring staff
- Engaging activities coordinator
- Strong therapy services
Concerns
- Facility is outdated, grungy, and poorly maintained (mentioned by 3 reviewers)
- Reports of neglect and poor quality of care (mentioned by 3 reviewers)
- Unprofessional or rude management/nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your activities coordinator is highly praised; what are some of the most popular daily programs or social events currently offered for residents?
- 2Given that the facility has been undergoing some updates, could you walk me through your current maintenance schedule and how you ensure a clean, comfortable living environment for residents?
- 3With your current staffing rating, how does your nursing team coordinate communication with families to ensure we are kept fully informed about our loved one's daily health and well-being?
- 4What specific protocols and oversight measures are in place regarding medication management to ensure accuracy and resident safety?
- 5I saw that management has been engaging with feedback online; what is your process for addressing family concerns or suggestions to ensure a collaborative relationship?
- 6How does your therapy team work alongside the nursing staff to support residents who are recovering from an illness or injury?
Personalized based on this facility's data
Key Review Excerpts
“If you can look past the old and outdated building, you will see the true family atmosphere and individuals that are just doing their best with what they have to work with.”
“The place is outdated by decades, it’s grungy and depressing.”
“Plymouth, WI center is a dump ran by egotistical, overbearing, judgemental, opinionated, gossiping nurses... mixed up her meds one time too.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
3
measures
8
measures
5
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents who fell and were seriously hurt
Residents with a long-term catheter
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Plymouth Health Services shows concerning patterns with multiple complaint-triggered deficiencies from families reporting issues, particularly around medication management, resident care quality, and nutrition services. The facility has persistent problems with food safety and medication errors that recur across surveys from 2023-2025, though all deficiencies show correction dates, suggesting the facility addresses issues when cited.
Aug 20, 2025Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Jul 10, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Oct 9, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 26, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 31, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 26, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Ownership & Operations
Who Operates This Facility
Plymouth Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 55 of 58 (Worst)
Ownership & Management
Owners
Nshr Operations LLC
Owner · Organization
Arrowhead 123 LLC
Owner (parent company) · Organization
The Lane Morrell Bowen Trust
Owner (parent company) · Organization
Mills, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit plymouthhs.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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